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Job title Senior Manager, Revenue Management
job description Maximising revenue by reducing revenue leakage and identifying revenue opportunities in relevant processes both in the mobile and Fixed environment • Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions). • Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year. • Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy. • Provides financial leadership to ensure design and delivery of services are within the overall financial mandate. • Serve MTNN’s customers and provide solutions to improve the customer experience. • Drive an increase in MTNN’s Net Promoter Score • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation. • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project. • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service. • Partner with MTNN’s Ecosystem Partners to deliver business value. • Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization. • Maintain a structured risk assessment of the business and develop a priority approach to risk control • Actively participate and provide guidance from revenue assurance perspective during development and/or implementation of new products, service platforms, IS and network application and integration • Develop short/Medium term strategy for the Revenue Assurance function in MTNN • Maintain in-depth understanding of industry trends relative to revenue risk and loss avoidance. • Maintain continuous review and update of the unit’s PPPs as changing conditions warrant and the business grows. • Support the GM with articulating a clear and compelling vision and translate strategy into a roadmap for success for Revenue Assurance • Actively explore avenues for maximising revenue by reducing revenue leakages and identifying revenue opportunities. • Be Responsible for continuous improvement and special projects to identify new revenue opportunities; • Review and recommend changes on all revenue related policies, processes, procedures and business rules to minimise revenue leakage; • Research, document and implement industry best practices with regard to Revenue Assurance • Provide assistance to all WECA OPCOS by sharing knowledge and incidents reports as applicable or requested; • Maintain the status of MTNN as a revenue responsible organization by creating alertness for detecting revenue leakage, over-billing as well as maximizing revenue opportunities across the organisation
Job condition • General working conditions • May be required to work extra hours • Willingness to travel at any time
Experience & Training • First degree (or equivalent) in Computer Science/Accounting/ Masters advantageous • Associate Chartered Accountant; • Certified Information Systems Auditor • 10 years’ work experience which includes the following: • Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry • Worked across diverse cultures and geographies advantageous • Experience in revenue assurance, systems audit, information technology services and business process reviews • Finance/ Auditing experience • Proven management/leadership proficiency • Telecommunication industry experience • Experienced in the performance of audits using audit software and various CAAT applications. Training: • Training on controls, assurance and information systems; • Strategic Planning • Telecommunications
Minimum qualification BA, BEd, BEng, BSc, BTech or HND