Analyst, Revenue Assurance
In its 9 years of operation, 9mobile has built up state-of-the-art telecom infrastructure and taken a leadership position of innovation and quality among mobile network operators operating in Nigeria. With the more recent launch of 4G LTE in October 2016, 9mobile is poised to drive the future of technology in Nigeria through the delivery of high speed data and quality voice services that will enable customers on its network to do more.
Undertake initiatives to identify quantity and prevent revenue leakage, reduce cost, increase revenue and minimize loss; with primary focus on strengthening and/or building revenue assurance processes control.
Implementation of revenueassurance best practices across the revenue value chain.
Implementation and monitoringof single and multi-source KPIs, alarms and reconciliation on the integratedRevenue Management System.
Perform root cause analysis onidentified revenue assurance issues and follow through to resolution.
Monitoring of system owners toensure proper set up of system in order to minimize leakages.
Facilitate cross-departmental co-ordination of RA activities and prompt escalation of material incidents;Analyse and follow up on RA incidents until resolution as well as definition ofmeasures to forestall future occurrence of such error scenario.
Have responsibility for theday-to-day operation of RA tool; including monitoring of predefined keyperformance indices (KPIs), alarms and resolution of alarms triggered.
Perform reviews of service nods (Mediation, MSC, IN, HLR, GGSN & SGSN) to ensure that potential revenue leakages/losses across the streams are proactively identified and mitigated.
Follow-up on reported revenue impacting issues identified; ensuring that prompt remedial actions are taken by the relevant operations department and providing adequate briefs/report on such to the Manager, CS/PSNetwork.
Act as direct point of contact with Business Segment, IT, Network Operations, Wholesale & Carrier Relations Teams and produce monthly revenue assurance reports.
Undertake constant review ofsubscriber profiles on the network to ensure completeness accuracy andintegrity of service provisioning and billing.
Review of promotions/servicesoffered by the company to individual and corporate customers with a view toensuring that risks are effectively mitigated.
Perform varying degrees ofcross-platform TTFile/CDR analysis, research and reconciliations using multipledata sources in order to ensure TTFile/CDR transport integrity as well asbilling completeness and accuracy.
Report on and perform value adding reconciliation on revenue streams such as Postpaid/Prepaid/Roaming/Interconnect/ VAS activity to identify weaknesses,leakages, and produce reports to senior management for action.
Perform validation of thirdparty payment schemes in order to ensure compliance with subsisting agreementsand ensure completeness, accuracy and validity of transactions, revenue earnedand payout figures.
Perform analysis, research and process documentation of the processes for revenue assurance and identify necessary control point.
Bachelor’s degree in Finance,Engineering, IT, or other related fields
Advanced PC skills with Microsoft Excel, Access and good knowledge of data analysis/SQL/query tools.
Relevant professional certifications (ACA, ACCA, CISA, OCA, CCNA)
Experience,Skills & Competencies
Minimum of 2years relevant work experience
Good knowledge of architectureand business operations of GSM networks
Ability to multi-taskeffectively
Excellent, clear verbal and written communication andreporting skills (in English)