First Bank Nigeria Plc
Job Description – AGENT CHANNEL PRODUCT DEVELOPMENT OFFICER (1900005N)
AGENT CHANNEL PRODUCT DEVELOPMENT OFFICER
(Job Number: 1900005N)
JOB OBJECTIVE(S)
§ Product Expansion and Innovation
DUTIES & RESPONSIBILITIES
§ Analyze customer, channel, and competitor/market data for business reports to key stakeholders and executive management
§ Identify opportunities for product innovation and product enhancements
§ Liaise with internal stakeholders and/ or external research agencies on product development and management
§ Develop and maintain standard operating procedure manuals for all activities related to Product Development
§ Prepare product specification documents/ business requirement documents; articulating unique use cases and features required to drive product activity and network adoption.
§ Collaborate with the Agent Network Development Team to design marketing campaigns and product promotions
§ Provides source data for product line communications by defining product marketing communication objectives
§ Assess changes in the competitive and regulatory landscape and articulate impact on the business strategy
CHALLENGES§ N/A
PLANNING§ None
EXPENDITURE BUDGET
Key financial/statistical measures of your organizational unit
Number of staff:
Staff costs:
Costs that you control:
Income that your team generates (if any): Transaction fees from billable transactions
Fee Income: Transaction fees from billable transactions
Net Interest Income: N/A
Other Income: N/A
KEY PERFORMANCE INDICATORS
§ Agent Network Base
§ Percentage of active Agents
§ Transaction volumes (count), and Total net revenue (Group & Business Unit)
§ Customer (Internal & External) Satisfaction Index
JOB REQUIREMENTS
Education
§ B Sc. in relevant discipline
§ Additional Professional Certification is an added advantage
Experience
§ Minimum of 3 years cognate experience (Financial Services/Payments/Product Development/Marketing/Advertising/ Sales)
KEY COMPETENCY REQUIREMENTS
Knowledge
§ Customer Relationship Management
§ Relevant Regulatory Policies/ Guidelines
§ Project Management
§ Industry Knowledge – global trends of mobile payments and financial inclusion
§ Product strategy, development and management
§ People Management
§ Product life cycle management
§ Financial and planning strategy
§ Problem solving
§ Marketing
§ Advertising
Skill/Competencies
Business / Product Development
Channel Management
Client Industry Knowledge
Data Gathering and Analysis
Numerate / Analytical Skill
Computing (MS Suites)
Presentation/ Negotiation Skills
Planning and organizing
Communication Skill (Written and Spoken)
Technical skill
Stakeholder engagement/ management
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