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Agent Channel Product Development officer at First Bank Nigeria

Oracle Taleo

First Bank Nigeria Plc

Job Description – AGENT CHANNEL PRODUCT DEVELOPMENT OFFICER (1900005N)

AGENT CHANNEL PRODUCT DEVELOPMENT OFFICER
(Job Number: 1900005N)

JOB OBJECTIVE(S)

§ Product Expansion and Innovation

DUTIES & RESPONSIBILITIES

§ Analyze customer, channel, and competitor/market data for business reports to key stakeholders and executive management

§ Identify opportunities for product innovation and product enhancements

§ Liaise with internal stakeholders and/ or external research agencies on product development and management

§ Develop and maintain standard operating procedure manuals for all activities related to Product Development

§ Prepare product specification documents/ business requirement documents; articulating unique use cases and features required to drive product activity and network adoption.

§ Collaborate with the Agent Network Development Team to design marketing campaigns and product promotions

§ Provides source data for product line communications by defining product marketing communication objectives

§ Assess changes in the competitive and regulatory landscape and articulate impact on the business strategy

  CHALLENGES

§ N/A

  PLANNING

§ None

EXPENDITURE BUDGET

Key financial/statistical measures of your organizational unit

Number of staff:

Staff costs:

Costs that you control:

Income that your team generates (if any): Transaction fees from billable transactions

Fee Income: Transaction fees from billable transactions

Net Interest Income: N/A

Other Income: N/A

KEY PERFORMANCE INDICATORS

§ Agent Network Base

§ Percentage of active Agents

§ Transaction volumes (count), and Total net revenue (Group & Business Unit)

§ Customer (Internal & External) Satisfaction Index

JOB REQUIREMENTS

Education
§ B Sc. in relevant discipline

§ Additional Professional Certification is an added advantage

Experience
§ Minimum of 3 years cognate experience (Financial Services/Payments/Product Development/Marketing/Advertising/ Sales)

KEY COMPETENCY REQUIREMENTS

Knowledge

§ Customer Relationship Management

§ Relevant Regulatory Policies/ Guidelines

§ Project Management

§ Industry Knowledge – global trends of mobile payments and financial inclusion

§ Product strategy, development and management

§ People Management

§ Product life cycle management

§ Financial and planning strategy

§ Problem solving

§ Marketing

§ Advertising

Skill/Competencies

Business / Product Development
Channel Management
Client Industry Knowledge
Data Gathering and Analysis
Numerate / Analytical Skill
Computing (MS Suites)
Presentation/ Negotiation Skills
Planning and organizing
Communication Skill (Written and Spoken)
Technical skill
Stakeholder engagement/ management

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