A blue chip company, leader in the ICT sector is seeking to recruit a qualified candidate to the position of Operations Supervisor.

This role will involve:

# Effective management of the Call Centre and Reception area.

# Efficient management of all activities in a very busy Banking Hall.

# Resolution of customer queries.

# Improvement and enforcement of processes and proceduresStaff coaching.

# Monitoring overall Quantitative Analysis results to identify trends, training and process improvement opportunities.

# On-going training and development of staff and liaison with other departments /Group Companies for effective service delivery.

This position requires a self-starter, who has a desire to make things happen.

Applicant should have at least 5 years of working experience, at supervisory level.

Experience at technology oriented service firms – Mobile telephony, BPO Call Centres, etc – will be an added advantage.

Excellent interpersonal skills, ability to motivate and produce results is essential.

The applicant must have excellent oral and written communication skills.

A University Business Degree is a pre-requisite.

Applicants should submit their CV’s (Clearly Marked “Operations Supervisor”) on the subject line to: operationsupervisor@ myway.com

Deadline: 31 st December, 2009.

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