Location: Accra / Ghana
Lufthansa German Airlines is looking for you as an Customer Service Agent Town Office (m/f).
The Customer Service Agent Town Office (m/f) is responsible for telephone sales and ticketing with
particular emphasis on service excellence and with the aim of increasing sales and revenue for the different airlines of the Lufthansa Group and Star Alliance partner.

    * Provide customer service and sales-information to customers and to finalise sales
    * Carrying out reservations and re-bookings and special service requests
    * Processing of requests via various computer reservations systems and internal
      queues
    * Handling of all tasks related to the Lufthansa frequent flyer program
    * Handling of general telephone enquiries, incl. the handling of team/department
      calls
    * Assistance of travel agents with all product enquiries (incl. net fare contracts,
      route deals, irregularity handling etc.) and special service requests
    * Participate in projects and tasks beyond own job responsibilities
Your profile

    * highly motivated team players with an excellent service attitude and a strong sense for sales
    * a pro-active, systematic and target-oriented work approach
    * very good communication skills in English as well as broad social skills
    * Industry related work experience and knowledge of CRS as well as tariff- and ticketing know how are of advantage
    * Ghanaian nationality or a valid residence and work permits for Ghana.

Lufthansa is one of the world`s leading airlines. As an internationally-operating aviation Group Deutsche Lufthansa is active in five business fields: Passenger Transportation, Logistics, MRO, Catering and IT Services. More than 400 subsidiaries and holding companies also belong to the Group. The airline offers more than 200 destinations in approximately 80 countries using around 722 aircraft, 317 of them belong to Lufthansa German Airlines. More than 76 million passengers worldwide place their trust in us each year. The dedication, skills and excellent service of our 117 000 employees everywhere in the world is one of our greatest strengths.

Lufthansa German Airlines
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