Lufthansa German Airlines is looking for you as an International Airline Professional in Lagos/Nigeria.To ensure that our clients feel at home anywhere in the world and to maintain our position as a leading global corporation, we are investing in people who would like to represent our company values and
products internationally as our International Airline Professional (IAP) in Passenger Services and Operations in Lagos/Nigeria.

International Airline Professional, Lagos/ Nigeria
Entry Date: October, 1st 2010

For international bachelor graduates who are interested in gaining work experience and theoretical insights within the airline industry, there is nothing like a trainee program with Lufthansa. Our program offers graduates from different areas a tailored entry into the aviation sector along with interesting development and career perspectives. Come and observe the airline work environment from a variety of aspects in your home country and in Germany.

You`ll have an opportunity to develop practical skills as you gain firsthand experience in different areas within the airline business. This program also helps you create networks and to extensively further develop your capabilities, preparing you for future operative managerial functions in the international Lufthansa departments – worldwide!

Facts

    * Every year a small group of individuals (8 to 12) starts the IAP Program. You will learn and share your experience in an international and multicultural environment. A rich personal and professional experience!
    * Within 24 months you will get to know different departments of the business sector you are mainly trained for – either Cargo or Passenger Airline. When you apply for a specific IAP-position, you automatically choose the focus of your program. Besides, after a year of program Passage-IAPs will be given the chance to specialize in one of three areas of our business: Passenger Services (Station), Sales, Marketing & Communication. As for Cargo-IAPs, a specialization will be possible within Handling, Sales, Steering & Marketing, or Quality Control.
    * Get to know Lufthansa`s world through theoretical classes and internships in different areas of the company. Business games, workshops and discussions will enhance your Lufthansa IAP program.
    * In the initial weeks, you will receive a comprehensive introduction to the Lufthansa Aviation Group`s structure, strategy, products and customers. Furthermore, you will attend classes on Business Administration and Air Traffic Management. Specific Lufthansa Training on Ticketing, Operations, Sales, and Logistics will complete the program.
    * IAPs will learn our company`s culture during practical assignments, which will take place within the entire Airline and Logistics Group. This rotation system will help you to find out about the operative business and our product. Working at the check-in counter, analyzing our sales figures, contacting our corporate customers, or developing new strategies and processes are just some of the tasks and hands-on experience that will enrich the theoretical training.
    * Your individual path during the IAP program will be monitored by your Training Coordinator and a coordinated performance management system.
    * IAPs will receive a monthly trainee salary, based on the local standards.

Your profile

    * an above-average Bachelor Degree or equivalent education
    * nigerian citizenship or permanent residence/work permit in Nigeria
    * fluency in English (both written and spoken)
    * basic knowledge of German or willingness to learn German
    * high level of service orientation
    * ability to work equally well on your own and in a team
    * intercultural sensibility and competence
    * analytical and problem-solving oriented working methods
    * good social and communicative skills
    * ability to work efficiently under time constraints in a dynamic, fast-paced environment
    * good MS-Office and Typing/Computer skills
    * candidates must be able to obtain an airport badge and meet all local airport requirements through history records check

      General Application Sequence
    * Application as posted in the job opportunity with submission of data regarding CV and studies.
    * A 30-minute telephone interview in English (depending on the country offering a position).
    * An interview in the local training department.
    * After a previous selection, candidates will take part in a one-day assessment center in Germany. It will be held in English.

Lufthansa is one of the world`s leading airlines. As an internationally-operating aviation Group Deutsche Lufthansa is active in five business fields: Passenger Transportation, Logistics, MRO, Catering and IT Services. More than 400 subsidiaries and holding companies also belong to the Group. The airline offers more than 200 destinations in approximately 80 countries using around 722 aircraft, 317 of them belong to Lufthansa German Airlines. More than 76 million passengers worldwide place their trust in us each year. The dedication, skills and excellent service of our 117 000 employees everywhere in the world is one of our greatest strengths.

Lufthansa German Airlines

apply online

OTHER AFRICAN COUNTRIES

The Customer Service Agent Town Office (m/f) is responsible for telephone sales and ticketing with particular emphasis on service excellence and with the aim of increasing sales.
Dependent on the assignment-focus the tasks include the following:

    * Provide customer service and sales-information to customers and finalise sales
    * Carrying out reservations and re-bookings and special service requests
    * Processing of requests via various computer reservation systems and internal queues
    * Handling of all tasks related to the Lufthansa frequent flyer program Miles & More
    * Handling of general telephone enquiries, incl. the handling of team/department calls
    * Assistance of travel agents with all product enquiries (incl. net fare contracts, route deals, irregularity handling etc.) and special service requests
    * Participate in projects and tasks beyond own job responsibilities

Your profile
We seek highly motivated team players with an excellent service attitude and a strong sense for sales.

    * pro-active, systematic and target-oriented work approach
    * very good communication skills in English
    * broad social skills
    * industry related work experience
    * knowledge of CRS as well as tariff- and ticketing know-how are of advantage
    * willingness to work shifts
    * Angolan nationality or a work/residence permit for Angola is a pre-requisite

Lufthansa is one of the world`s leading airlines. As an internationally-operating aviation Group Deutsche Lufthansa is active in five business fields: Passenger Transportation, Logistics, MRO, Catering and IT Services. More than 400 subsidiaries and holding companies also belong to the Group. The airline offers more than 200 destinations in approximately 80 countries using around 722 aircraft, 317 of them belong to Lufthansa German Airlines. More than 76 million passengers worldwide place their trust in us each year. The dedication, skills and excellent service of our 117 000 employees everywhere in the world is one of our greatest strengths.

Important information
Please use the Lufthansa Career Terminal for your application.

If you have already registered, please log-in. The position will then be stored in your Career Terminal.

If you have not yet registered, please first register with your contact data. Following this, you will find out all about the next steps in your application process.
click here to register

Lufthansa German Airlines is looking for you as an Customer Service & Operations Agent Airport (part time) in Luanda/Angola.
The Customer Service & Operations Agent is responsible for the handling and assistance of passengers and aircraft with particular emphasis on service, punctuality and quality as well as economic aspects.

Dependent on the assignment-focus the tasks include the following:

    * responsible for the daily operation / flight activities for Lufthansa flights and Lufthansa handled flights of other carriers
    * coordination of all phases of aircraft handling, including baggage and cargo handling, catering, cleaning, fuelling, crew and passenger boarding
    * supervision and coordination of Handling Agent during all phases of aircraft unloading/loading
    * operational safety/load security checks on aircraft prior to departure
    * coordination of all operational activities on the ramp during irregularities
    * passenger handling / service according to Lufthansa quality standards
    * participations in projects and tasks beyond own job responsibilities

Your profile
We seek highly motivated team players with an excellent service attitude and a strong sense for processes and quality standards.

The successful candidate must have a pro-active, systematic and target-oriented work approach and very good communication skills in English as well as broad social skills. Industry related work experience and/or aircraft handling knowledge is of advantage. The candidate must be able to work under time pressure and willing to work shifts. Angolan nationality or a work/residence permit for Angola and a valid driving license are a pre-requisite.
Lufthansa is one of the world`s leading airlines. As an internationally-operating aviation Group Deutsche Lufthansa is active in five business fields: Passenger Transportation, Logistics, MRO, Catering and IT Services. More than 400 subsidiaries and holding companies also belong to the Group. The airline offers more than 200 destinations in approximately 80 countries using around 722 aircraft, 317 of them belong to Lufthansa German Airlines. More than 76 million passengers worldwide place their trust in us each year. The dedication, skills and excellent service of our 117 000 employees everywhere in the world is one of our greatest strengths.

Lufthansa German Airlines
apply online

Important information
Please use the Lufthansa Career Terminal for your application.

If you have already registered, please log-in. The position will then be stored in your Career Terminal.

If you have not yet registered, please first register with your contact data. Following this, you will find out all about the next steps in your application process.
click here to register

Key Account Manager (m/f), Accra/Ghana
Location: Accra/Ghana
Lufthansa German Airlines is looking for you as an Key Account Manager (m/f).

The Key Account Manager (m/f) is responsible for reaching the sales targets with allocated customers of
the different airline brands of the Lufthansa Group or Star Alliance Partners. She/he is in charge of revenue optimization and expansion of market share mainly through personal sales visits (Agents/Corporates) including contract negotiations and completion of sales agreements.

    * Comprehensive preparation of contract negotiations
    * Negotiating contracts with existing corporate accounts and travel management
      companies belonging to allocated customer portfolios
    * Negotiating contracts with high potential / high volume companies
    * Initiating, organising and carrying out sales promotion activities as well as
      incentive and ad-hoc deals or events within given guidelines
    * Relationship management
    * Documentation of sales visits and subsequent feedback
    * Monthly evaluation of portfolio development
    * Participate in projects and tasks beyond own job responsibilities

Your profile

    * highly motivated professional with a proven experience in outside sales and an excellent knowledge of the local travel market and the local economy
    * a pro-active, systematic and target-oriented work approach
    * strong communication, presentation and negotiation skills in English
    * confident manner and excellent service skills are a pre-requisite
    * the ability to work under pressure
    * excellent computer skills (MS Office, esp. Excel & PowerPoint)
    * a valid driving license
    * willingness to work irregular hours are required
    * Ghanaian nationality or a valid residence and work permits for Ghana

Lufthansa is one of the world`s leading airlines. As an internationally-operating aviation Group Deutsche Lufthansa is active in five business fields: Passenger Transportation, Logistics, MRO, Catering and IT Services. More than 400 subsidiaries and holding companies also belong to the Group. The airline offers more than 200 destinations in approximately 80 countries using around 722 aircraft, 317 of them belong to Lufthansa German Airlines. More than 76 million passengers worldwide place their trust in us each year. The dedication, skills and excellent service of our 117 000 employees everywhere in the world is one of our greatest strengths.

Lufthansa German Airlines
apply online

Important information
Please use the Lufthansa Career Terminal for your application.

If you have already registered, please log-in. The position will then be stored in your Career Terminal.

If you have not yet registered, please first register with your contact data. Following this, you will find out all about the next steps in your application process.
click here to register

Location: Accra / Ghana
Lufthansa German Airlines is looking for you as an Customer Service Agent Town Office (m/f).
The Customer Service Agent Town Office (m/f) is responsible for telephone sales and ticketing with
particular emphasis on service excellence and with the aim of increasing sales and revenue for the different airlines of the Lufthansa Group and Star Alliance partner.

    * Provide customer service and sales-information to customers and to finalise sales
    * Carrying out reservations and re-bookings and special service requests
    * Processing of requests via various computer reservations systems and internal
      queues
    * Handling of all tasks related to the Lufthansa frequent flyer program
    * Handling of general telephone enquiries, incl. the handling of team/department
      calls
    * Assistance of travel agents with all product enquiries (incl. net fare contracts,
      route deals, irregularity handling etc.) and special service requests
    * Participate in projects and tasks beyond own job responsibilities
Your profile

    * highly motivated team players with an excellent service attitude and a strong sense for sales
    * a pro-active, systematic and target-oriented work approach
    * very good communication skills in English as well as broad social skills
    * Industry related work experience and knowledge of CRS as well as tariff- and ticketing know how are of advantage
    * Ghanaian nationality or a valid residence and work permits for Ghana.

Lufthansa is one of the world`s leading airlines. As an internationally-operating aviation Group Deutsche Lufthansa is active in five business fields: Passenger Transportation, Logistics, MRO, Catering and IT Services. More than 400 subsidiaries and holding companies also belong to the Group. The airline offers more than 200 destinations in approximately 80 countries using around 722 aircraft, 317 of them belong to Lufthansa German Airlines. More than 76 million passengers worldwide place their trust in us each year. The dedication, skills and excellent service of our 117 000 employees everywhere in the world is one of our greatest strengths.

Lufthansa German Airlines
read more

Important information
Please use the Lufthansa Career Terminal for your application.

If you have already registered, please log-in. The position will then be stored in your Career Terminal.

If you have not yet registered, please first register with your contact data. Following this, you will find out all about the next steps in your application process.

click here to register

offers more than 200 destinations in approximately 80 countries using around 534 aircraft, 280 of them belong to Lufthansa Passage Airline. More than 70 million passengers worldwide place their trust in us each year. The dedication, skills and excellent service of our employees is one of our greatest strengths.
Job Description
Is responsible for telephone sales and ticketing with particular emphasis on serviec excellence and with the aim of increasing sales and revenue for the different airlines of the Lufhansa Group and Star Alliance partners.

* Provide customer service and sales-information to customers and to finalise sales

* Carrying out reservations and re-bookings and special service requests

* Processing of requests via various computer reservations systems and internal queues

* Handling of all tasks related to the Lufthansa frequent flyer program

* Handling of general telephone enquiries, incl. the handling of team/department calls

* Assistance of travel agents with all product enquiries (incl. net fare contracts, route deals, irregularity handling etc.) and special service requests

* Participate in projects and tasks beyond own job responsibilities
Required Skills or Experience
* highly motivated team players with an excellent service attitude and a strong sense for sales

* a pro-active, systematic and target-oriented work approach

* Industry related work experience and knowledge of CRS as well as tariff- and ticketing know how are of advantage

* Ghanaian nationality or a valid residence and work permits for Ghana.

* Require high motivation, excellent service attitude and the ability to work independently, sysmatically, self-driven and a well-groomed appearance

* Must have strong communication skills in English

* Knowledge of German and/or the aviation/travel industry is a plus

* Computer skills are mandatory
Company Lufthansa
Industry Airline
Category Customer Service
Location Accra
Experience N/A
Job Expires 15 Apr, 2010
How To Apply
Click here>>> to commence online Application. Only online applications will be accepted.

[scholarships]

Customer Service Agent Town Office (m/f), Luanda/Angola
The Customer Service Agent Town Office (m/f) is responsible for telephone sales and ticketing with particular emphasis on service excellence and with the aim of increasing sales.
Dependent on the assignment-focus the tasks include the following:
* Provide customer service and sales-information to customers and finalise sales

* Carrying out reservations and re-bookings and special service requests

* Processing of requests via various computer reservation systems and internal queues

* Handling of all tasks related to the Lufthansa frequent flyer program Miles & More

* Handling of general telephone enquiries, incl. the handling of team/department calls

* Assistance of travel agents with all product enquiries (incl. net fare contracts, route deals, irregularity handling etc.) and special service requests

* Participate in projects and tasks beyond own job responsibilities
Your profile

We seek highly motivated team players with an excellent service attitude and a strong sense for sales.

* pro-active, systematic and target-oriented work approach

* very good communication skills in English

* broad social skills

* industry related work experience

* knowledge of CRS as well as tariff- and ticketing know-how are of advantage

* willingness to work shifts

* Angolan nationality or a work/residence permit for Angola is a pre-requisite.
Lufthansa German Airlines
apply online

CLICK ON EACH JOB POSITION TO APPLY
Duty Station Manager (m/f) Johannesburg/South-Africa
Lufthansa German Airlines

Key Account Manager (m/f), Accra/Ghana

Lufthansa German Airlines

 
Customer Service Agent Town Office (m/f), Luanda/Angola

Lufthansa German Airlines

Customer Service Agent Town Office (m/f), Luanda/Angola

The Customer Service Agent Town Office (m/f) is responsible for telephone sales and ticketing with particular emphasis on service excellence and with the aim of increasing sales. Dependent on the assignment-focus the tasks include the following:

• Provide customer service and sales-information to customers and finalise sales
• Carrying out reservations and re-bookings and special service requests
• Processing of requests via various computer reservation systems and internal queues
• Handling of all tasks related to the Lufthansa frequent flyer program Miles & More
• Handling of general telephone enquiries, incl. the handling of team/department calls
• Assistance of travel agents with all product enquiries (incl. net fare contracts, route deals, irregularity handling etc.) and special service requests
• Participate in projects and tasks beyond own job responsibilities

Your profile

Lufthansa German Airlines is one of the world`s leading airlines. As an internationally-operating aviation Group Lufthansa is active in five business fields: Passenger Transportation, Logistics, MRO, Catering and IT Services. More than 400 subsidiaries and holding companies also belong to the Group. The airline offers more than 200 destinations in approximately 80 countries using around 534 aircraft, 280 of them belong to Lufthansa Passage Airline. More than 70 million passengers worldwide place their trust in us each year. The dedication, skills and excellent service of our employees is one of our greatest strengths.

Lufthansa German Airlines apply online

The Duty Station Manager is responsible for the economic and service orientated planning, execution and development of the various services at the station. During the shift, he/she deputizes for the Station Manager in
all concerns which may arise during the course of station work and which require an immediate decision. He/she supervises all operational aspects at the station and coordinates the work routines with internal and external parties incl. crews. He/she manages the entire handling operation and coordinates all flights allocated to his/her shift with the aim to ensure safety, punctuality and an appropriate customer service.

Dependent on the assignment-focus the tasks include the following:

    * Responsibility for the supervision and management of all work routines
    * Responsibility for the optimisation of work processes and resources (incl. IT)
    * Planning and supervision of the implementation of necessary measures in connection with flight irregularities and to take necessary decisions
    * Supervision/training/induction of handling agent incl. inspecting their appearance and adherence to safety- and service standards, where appropriate in cooperation with the supervisor
    * Supervision of adherence to regulations and instructions and to ascertain weak points
    * Evaluation of current shift reports and other codes and the issuing of reports for various customers and the superior
    * To build relationships with authorities and external customers/suppliers (e.g. the police, customs, AOC) and deputizes the station manager in his absence
    * Representing LH to passengers
    * To take care of employees in terms of personnel matters (i.e. shift-/holiday-/training planning, individual measures, involvement in personnel assignments) and to resolve issues in this area

Your profile

    * South African citizenship or valid workpermit required
    * A motivated airline professional with leadership experience, a high sense of responsibility and social competence
    * An excellent service orientation
    * Interest in and flair for sales aspects as well as an understanding of the service culture in a leading company within the service industry
    * Systematic, well structured working method, self-driven personality and a confident attitude
    * Strong communication and negotiation skills in English
    * Knowledge of German is a plus
    * Experience in instructing employees and possess personnel management and motivation skills
    * In addition, computer literacy is required
    * Willingness to work shifts, app. 80 hours per month (20 hours per week)

Lufthansa German Airlines is one of the world`s leading airlines. As an internationally-operating aviation Group Lufthansa is active in five business fields: Passenger Transportation, Logistics, MRO, Catering and IT Services. More than 400 subsidiaries and holding companies also belong to the Group. The airline offers more than 200 destinations in approximately 80 countries using around 534 aircraft, 280 of them belong to Lufthansa Passage Airline. More than 70 million passengers worldwide place their trust in us each year. The dedication, skills and excellent service of our employees is one of our greatest strengths.
Lufthansa German Airlines
apply online

The Duty Station Manager is responsible for the economic and service orientated planning, execution and
development of the various services at the station. During the shift, he/she deputizes for the Station Manager in all concerns which may arise during the course of station work and which require an immediate decision. He/she supervises all operational aspects at the station and coordinates the work routines with internal and external parties incl. crews. He/she manages the entire handling operation and coordinates all flights allocated to his/her shift with the aim to ensure safety, punctuality and an appropriate customer service.

Dependent on the assignment-focus the tasks include the following:

Responsibility for the supervision and management of all work routines
Responsibility for the optimisation of work processes and resources (incl. IT)
Planning and supervision of the implementation of necessary measures in connection with flight irregularities and to take necessary decisions
Supervision/training/induction of handling agent incl. inspecting their appearance and adherence to safety- and service standards, where appropriate in cooperation with the supervisor
Supervision of adherence to regulations and instructions and to ascertain weak points
Evaluation of current shift reports and other codes and the issuing of reports for various customers and the superior
To build relationships with authorities and external customers/suppliers (e.g. the police, customs, AOC) and deputizes the station manager in his absence
Representing LH to passengers
To take care of employees in terms of personnel matters (i.e. shift-/holiday-/training planning, individual measures, involvement in personnel assignments) and to resolve issues in this area

Your profile

South African citizenship or valid workpermit required
A motivated airline professional with leadership experience, a high sense of responsibility and social competence
An excellent service orientation
Interest in and flair for sales aspects as well as an understanding of the service culture in a leading company within the service industry
Systematic, well structured working method, self-driven personality and a confident attitude
Strong communication and negotiation skills in English
Knowledge of German is a plus
Experience in instructing employees and possess personnel management and motivation skills
In addition, computer literacy is required
Willingness to work shifts, app. 80 hours per month (20 hours per week)
Lufthansa German Airlines is one of the world`s leading airlines. As an internationally-operating aviation Group Lufthansa is active in five business fields: Passenger Transportation, Logistics, MRO, Catering and IT Services. More than 400 subsidiaries and holding companies also belong to the Group. The airline offers more than 200 destinations in approximately 80 countries using around 534 aircraft, 280 of them belong to Lufthansa Passage Airline. More than 70 million passengers worldwide place their trust in us each year. The dedication, skills and excellent service of our employees is one of our greatest strengths.

Lufthansa German Airlines

apply online

LUFTHANSA AIRLINES: AFRICAN,ASIAN AND AMERICAN  JOBS
Lufthansa airlines current job vacancies in Africa

click here<>>>>

LUFTHANSA OPPORTUNITIES
APPRENTICESHIP OPPORTUNITIES

LUFTHANSA ASIA JOBS

LUFTHANSA AMERICAN JOBS

Customer Service & Operations Agent Airport (m/f)

Location: Libreville/Gabon

Depending on his/her current principal assignment, the Customer Service & Operations Agent (m/f) is responsible for the handling and assistance of passengers and aircraft with particular emphasis on service, punctuality and quality as well as economic aspects.

Dependent on the assignment-focus the tasks include the following:

responsible for the daily operation / flight activities for Lufthansa flights and Lufthansa handled flights of other carriers

perform W/B and ramp supervision

coordination of all phases of aircraft handling, including baggage and cargo handling, catering, cleaning, fueling, crew and passenger boarding

preparation of the briefing package

coordination and communication with Airport Authorities

coordination and communication with crew hotel and coordination of crew issues

supervision and coordination of Handling Agent during all phases of aircraft unloading/loading, including checking on correct build-up of ULDs (cargo and baggage)

operational safety/load security checks on aircraft prior to departure

coordination of all operational activities on the ramp during irregularities

maintain daily trip files and station traffic reports as well as all aircraft handling related statistical data

check and acceptance of passenger data and check-in for the respective flight

performing of travel document checks

allocation of seats

check-in of baggage

calculation and handling of excess baggage

handling of special cases (UM´s, status customer, WCH´s etc.)

passenger handling / service according to Lufthansa quality standards

rebooking of passengers

handling of irregularities and issuing of documents (e.g. FIM, hotel vouchers)

performance of announcements

performing of pre-flight and post-flight activities

carrying out gate duties

performing of arrival services

to take on other customer service duties which may arise at the station, in connection with prior agreements

participations in projects and tasks beyond own job responsibilities

Your profile

Personal Competencies:

diligent and systematic approach to work and ability to work on own initiative

desire to give excellent service

salesmanship and negotiation skills, confident manner

ability to make ad-hoc decisions

suitability for shift work and ability to work under pressure

ability to deal with conflict, good sociable and cooperative conduct

team worker

well groomed appearance

good linguistic skills

poss. Psychological Aptitude Test


Technical Competencies:

GCSE-level education or equivalent and completed vocational training in the commercial field or service industry

number sense

excellent command of English written and spoken; native according to country; German desirable

valid residence/working permit for Gabon if applying from abroad

good general education

driving licence

PC-skills preferred

Environmental influences or other encumbrances:

shift work

working with computers

working under time pressure

no permanently assigned work station

weather factors and noise pollution

lifting of luggage up to 70lb

in accordance with rules and regulations and given authorities

Lufthansa German Airlines is one of the world`s leading airlines. As an internationally-operating aviation
Group Lufthansa is active in five business fields: Passenger Transportation, Logistics, MRO, Catering and IT Services. More than 400 subsidiaries and holding companies also belong to the Group. The airline offers more than 200 destinations in approximately 80 countries using around 534 aircraft, 280 of them belong to Lufthansa Passage Airline. More than 70 million passengers worldwide place their trust in us each year. The dedication, skills and excellent service of our employees is one of our greatest strengths.

Lufthansa German Airlines

apply online

Lufthansa German Airlines one of the world’s leading airline is recruiting for the above job position and interested candidates are to go through the requirements and apply online
JOB POSITION:
Account Manager Specialist (m/f) Libreville/Gabon

The Account Manager is responsible for reaching defined sales targets and maximising the revenue in the existing business segment. He/she is in charge of developing and steering customer portfolios through office-based and personal sales activities. He/she is also responsible for contract negotiations and completion of sales agreements.

Dependent on the assignment-focus the tasks include the following:

* office-based/personal visits sales coverage of appointed customer
* preparing contract negotiations for travel agencies and corporate clients
* initiating, organising and carrying out sales promotion activities based on continuous monitoring and evaluation of customer portfolio
* increasing business with existing accounts by capitalising on and building strong relationships
* documentation of sales calls and subsequent feedback to Sales Support
* constantly informing customer portfolio about new products and product improvements
* traveling on behalf of Lufthansa
* participation in projects and tasks beyond own job responsibilities

Your profile
Personal Competencies:

* independent, analytical and structured mindset and approach to work
* excellent negotiation and sales skills
* good presentation and negotiation skills
* creativity
* organizational skills
* team player, good communication and social skills
* discretion
* confident manner and well groomed appearance
* ability to work under pressure and Assertiveness
* excellent service skills
* readiness to work irregular hours
* poss. Psychological Aptitude Test

Technical Competencies:

* A-level standard/High School Diploma or similar
* knowledge of the local travel market and the local economy
* excellent command of English written and spoken; native according to country; German desirable
* excellent knowledge of MS-Office Products, Internet
* knowledge of CRS is of advantage
* valid driving license

Environmental influences or other encumbrances:

* intensive travel
* weather factors on customer visits
* irregular hours of work
* in accordance with rules and regulations and given authorities

Lufthansa German Airlines is one of the world`s leading airlines. As an internationally-operating aviation Group Lufthansa is active in five business fields: Passenger Transportation, Logistics, MRO, Catering and IT Services. More than 400 subsidiaries and holding companies also belong to the Group. The airline offers more than 200 destinations in approximately 80 countries using around 534 aircraft, 280 of them belong to Lufthansa Passage Airline. More than 70 million passengers worldwide place their trust in us each year. The dedication, skills and excellent service of our employees is one of our greatest strengths.

Lufthansa German Airlines

CLICK FOR MORE AND TO APPLY ONLINE

IMPORTANT INFORMATION:
Please use the Lufthansa Career Terminal for your application.

If you have already registered, please log-in. The position will then be stored in your Career Terminal.

If you have not yet registered, please first register with your contact data. Following this, you will find out all about the next steps in your application process.

Lufthansa German Airlines is one of the world`s leading airlines. As an internationally-operating aviation Group Lufthansa is active in five business fields: Passenger Transportation, Logistics, MRO, Catering and IT Services . More than 400 subsidiaries and holding companies also belong to the Group. The airline offers more than 200 destinations in approximately 80 countries using around 534 aircraft, 280 of them belong to Lufthansa Passage Airline. More than 70 million passengers worldwide place their trust in us each year. The dedication, skills and excellent service of our employees is one of our greatest strengths.

Internship Executive Management Support / Lufthansa Global Telesales Cape Town
From October 2009 for 6 months
Location: Cape Town

Lufthansa Global Telesales Cape Town is a 100% subsidiary of Deutsche Lufthansa AG and the biggest of 10 Service Centers around the globe. We are providing customer- and load control services across all time zones and we operate in 5 different languages (German, English, French, Dutch and Hebrew) – handling around 1,7 million calls per annum on a 24/7 basis.

Our Cape Town operation – a team of 420 employees – stands out through its diversity, commitment and the South African can-do attitude. We constantly strive to meet changing customer needs in the dynamic and innovative travel and airline industry.

For more information please check out our local website: www.globaltelesales.co.za

We are looking for a motivated student for an internship to join our dynamic team starting in October 2009.

Your tasks will include the following:

* Support of the executive management team. You will be involved in exciting projects related to achieve strategic business goals
* Involvement in our Employee Engagement Program and marketing activities, e.g. prepare communication to our employees and external stakeholders, organize and follow-up on events etc.
* You will be responsible for our facilities management
* Perform other projects and support functions as needed

Your profile

* Advanced student in Business Administration or related subjects with strong academic performance (minimum 2 years of studies)
* Fluency in English and German
* Very good MS office skills (advanced PowerPoint, Excel skills)
* Conceptual, creative and analytical thinking
* Distinct organizational talent with the ability to handle multiple projects simultaneously and work independently within an area of confidentiality
* Service and team orientated personality with a strong will to achieve

Please send your application (cover letter & resume only!) via e-mail.

There`s no better way to communicate – that is the motto of Lufthansa Global Tele Sales in Berlin and this is also how we see ourselves, as an innovative service provider in the field of customer service. We offer professional call center and E-business services. Together with its sister companies in Canada, Ireland, South Africa, Turkey, Australia, and China, which have been consolidated into a call center combine, Lufthansa Global Tele Sales acts independently on the market. Based on its global network, the worldwide 1,300 employees provide our customers with highly-qualified service 24 hours a day and 7 days a week in 16 languages.

Lufthansa Global Tele Sales GmbH
E-Mail: [email protected]

Outside Sales Representative (M/F) Lagos/Nigeria
Outside Sales Representative (M/F) Is Responsible For Reaching Defined Sales Targets And Maximising The Revenue In The Existing Business Segment. He/She Is In Charge Of Developing And Steering Customer Portfolios Through Office-Based And Personal Sales Activities. He/She Is Also Responsible For Contract Negotiations And Completion Of Sales Agreements.

Dependent On The Assignment-Focus The Tasks Include The Following:
• Office-Based/Personal Visits Sales Coverage Of Appointed Customer
• Preparing Contract Negotiations For Travel Agencies And Corporate Clients
• Initiating, Organising And Carrying Out Sales Promotion Activities Based On Continuous Monitoring And Evaluation Of Customer Portfolio
• Increasing Business With Existing Accounts By Capitalising On And Building Strong Relationships
• Documentation Of Sales Calls And Subsequent Feedback To Sales Support
• Constantly Informing Customer Portfolio About New Products And Product Improvements
• Traveling On Behalf Of Lufthansa
• Participation In Projects And Tasks Beyond Own Job Responsibilities

Your Profile
• Independent, Analytical And Structured Mindset And Approach To Work
• Excellent Negotiation And Sales Skills
• Good Presentation And Negotiation Skills
• Creativity
• Organizational Skills
• Team Player, Good Communication And Social Skills
• Discretion
• Confident Manner And Well Groomed Appearance
• Ability To Work Under Pressure And Assertiveness
• Excellent Service Skills
• Readiness To Work Irregular Hours
• Poss. Psychological Aptitude Test

Technical Competencies:
• A-Level Standard/High School Diploma Or Similar
• Knowledge Of The Local Travel Market And The Local Economy
• Excellent Command Of English Written And Spoken; Native According To Country; German Desirable
• Excellent Knowledge Of Ms-Office Products, Internet
• Knowledge Of Crs Is Of Advantage
• Valid Driving License

Environmental Influences Or Other Encumbrances:
• Intensive Travel
• Weather Factors On Customer Visits
• Irregular Hours Of Work
Lufthansa German Airlines Is One Of The World`S Leading Airlines. As An Internationally-Operating Aviation Group Lufthansa Is Active In Five Business Fields: Passenger Transportation, Logistics, Mro, Catering And It Services. More Than 400 Subsidiaries And Holding Companies Also Belong To The Group. The Airline Offers More Than 200 Destinations In Approximately 80 Countries Using Around 534 Aircraft, 280 Of Them Belong To Lufthansa Passage Airline. More Than 70 Million Passengers Worldwide Place Their Trust In Us Each Year. The Dedication, Skills And Excellent Service Of Our Employees Is One Of Our Greatest Strengths.

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Business Analyst (M/F) Lagos/Nigeria
The Business Analyst Consultant Is Analyzing And Evaluating Market And Customer Data For Lufthansa. He/She Identifies Opportunities And Threats In Sales (Existing Business And New Business) And Cooperates Closely With The Marketing And Pricing Department. The Business Analyst Is Responsible For The Regional Results Monitoring And Monthly Management Reporting.

Dependent On The Assignment-Focus The Tasks Include The Following:
• Identification Of Sales Trends And Development Of Appropriate Strategies For Lufthansa
• Assisting The Regional Marketing Manager With Revenue Budget, Sales Channel And Incentive Planning / Forecasting / Monitoring
• Continuous Monitoring, Analysing, Developing And Adapting Of Lufthansa Reports, Tools And Workflows
• Market-Specific And Ad-Hoc Reporting For The Regional Manager
• Contributing To Sales Promotion Activities And Action Plans, Based On The Evaluation And Analysis Stemming From Various Data Sources And Otherwise Obtained Market / Business Intelligence
• Ensuring Data Quality For Sales Channel Management
• Competitor Monitoring And Internal Communication Of Changes To The Competitive Environment

Your Profile
• Analytical University Graduate With A Proven Ability To Work With Numbers/Figures
• Highly Motivated
• Pro-Active, Systematic And Target-Oriented Work Approach
• Strong Communication And Negotiation Skills In English
• Knowledge Of German Is A Plus
• Excellent Computer Skills (Ms Office, Esp. Excel & Powerpoint) Are Required

Lufthansa German Airlines Is One Of The World`S Leading Airlines. As An Internationally-Operating Aviation Group Lufthansa Is Active In Five Business Fields: Passenger Transportation, Logistics, Mro, Catering And It Services. More Than 400 Subsidiaries And Holding Companies Also Belong To The Group. The Airline Offers More Than 200 Destinations In Approximately 80 Countries Using Around 534 Aircraft, 280 Of Them Belong To Lufthansa Passage Airline. More Than 70 Million Passengers Worldwide Place Their Trust In Us Each Year. The Dedication, Skills And Excellent Service Of Our Employees Is One Of Our Greatest Strengths.

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