Euronet Worldwide, Inc Recruits Customer Support Technical Analyst

January 27, 2011 | Posted by admin | 774 views

Company :Euronet Worldwide, Inc.
Company Description

Euronet Worldwide, Inc. (NASDAQ: EEFT) facilitates the movement of payments around the world and serves as a critical link between our partners – Financial Institutions, Retailers, Service Providers – and their end Consumers, both locally and globally. Founded in 1994, Euronet has established itself as a leading electronic payments provider. Euronet’s customers are served from three core business segments: Electronic Financial Transactions (EFT – including Payments Software marketed to external clients worldwide), Prepaid (epay) and Money Transfer. The Company has been nationally ranked by both Fortune and Forbe’s magazine.

We currently have an opening in Little Rock, Arkansas, our Software Division, for a CUSTOMER SUPPORT TECHNICAL ANALYST reporting to the Director of Customer Support. This is a full-time, permanent, on-site position. The position is responsible for providing initial software application support to customer inquiries and problems, assessing the nature of customer problems, and tracking and reporting resolution of problem to customer. The CSTA provides second level software application support specializing in a specific Euronet Product line. This role also will also be responsible for providing technical guidance, consultation and support for Customer Support Representatives. Duties are performed under general supervision.
Required Knowledge, Skills and Abilities

* Knowledge of AS/400 , iSeries platform and OS/400 operating system
* Knowledge of RPG, CL, or Java/SQL programming language
* Knowledge of Microsoft Word and Excel
* Ability to work and interact within a team environment as well as in a standalone environment
* Strong communication and listening skills
* Ability to plan and prioritize work
* Ability to work independently and serve as customer advocate
* Ability to perform administrative functions

Preferred Knowledge, Skills and Abilities

* Knowledge of ITM, Euronet software products
* Knowledge of the banking environment including ATM processes, such as balancing, reporting and error resolution with a comprehension of the daily cycle
* Knowledge of Card Processing, including debit and credit cards and/or electronic financial transactions
* Bi-lingual Spanish and English

Education and Experience

* Bachelor’s Degree in Computer Science, Business, Accounting or a related academic field or 3 years comparable experience in either a banking environment, a programming environment or technical service oriented environment.

Working Conditions/Environment

General office environment. May require long hours and weekends with the possibility of a second shift assignment. Will be required to handle after hour calls, provide support from home or remotely and participate in a beeper rotation.

We offer a generous benefit package including Medical, Dental, Vision, Flexible Spending Account, 401K, Employee Stock Purchase Plan, Education Reimbursement as well as an exciting, evolving work environment.
To Apply: Qualified candidates are encouraged to submit their resume to:
[email protected]
Euronet Worldwide is an Equal Opportunity Employer.

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