Airtel Nigeria Jobs:Team Lead, Prepaid Usage
April 7, 2011 | Posted by admin | 1,702 views
Objective:
To drive, monitor, deliver the prepaid voice revenues for the business by maximizing customer usage and leveraging all consumer insights for revenue growth and maximization to deliver organization revenue plans
KEY ACCOUNTABILITIES APPLY NOW
Expected End Results (“WHAT”)
Supporting Activities (“HOW”)
1. Deliver prepaid voice revenues
§ Managing the recharge, decrement, usage KPIs for the prepaid business.
§ Managing the CR for the prepaid business
§ Driving voice usage for the active customer base
2.Product Management
· Develop and launch voice usage enhancing products based on consumer behavior analytics and insights which create new usage opportunities as well as enhance existing usage behavior Across different consumer segments
· Effective liasoning across BI, Finance, IT, Network, CSD , regulatory to launch and track new products.
3. Analysis and review
§ Build MIS data systems to enable tracking and review of all key voice usage impacting / driving/ enhancing indicators
§ Periodical review and course correction to correct/ resolve/ leverage opportunities for revenue growth within the prepaid base
§
4.Build a capable and motivated and high performance team
§ Recruit the right talent in consultation with function head, as per defined recruitment guidelines
§ Develop and motivate team members through structured training and on the job coaching
§ Establish performance expectations and regularly review individual performance
§ Recommend appropriate rewards and recognition
Financial Dimensions
MOU/ REC sub
Voice Decrement / REC Sub
Recharge / Sub
Decrement / sub
CR/ voice ARPU
Total Prepaid Voice revenue ( excluding ILD and Outroaming revenues)
Other Dimensions
§ No. of direct reports: 1
§ Total Staff Strength:+/- 7
§ Subscriber base 16M plus
· SKILLS & KNOWLEDGE
Educational Qualifications & Functional / Technical Skills
§ Bachelors in Computer Science or Engineering or Masters in Computer Applications
§ Masters in Business Administration would be preferred additional qualification MBA in Marketing or Postgraduate degree with specialization in Marketing.
Relevant Experience (Type of experience and minimum number of years)
· 10 years of work experience work Experience with at least 6 years of relevant experience in Telecom.
· Of these atleast 4 years should be in telecom prepaid marketing.
· A minimum of 3 years in Management role with having direct on co. roll reportees.
· Sound understanding of prepaid billing systems/ products/ revenue planning and management
· Extensive knowledge of prepaid telecom workflows to ensure effective development of financial and product business cases, review and management of products
· Understanding and experience in Telecom consumer analytics and how to apply the same in product development
Other requirements (Behavioural etc.)
§ Strong analytical skills able to draw conclusions from data, management information and trends
§ Ability to respond to unstructured business situations with a clear analysis, strategy and action planning.
§ Assertive and clarity of thought
§ High levels of commitment
§ Entrepreneurial & Business acumen
§ Innovation
§ Strong technical aptitude & IT savvy
§ Strong communication skills: written and oral
§ Good interpersonal skills
§ Teamwork & Collaboration with stakeholder
§ Project Management Skills
§ Inductive Reasoning & Fluency of Ideas
§ Highly Result Oriented believes in teamwork
§ Customer centric approach
APPLY NOW
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Opalana, Isaac Olayiwola HND, MBA. Ace
Tel: 08029874282, 08059057651.
Date / Place of Birth: September 8, 1963. Ibadan.
Gender: Male
Marital Status: Married
State of Origin: Osun State
Local govt. Boluwaduro
Objective:
To be part of a management team in an organization
Whose culture is geared towards the following ideals?
• A self driven, articulate goal – getter.
• Logical and creative approach to problem solving.
• Ambitious, pleasant, amiable but firm and determined.
• Honest, hardworking and dedicated to duty.
Personal Profile
Isaac Olayiwola graduated from the prestigious College of Technology Esa –Oke Osun,
State, Nigeria. With HND degree in Banking and Finance and hold a Master of Business [MBA] degree from University of Ado- Ekiti [UNAD].Ado Ekiti
He worked in various department of Wema Bank
He is an associate member of both Institute of Corporate Treasurers and Accountants and chattered Institute of Economics of Nigeria.
Professional Qualifications
1.Institute of Chartered of Economists of Nigeria (Associate Member 2008
2.Institute of Corporate Treasurer and Accountants Associate 2004
3.Chartered institute of bankers Part One 1992
Academic Qualifications & Dates
1. University of Ado Ekiti, Nigeria MBA 2006
2. Osun State College of Technology
Esa – Oke Osun State H N D {Banking &Finance} 1997
3. Lagos State Polythechnic OND (Banking & finance) 1989
4. Odeyinka Community High School General Certificate of Education 1986
Working experience:
Organization: Wema Bank PLC
Date: 20TH august 1998 to 15th May 2010
Present Status: Resident Control Officer
Area of experience:
Internal Control Officer
Responsibilities
• Daily review of posted transaction (call over)
• Cash and vault administration
• At least twice a week, counting the cash in the vault including teller’s till balances, late deposits and foreign currencies.
• Ensuring vault holding does not exceed the insured limit.
• Monitoring payments on heavy 3rd party instrument.
• Making sure that at no time should a single person have access to all the keys to vault and branch entrance?
• Checking the vault movements register and ensuring it contains the names of all the staff that enter the vault daily.
• Ensuring that there is dual control of the vault activities and that this is reflected in the vault register.
• Ensuring control copies of deposit slips are used for call over
Credit Administration
• Ensuring approved credit facilities are booked and that conditions precedents to draw-down are adhered to.
• Reviewing all unauthorized overdrawn accounts and noting all expired credits.
• Ensuring documentation is in place for approved term loans and overdraft.
• Calling attention to expired facilities for regularization.
General Ledger
• Check the unbalanced books of account such as Draft Paid Without Advice (DPWA) Bill Payable I & II (BP1 & BP2)`
• Ensuring assets are received for every debit movement in fixed assets accounts.
• Reviewing monthly report making sure reports are regularly prepared and irregular items in the reports are promptly corrected.
User Profile Administration
• Creating/modifying existing or transferred Branch users.
• -Suspending/reversing staff profile on leave
• Resetting users’ password as the need arises.
• Performing sign on reset
Inter branch reconciliation
• Crosschecking if inter branch statement of account received from Head office is promptly treated.
• Comparing inter branch balance with General ledger balance, checking long outstanding exceptional items.
• Putting measures in place to ensure clearance of outstanding items.
• Ensuring pre-disbursement approval of expenses.
• Ensuring strict compliance to the Anti-Money laundering procedures and Know-Your- Customers, KYC, principles
• Review of profit and loss items using WREN concept.
Operations Manager (duties)
24th May 2007 to Jan 2008
• Cash meant for evacuation are thoroughly checked before the arrival of the specie team.
• Provide proper security for the cash movement
• Cash brought from CBN or other branches / banks must be taken straight to the to the strong room.
• Total cash receipt / payment per day has to be determined including amount evacuating from the branch.
• Checks through BP register per day.
• Checks DPWA / BP1 with copy of inter-branch schedule as calling –over of all draft received for the daily
• Calling – over of all transactions for the day
• Cross- check the coding on inter-branch advice and sign
• Forward bank returns (weekly, mid- month, monthly and quarterly) returns.
• Sign caution notice and take special interest in the delivery
• Inward clearing – open up box and combined the completeness of the content, sign and sent to Head of accounts and admin
• Out –ward clearing – cross check the decoding and sign advice and deposit slips
• Customer relationship management and customer service
• Preparation of monthly, quarterly, yearly returns.
• Monitoring and balancing all internal books of account
• Reconciliation of accounts with other branches and head office.
• Ensuring the accounting and operations fall in line with CBN guidelines
• Banks manual of procedure.
Marketing:
2nd January, 2004 –23rd May, 2006
• Monitoring and managing all relationship on an ongoing basis.
• Identifying customer needs and services.
• Aggressive deposit mobilization.
• Ensuring implementation of strategic and tactical initiative required to consistently driven customer’s patronage.
• Developing market share for the bank within an identified target market.
• Developing customers for the bank through the sale of bank’s products and services.
Customer Service Team Leader:
1st March 02 – 31st Dec 2003
• Ensuring optimum customer service delivery by coordinating activities of the service delivery operations sub-teams in a management process that facilitates achievement of overall team goals.
• Monitoring and evaluating performance of head cash and taller services, head customer service, retail kiosk officer and cash center officer.
• Preparing management report / updates as required.
Operations Cash and Treasury
20th Aug, 1998 – 28th Feb, 2002
• Tellering/Cashiering: Receiving and paying, cash disbursing and management etc.,
• Customer Service Operations: Opening and closing of accounts, issuance of bank instruments, attending to customers’ requests, fund transfer.
Courses attended with dates
General Banking Operation 2001
Computer Appreciation Course 2002
Basic Credit Course 2002
Marketing WEMA Products 2003
NDLEA Returns Course 2004
Fraud Causes & Prevention 2005
Excellent Customer Service 2006
Skill:
• Good Communication Skills
• Resourcefulness
• Integrity, Honesty and Adaptability
• Good interpersonal Skills
• Self Reliance and Patience
• Attention to details
• Eagerness to take Responsibility
• Networking Skills
• Marketing Skills
• Problem solving Skills
• Organization Skills
Hobbies:
Reading, Football, Traveling and Current Affairs…
Referees;
Prof. Ebenezer Adebowale
Chairman, Governing Council
Bowen. University.
Iwo, Osun State
Nigeria.
Mr. Abayomi Osasona (Asst. Director)
Industrial Training Fund
Federal Secretarial
P M B 2110
Oke – Mosan
Abeokuta
Ogun State.
Dr. Ebun Egunyomi
Adult Education Department
Faculty of Education
University of Ibadan.