Customer Service Executive@Zain
April 28, 2009 | Posted by admin | 44 views
Overall Goal:
To handle all Customer Care interactions (Walk-in) by providing consistent standards of service to ZAIN, prospective customers, and ensuring customer satisfaction.
To respond to all customer contacts by identifying and meeting customer needs, recording and resolving queries, in accordance with the pre-defined standards and measures, working within a team that is focused on providing quality service.
May resolve simple and basic administrative support issues. For more complex issues are escalated to the Branch Managers. Operates under general supervision.
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Categories: Customer Care, customer service, kenya jobs, zain jobs | 
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Zain kenya human resource manager you need to style up, i found it abit wierd for you to use ZK company to outsource your human resources including degree holders pretend to be training us only to our rude shock that you wanted us to sell cards for you in the streets, why did you need this detailed cv's anyway shame on you.