Expires: 4/7/2011 Ref: 50731
Claims Regulatory Supervisor – Container Business, Apapa, Lagos, Nigeria

Job Purpose:

To assist the Claims & legal Manager in administration of claims and claims prevention efforts in Nigeria and the Nigeria Cluster.

Key Areas of Responsibility:

· Responsible for handling all claims matters and insurance related functions

· Keeping statistics on settled and pending claims

· Co-ordinate documentation for all CIS claims

· Liasing with Documentation department in the retrieval of necessary /required documents for pending litigations.

Generally:

- Ensure that Acknowledgement letters are sent on newly received claims

- Providing the necessary documents for Security Agencies according to their request.

- Ensure that Accredited surveyors are promptly contacted whenever a survey request is presented.

- Ensure that Invoices are attached to Survey Reports before despatch to Finance Department for payment.

- Ensure that all vehicles are properly insured and invoices issued by the Brokers align with the Risks insured.

- Ensure prompt and timely update of all claims advice in RKCL.

· Attend and execute all enqueries promptly. Especially on – Crisis Management.

· Inter and Intra department coordination – (especially with DC and OPS)

· Attend to email communications – prompt and effective communication

· Handle all Service deliveries including being a support for sales & customer service

· Handle customer’s complaints and ensure corrective actions are initiated where relevant

· Zero defect Account Handling for Global and Strategic Customers

· Any other functions given to be handled on a need basis.

Decision Making Authority/Approval/Authorization Level:

- Correspondance and administration in coordination with the Manager

- Follow up and reporting in coordination with the Manager

Challenge of the job/problem solving:

- High degree of service mindedness required

- Developed communication skills required

- Administrative skills and patience required

- Enhance MNL image with the Line & Area Management and foreign offices to be ‘best in class’.

Contact with others:

a) Internal:

- Sales, Finance, Operation and Documentation at all levels.

b) External:

- Overseas offices, customers.

Knowledge & Qualifications:

- Superior working knowledge of Excel.

- MS Office incl Outlook

Training/Special Skills Required:

- Overall shipping knowledge.

- Communication and probing skills.

- Inter Personal skills.

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