RELATIONSHIP MANAGER
Job ID6659
Location Nigeria – Lagos
Division Personal and Business Banking
Position Category Private Clients
Employment Type Full Time – Permanent
Shift No
Regulatory Approval Yes
Position Description
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APPLY NOW gblcareers.com
Key Accountabilities/KRA
Sales
• Job is largely a sales and marketing role with much time spent out marketing with a fair amount of travel for presentations and marketing of banks product and services.
• Provides a high level attentive, personalized service to private clients and manages their day to day banking relationships through a high level of physical and telephone contact, exceptional service and needs recognition.
• Cross-selling products to existing business customers and prospects and makes referrals to branches and other lines of business as appropriate.
Reviewing and analyzing client relationships and their needs with a view to Introducing a broad range of customized financial solutions that provide a profitable return to the bank with minimal risk exposure.
• Resuscitate, retain & increase revenues from dormant, current, and new private banking relationships.
• Cross-sell existing Bank and group financial products and services to obtain greater share of wallet: minimum of four products per client

Risk Management
• Work within the existing audit, compliance, and regulatory framework in order to ensure a high quality, compliant portfolio of client relationships.
• Understand clients risk profile and correlation between risk vs. reward by optimising product mix for clients.
• Comply with KYC rules, regulations, and legislation governing the financial services industry

Relationship Management
• Maintain close contact with clients in the portfolio to establish an intimate knowledge of client needs
• Build credible internal network within the group, to ensure the synergies and teamwork needed to maximize sales opportunities and to optimize service delivery.
• Develop mutually beneficial business relationships with external partners such as real estate agents, travel agents and other individuals and organizations that will enhance business development.
• Develop strong partnership with Transactional Banker and rest of suite team to ensure excellent and seamless service.

Problem solving, planning and decision making
• Provide responsive service to clients ensuring that all queries, complaints problems, and transactional requests are attended to quickly and efficiently
• Develop and implement action plans to develop new business and to broaden existing client relationships.
• Resolving problems with challenging client relationships
• Ability to work with minimal supervision and to take pertinent and accurate decisions on client management

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