Hot Jobs at Telkom(23 Positions)
September 30, 2011 | Posted by admin | 2,695 views
Telkom one of the leading telecommunication operator in South Africa is currently recruiting for a number of positions across various departments VIEW TO APPLY
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I humbly express my interest in working with your noble and enviable organization. I am confident your company team values and objectives would compliment my own strength and enthusiasms. My education background from a top University in Department of Political science (B.sc Hons) Lagos state University,LASU. Having graduated with second class lower, good communication skills in Enlish , Hausa, Yoruba and understands Igbo/ Bini.
Kindly review my resume and consider my application. I would appreciate the opportunity to join your winning team. I look forward to contributing to your organization development.
Yours faithfully,
Imasuen Joshua U.
3, Ayodele Street. Ijesha-Surulere, Phone: 0803 453 9278, 0809 678 1088
Lagos State. E-mail:
IMASUEN UYI JOSHUA
Objective: To strive for excellence and precision at all times, in all positions and circumstances, attaining self-development, professional distinction and proficiency.
CAREER GOAL
To add value and ensure all round growth through exhibition of sound creativity and mental resourcefulness in an Organization that offers career development.
Personal Data:
Date of Birth: 22nd October, 1980
Place of Birth: Jos, Plateau State
Sex: Male
State of origin: Benin City, Edo State
Nationality: Nigerian
Summary of Qualification:
1996-2001 Lagos State University, Ojo Lagos State.
B.Sc. Political Science (Second class lower).
1989-1995 Gbaja Boys’ high School, Surulere. Lagos
West Africa Examination Council (WAEC)
2001-2002 Computer Proficiency:
Excel, Ms-Word, Page-maker, Coral draw, Data Processing.
Training Attended:
May 2004 Induction course on mutual funds, Shares and Marketing/Sales.
By Fate Foundation(Learners & Trainers) .For Asset & Resource Management Company Ltd (A.R.M, formerly investment subsidiary of GT Bank Plc),Water House Ijora-cause way. Ijora . Lagos
June 2001 Marketing/Salesmanship. Nigerian-French Insurance Company (Now AIICO Insurance).
March 2009 Customer Service & Sales. By U-Connect. For Royal Suites Ltd.
April 2010 Call Centre agent’s expected roles in Handling Inbound and Outbound customer calls and Telephone Etiquettes. By Customer Contact Solutions (Nig.) Limited. For
Nigerian Communication Commission.
Working Experience
April 2010- Till date Customer Contact Solutions (Nig.) Limited.
(Nigerian Communication Commission)
Designation: Call center agent/Customer service Rep
• Receiving inbound calls/ consumer complaints with their service provider (MTN, Zain, glo etc)
• Provide customer with service information’s, identify, research and resolve issues
• Follow up on customer’s inquiries not immediately resolved , complete call logs and reports.
• Receiving English, Pidgin and Hausa calls.
• Conduct simulations for prospective agents
• Writing reports of consumer complaints.
• Rendering advice and enlightening consumers on how NCC could assist to resolve their issues.
March-November 2009 Royal Suites Ltd
Designation: Customer Service / Sales
Job Description:
• Plan strategies to improve customer needs and satisfaction.
• Creating distribution channels to enhance sales.
• Giving detailed information’s on products and services to customers/clients.
• Maintaining an up to date relationship with both existing and potential clients.
May 2007- August 2009 Crown Natures Nigeria Limited
Designation: Marketing/Operations
Job Description
• Marketing of imported & Customized face caps
• Creating distribution channels to enhance sales
• Add innovative ideas to improve customer needs on Promotional/Corporate gift items
May2004-March 2006 Asset & Resource Management Co. Ltd
Designation: Account Executive (Discovery Funds)
Job Description
• Managing clients’ data and follow up on potential clients.
• Maintain and establishing relationship with existing /new clients.
• Making presentations to individual & groups on Life Insurance policies.
• Process enquiries and request on Discovery fund.
• Plan strategies to improve sales and meet customer satisfaction.
June 2001-May 2002 Nigerian Telecommunications (NITEL) Ebonyi State. NYSC.
Designation: Customer Service
Job Description
• Attending to customer complaints and enquiries on call-cards.
• Keeping data and records of pending issues and of customer complains.
• Group research on customer relations / improvement and satisfaction.
SKILLS:
• I am highly analytical with good planning and Organization skills.
• Fluent in English and the ability to communicate in Yoruba, Hausa and Igbo Languages.
• Ability to adapt easily to changes and learn fast with less supervision.
• Excellent personal and time management.
HOBBIES
Reading, Traveling, Striving for knowledge and meeting people.
REFEREES:
Rev. Gbolahon Olutayo
Goldlink Insurance Co. Ltd
Western house, Lagos
01-8153328
Mrs. J L Kadiri
Fin Bank Plc
Lagos.
08062231815
Mr. Bassey Obot
PHCN H/Q, Apapa
01-5872267
I humbly express my interest in working with your noble and enviable organization. I am confident your company team values and objectives would compliment my own strength and enthusiasms. My education background from a top University in Department of Political science (B.sc Hons) Lagos state University,LASU. Having graduated with second class lower, good communication skills in Enlish , Hausa, Yoruba and understands Igbo/ Bini.
Kindly review my resume and consider my application. I would appreciate the opportunity to join your winning team. I look forward to contributing to your organization development.
Yours faithfully,
Imasuen Joshua U.