Airtel Nigeria is one of the leading Telecom companies in Nigeria. Airtel is recruiting for
JOB TITLE: MANAGER,QMS AUDIT
JOB CODE: 1013
Ensure management of Policy and Process portal (administration & access) ensuring confidentiality and update in order to facilitate Certifications
Provides professional, specialized skills, including, project management and problem analysis and resolution.
Facilitates and coordinates the development of work area (business function) plans for all critical business processes
Expected End Results
1. Management & Certifications
Manage and co-ordinate policies and process under control. Ensure access of portal and communication and cascading of process change to relevant staff
Co-ordinate end to end Quality certification activities like ISO 9000, TL 9000 etc
2. Assist Functions on Audit Skill Enhancement and identification of Gap
Assist business functions in resolving business issues related to work area (business function)
recovery planning and recovery plan development / enhancements
Recommend recovery strategies and options, and assist with the implementation of recovery solutions.
Coordinate Audit Training
2. Governance Model for Exposure Control
Capitalize on business opportunities to refine production processes to mitigate exposure during disruptions of service, and, possibly, improve day-to-day operations
Assessment of potential business impact.
Definition of critical, time-sensitive functions.
Design, development, and documentation of work area (business function) to ensure a better governance model is in place
3. People on process awareness and Audit skills
Coordinate process awareness exercises.
Develop schedules for training / awareness for business partner associates.
Coordinate development of business unit schedules for annual certification & documentation
Maintenance and update, exercises, and independent review and validation
SKILLS AND KNOWLEDGE
Educational Qualifications & Functional / Technical Skills
Bachelor or Masters in Technology
Relevant Experience (Type of experience and minimum number of years)
10 –12 years of experience in Handling QMS and Audit
OTHER REQUIREMENTS (Behavioral etc.)
Planning and coordination
Negotiation and influencing skills
Co-coordinating end to end certification activities for Certification
Implementation of Consequence management system.
DIMENSIONS (METRIC MEASURES)
1. Drive minimum 90% + process compliance for cross functional processes
2. No. of customers handled – All Functions in the Nigerian Territory
Convince Functional Heads on the benefits of adhering to process
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