IT Service Desk Analyst At Schlumberger Limited – Dubai – United Arab Emirates

gblcareersAsia Jobs, oil and gas jobs
Schlumberger is the world’s leading supplier of technology, integrated project management and information solutions to customers working in the oil and gas industry worldwide. Employing approximately 115,000 people representing over 140 nationalities and working in more than 85 countries, Schlumberger provides the industry’s widest range of products and services from exploration through production.

Job description

Overall Purpose or Function of Position:

. Provides first line investigation and diagnosis for incidents
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
• Escalates unresolved incidents/service requests within agreed timescales
• Logs relevant incident/service request details per help desk procedures
• Communicates with client regarding incident progress
• Ensures tickets are up to date at all times until issues are resolved
• Conducts customer/user satisfaction callbacks/surveys
• Completes assigned IT training roadmap
• Mentors junior team members
• Complies with QHSE and IT policies including continuous improvement initiatives
• Liaises with clients, other SLB IT support groups and 3rd party providers when necessary

Primary Duties and Responsibilities Include:

• Ability to work under pressure
• Flexibility and ability to react against changes (Work on shifts basis)
• Proactive and willing to go the extra mile

Education / Experience Required: 

• Bachelor in IT, Computer Science, Communications or equivalent is required.
• 2+ Years’ experience supporting multiple operating systems and office automation applications.

Competencies Required:

• Basic experience in an IT service delivery support role
• Experience working in a large customer-focused environment a plus
• ITIL awareness/certification preferred
• Experience working in Application and Web development a plus
• Microsoft and Cisco certification preferred.

APPLY NOW