Key Responsibilities
Sales process
·  Maintain open lines of communication with major suppliers, key players, agents and A.P.M
   Moller staff within Zimbabwe and overseas.
·  Manage the selling process to external customers, including pricing contract negotiations
·  Undertake projects and tenders as requested
·  Pro-actively search, qualify, develop and engage into new customer relationships
·  Close liaison with customer services and credit controllers to ensure all operational and
   credit control procedures are adhered to context
·  Identify account needs, opportunities and key buying factors for existing customers, and
   formalize those into account plans and strategies
·  Ensure full penetration into and mapping of customers organization
·  Seek to continuously improve customer satisfaction
·  Ensure adequate update of relevant Maersk IT Systems (MARS, INSIGHT, SCV etc) for
   which s/he has responsibility
·  Obtain overall detailed knowledge of commodity market, client’s
·  Monitor outstanding freight and adherence to agreed contractual credit terms (if any)
·  Promote E-Commerce products

Customer Relationships
·  Own the overall customer relationship for existing customers, as well as potential new
   customers
·  Establish strong, multi-level, win/win relationships with new and existing customers
   (including main decision makers and influencers)
·  Effectively handover to Customer Service, Operations, Finance etc for terms and conditions
   agreed with customers in their contracts

Post sales support

• Actively engage Customer Service into the customer relationship to ensure customers know relevant contact points in case of service failures
• Provide service support and claims resolution for extraordinary issues

Competencies and skills required 

• Educational background, within shipping/logistics and/or sales & marketing/economics
• Solid experience with MS Office programmes
• Analytical and financial skills
• Commercial mind set with minimum 2 years of relevant work experience
• In depth yield management knowledge
• Strong knowledge about ML products and services
• Strong knowledge about market, competitor and industry trends
• Strong negotiation skills
• Effective time management

Personal Characteristics

• Strong communication skills
• Results oriented
• Proactive
• Proficiency in both verbal and written English

 
Should you wish to get further details about this position please contact:

Mr. Agnaldo Laice
Email: mozhrdmng

Apply for this job

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