Job # 110309
Job Title Team Leader
Job Family Other
Location Johannesburg, South Africa
Appointment Local Hire
Closing Date 07-Mar-2011
Language Requirements English [Essential]; French [Desired]; Portuguese [Desired]

Background / General description
Organizationally, CTR comprises three departments: (1) Financial Instruments Accounting and Valuation, (2) Loans, and (3) Client Services Departments. The Financial Analysis and Reporting, Accounting Policy, Knowledge Dissemination, and Operational Risks and Controls units also report directly to the Controller. These teams collectively include approximately 400 staff; of which 150 are located in Washington with the remaining 250 located in regional offices the largest being in Chennai, India. In fiscal 2010, the World Bank disbursed, through the Loan Department, approximately $40.3 billion in loans and credits, as well as approximately $ 2.6 billion in grants.

Duties and Accountabilities
. Staff supervision and management of day-to-day business:

• Develop and implement regional center’s strategy for cost effective and efficient operations, according to department’s direction;
• Lead and manage the day-to-day business processes of the Regional Center, including, inter alia, records management, transaction processing and portfolio administration workflows, in accordance with CTRLD policies, procedures, quality and efficiency performance standards established for the unit;
• Establish individual work assignments and workload allocations for staff working at the Regional Center in consultation with the Division Manager;
• In consultation with the Division Manager, support the staff recruitment process and seek to create a professional environment that promotes team work and collaboration. Mentor staff and ensure that they have the skills and capacity to deliver the work program. In delivering on these responsibilities, the Team Leader will work closely with the Human Resources and CTRLD Division Manager;
• Manage staff performance and provide performance and developmental feedback;
• Promote the smooth operation of CTRLD’s global team through the maintenance of appropriate business continuity arrangements.

II. Technical Leadership:

• Provide technical leadership and serve as a first point of contact for regional center staff technical inquiries;
• Escalate issues to the CTRLD leadership team as necessary for a timely resolution;
• Promote staff use of sound professional judgment in the performance of their duties;
• Contribute to established risk management, control and performance measurement activities, and ensure timely follow-up on identified action items;
• Promote and improve efficiency and effectiveness of core business processes, and smooth introduction of business process changes;
• Share unit’s knowledge and keep other team leaders informed of best practices and complex case resolution.

III. Portfolio Management:

• Play a key role in ensuring the quality of portfolio management through implementation of standard procedures and monitoring.

IV. Client Support/ Capacity Building:

• Act as CTRLD representative to regional center’s clients;
• Provide training and other client support services as required, including participation in missions;
• Build internal awareness and greater understanding of disbursement management processes and procedures and the role of CTRLD
Respond to ad hoc requests from clients regarding disbursement management operations.

Selection Criteria
clients, development partners and Bank staff at all levels.
• Ability to deal with rapidly shifting priorities and work demands.
• Commitment to continued professional education and willingness to learn new skills.
• Willingness to seek help from and offer help to others, and to deliver CTRLD’s work program within its service standards.
• Good understanding of information systems and the application of new technology.
• Ability to coach, mentor and develop the capabilities of lower graded staff.
• Minimum Education: MA/MS (Postgraduate degree in Finance, Accounting or Business) or bachelor’s degree with professional certification (CPA, CFA or equivalent)
• Minimum Years of Direct Relevant Experience: 8 (portfolio management, project implementation, and/or contract management).

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