Etisalat Nigeria a leading telecommunications company with presence in 16 countries across Africa, Middle East, and Asia. As we continue to replicate our global reputation for innovation and quality of service in Nigeria, we invite applications for the following positions from the best and brightest:
COMMERCIAL DEPARTMENT
Position: Manager, Churn and Retention Ref: MSR
Reporting to the Director –Marketing Segment & Strategy,
Our Ideal Candidate:
    Organize customer engagement/retention programmes to enhance brand loyalty and customer longevity
    Plans and manages human and material resources of unit to optimize performance, sustain morale and enhance productivity
    Builds and maintains a customer’s needs at specific promotions to create and sustain opportunities for building lasting relationships with customers
    Proactively undertakes customer data mining to ensure effectiveness of CRM strategies and deployment of promotions to sustain brand affinity
    Proactively champions enhancement of decision support systems such as TABS in order to obtain complete, accurate and timely customers’ data
    Performs any other duties as may be assigned by the Head, Churn and Retention
Our Ideal Candidate should possess:
•    A first degree in a relevant discipline
•    Industry Certification(s) and or Post-graduate /professional qualification(s) in a related field(an added advantage)
•    Expert knowledge of competitive environment ,consumer trends and trade practices in the industry
•    Five (5) to nine (9) years relevant work experience, with at least three(3) years in a supervisory role

•    Interested candidates are expected to :
•    Be highly focused and success driven
•    Be strategic and analytical thinkers
•    Possess excellent communication skills(oral and written)
•    Possess high levels of integrity and self regulation

TO APPLY:
•    Prepare your most recent curriculum vitae as a Microsoft Word document and save in your full name
•    Quote reference code of your desired position as subject and send your CV to the following email  address within two(2) weeks of this publication      
All applications will be treated in confidence and only short-listed candidates will be contacted.

Etisalat Nigeria a leading telecommunications company with presence in 16 countries across Africa, Middle East, and Asia. As we continue to replicate our global reputation for innovation and quality of service in Nigeria, we invite applications for the following positions from the best and brightest:
COMMERCIAL DEPARTMENT
Position: Head, Churn & Retention, Ref: HCR
Reporting to the Director –Marketing Segment & Strategy,
Our Ideal Candidate:
    Leverages appropriate channels Customer care, retail outlets, Corporate Sales and company website to drive execution of churn and retention strategies
    Provides leadership and guidance to team members and manages subordinates’ performance towards achievement of overall team objectives.
    Monitors and controls budgetary needs of unit
    Leads team in developing effective customer retention strategies, identifying customer profitability and employing churn modeling techniques to define propensity to churn
    Develops business’ churn and retention KPls
    Performs any other duties assigned by the Director, Marketing Segments and Strategy

Our Ideal Candidate should possess:
•    A first degree in a relevant discipline
•    Industry Certification(s) and or Post-graduate /professional qualification(s) in a related field(an added advantage)
•    Expert knowledge of competitive environment ,consumer trends and trade practices in the industry
•    Eight (8) to twelve (12) years relevant work experience, with at least three(3) years procurement experience in a managerial role
•    Interested candidates are expected to :
•    Be highly focused and success driven
•    Be strategic and analytical thinkers
•    Possess excellent communication skills(oral and written)
•    Possess high levels of integrity and self regulation

TO APPLY:
•    Prepare your most recent curriculum vitae as a Microsoft Word document and save in your full name
•    Quote reference code of your desired position as subject and send your CV to the following email  address within two(2) weeks of this publication      
All applications will be treated in confidence and only short-listed candidates will be contacted.

Etisalat Nigeria a leading telecommunications company with presence in 16 countries across Africa, Middle East, and Asia. As we continue to replicate our global reputation for innovation and quality of service in Nigeria, we invite applications for the following positions from the best and brightest:
COMMERCIAL DEPARTMENT
Position: Head, High Value Segment Ref: HVS
Reporting to the Director –Marketing Segment & Strategy,
Our Ideal Candidate:
    Ensures maximum of market penetration, growth and profitability through effective implementation of high-value segment strategies
    Liaises with the Brands and Communication function to define effective channels for communicating defined/approved initiatives aimed at creating awareness in the high-value market
    Provides leadership and guidelines to team members and managers subordinates performance towards the achievement of overall team objectives
    Ensures periodic review and update of Etisalat Nigeria’s high-value segment demographic profiles
    Proposes market research areas aimed at acquiring intelligence on the preferences and behavioural patterns of the country’s high-end market
    Proposes new product initiatives as well as options for convergence aimed at penetrating the high-value market segment
    Overseas and makes recommendations on the design of a customer lifecycle extension plan for Etisalat Nigeria’s high –value market segment
    Provides input in and ,makes recommendations on the development of viable market penetration and market share acquisition frameworks for Etisalat Nigeria’s high-value market segment
    Ensures synergy across functional areas through effective management of inter-functional relations and activities
•    Prepares /compiles agreed periodic  activity and performance reports for the attention of the Director , Marketing Segments and Strategy
•    Performs any other duties assigned by the Director, Marketing Segments and Strategy.
Our Ideal Candidate should possess:
•    A first degree in a relevant discipline
•    Post-graduate /professional qualification(s) in a related field(an added advantage)
•    Expert knowledge of competitive environment ,consumer trends and trade practices in the industry
•    Eight (8) to twelve (12) years relevant work experience, with at least three(3) years procurement experience in a managerial role within the telecommunications industry
Interested candidates are expected to :
•    Be highly focused and success driven
•    Be strategic and analytical thinkers
•    Possess excellent communication skills(oral and written)
•    Possess high levels of integrity and self regulation

TO APPLY:
•    Prepare your most recent curriculum vitae as a Microsoft Word document and save in your full name
•    Quote reference code of your desired position as subject and send your CV to the following email  address within two(2) weeks of this publication      
All applications will be treated in confidence and only short-listed candidates will be contacted.

 Etisalat one of the  leading telecommunications company with presence in 16 countries across Africa, Middle East, and Asia. As we continue to replicate our global reputation for innovation and quality of service in Nigeria, we invite applications for the following positions from the best and brightest:

MANAGER, SITE BUILDING & MAINTENANCE REF: MSBM
Reporting to the Head –Technical Procurement.
Our Ideal Candidate:
    Facilitates the procurement ,tendering and contracting processes for all goods and services required for site building and maintenance in line with Etisalat Nigeria’s procurement policies
    Provides input in the update of procurement policies, processes and tenders for site building and maintenance in line with global best practices
    Assists in continuous review of procurement activities with respect to the site building and maintenance, makes recommendations for improvement and implements approved initiatives to ensure enhanced performance of the team
    Establishes and maintains relationships with key internal and external stakeholders (including suppliers, vendors, and contractors)
    Liaises with Engineering function in fulfilling procurement requirements
    Sources and investigates competent suppliers for inclusion in the approved vendor list
    Conducts market seach as required in connection with availability and price of goods and services required for site building and maintenance.
    Reviews proposals and tenders from relevant vendors ,and participates in vendor evaluation, selection and negotiation of contracts terms and prices with suppliers, vendors and contractors
    Conducts periodic benchmark analyses on vendors/suppliers and obtainable prices, and makes relevant recommendations to the Head, Technically Procurement
    Prepares /compiles agreed periodic  activity and performance reports for the attention of the Head, Technical Procurement
    Performs any other duties assigned by the Head , Technical Procurement

Our Ideal Candidate should possess:
•    A first degree in a relevant discipline
•    Post-graduate /professional qualification(s) in a related field(an added advantage)
•    Five(5) to nine (9) years relevant work experience, with at least three(3) years procurement experience in a supervisory role
Interested candidates are expected to :
•    Be highly focused and success driven
•    Be strategic and analytical thinkers
•    Possess excellent communication skills(oral and written)
•    Possess high levels of integrity and self regulation

TO APPLY:
•    Prepare your most recent curriculum vitae as a Microsoft Word document and save in your full name
•    Quote reference code of your desired position as subject and send your CV to the following email  address within two(2) weeks of this publication       
All applications will be treated in confidence and only short-listed candidates will be contacted.

We are a leading telecommunications company with presence in 16 countries across Africa, Middle East, and Asia. As we continue to replicate our global reputation for innovation and quality of service in Nigeria, we invite applications for the following positions from the best and brightest:
PROCUREMENT DEPARTMENT
Position: Head, Technical Procurement Ref: HTPR
Reporting to the director-Procurement
Our Ideal Candidate:
•    Coordinates the procurement, tendering and contracting processes for all goods and services required by the Engineering and Information Technology functions.
•    Ensures compliance with defined procurement policies and quidelines in all procurement activities
•    Provides relevant input in the articulation and implementation of the procurement strategy for Etisalat Nigeria
•    Idenfifies resources, personnel; and funding required to achieve the unit’s strategy
•    Establishes and maintains relationships with key internal and external stakeholders(including suppliers, vendors and contractors)
•    Coordinates vendor listing and delisting for goods and services required by the Engineering and Information Technology functions
•    Liaises with relevant unit heads to identify and receive procurement/purchase requirements
•    Ensures the conduct of on-going market surveys to identify various sources of supply and obtain competitive prices for all categories of goods and services to be purchased
•    Provides input in the development of effective procurement tracking systems to ensure prompt processing of procurement requisitions from the Engineering and Information Technology functions
•    Ensures cost efficient processing of the procurement needs of user departments in compliance with procurement policies and procedures
•    Participates in the evaluation of vendor performance and implementation of remedial actions to ensure vendor performance
•    Provides leadership and guidance to team members and manage sub-ordinates performance towards the achievement of overall team objectives
•    Prepares /compiles agreed periodic  activity and performance reports for the attention of the Director Procurement
Our Ideal Candidate should possess:
•    A first degree in a relevant discipline
•    Post-graduate /professional qualification(s) in a related field(an added advantage)
•    Eight (8) to twelve (12) years relevant work experience, with at least three(3) years procurement experience in a managerial role within the telecommunications industry
Interested candidates are expected to :
•    Be highly focused and success driven
•    Be strategic and analytical thinkers
•    Possess excellent communication skills(oral and written)
•    Possess high levels of integrity and self regulation

TO APPLY:
•    Prepare your most recent curriculum vitae as a Microsoft Word document and save in your full name
•    Quote reference code of your desired position as subject and send your CV to the following email  address within two(2) weeks of this publication 
All applications will be treated in confidence and only short-listed candidates will be contacted.

Etisalat Nigeria is currently recruiting for the underlisted job vacancies
Etisalat is currently recruiting for Manager, Customer Relation Management & Provisioning (Info Tech Dept – Lagos). Reports to: Head, Business Support/Operational Support Systems.

Summary Job Responsibility:

Manages and oversees the analysis, build, design, implementation and acceptance of new products configuration in the CRM module.

Oversees implementation, integration and upgrade of existing/new solutions in the Customer Relationship Management module (CRM) enterprise-wide

Oversees planning for the order handling process for SIM cards, recharge vouchers and ll other fulfillment for EMTS.

Oversees the technical scoping, capacity planning, hardware sizing and system functional requirement availability for the BSS systems.

Ensures timely delivery of all fulfillment projects.

Prepares RFPs & RFQs and audit statement of compliance and functional requirements for enterprise requirements in customer care and billing.

Requirements:

A Bachelor’s degree in a numerate or technology field of study (Engineering, Computer Science, Computer Engineering, Mathematics, Business Management, Accounting , Physics, Statistics, etc).

Relevant certification in a core IT Technology such as IPs, Operating Systems, Software Development, Service Oriented Architecture or DBA is required.

Post Graduate degree is desirable.

6 – 8 years post NYSC experience with at least three(3) years in a

Supervisory/Specialist role with Provisioning, Mediation/Activation Systems for GSM, UMTS, and CDMA is mandatory.

Professional Training in eTOM, ITIL, Project Management, Service Provisioning in Telecom will be an added advantage.

Method of Application:

Qualified and interested candidates should kindly forward detailed resume to: [email protected] as soon as possible. Subject of mail, should be position applying for.

Etisalat, is a Nigerian company duly incorporated under the laws of Nigeria in partnership with Mubadala Development Company and Etisalat of the United Arab Emirates. Incorporated in Nigeria as a private company, it acquired the Unified Access License from the Federal Government in January 2007.

Etisalat is currently recruiting for Manager, Roaming Services – (Engineering Department – Lagos). Reports to: Head, Carrier Relations.

Summary Job Responsibility:

Identifies probable roaming partners, and negotiate roaming agreements with these partners, ensuring that the agreements are eventually implemented.

Negotiate all nonstandard requirements for the agreement in liaison with Finance and Revenue Assurance as appropriate.

Manages relationship with interconnect partners and ensures accurate capturing of Call Detail Records (CDR) and settlement of interconnect bills.

Requirements:

Bachelor’s degree or equivalent in a relevant discipline.

Post Graduate degree/professional certification in a related field will be an added advantage.

MA/MBA/M.Sc, desirable.

6 – 8 years post NYSC experience with at least three(3) years in a Supervisory/Specialist role

Method of Application:

Qualified and interested candidates should kindly forward detailed resume to: [email protected] as soon as possible. Subject of mail, should be position applying for.

Etisalat, is a Nigerian company duly incorporated under the laws of Nigeria in partnership with Mubadala Development Company and Etisalat of the United Arab Emirates. Incorporated in Nigeria as a private company, it acquired the Unified Access License from the Federal Government in January 2007.

Etisalat is currently recruiting for Senior Engineer, Packet Core Planning – Lagos & Abuja. Reports to: Manager, Packet Core Planning.

Summary Job Responsibility:

Assists in the design, planning and optimization of packet switching components of EMTS core network, systems and platforms.

Provides inputs in translating EMTS business plan and subscriber growth assumptions into requirements for the core network packet switching system.

Reviews the unit/team’s activities and make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.

Assists in the timely provisioning of pacet switching network capacity for all the GSM elements, features, protocols, etc.

Designs, plans and dimension packet switching network elements to ensure optimal use and deployment of resources.

Provides useful inputs in defining the locations for packet switches and other network elements.

Coordinates the unit’s activities and ensure compliance with the organization’s operating policies, controls and procedures.

Performs any other duties as assigned by the Manager, Packet Core Planning.

Requirements:

Bachelor’s degree or equivalent in a relevant discipline.

Postgraduate/professional qualification in a related field will be an added advantage.

Five (5) years work experience, with at least three (3) years in an Analyst/Engineer role.

Method of Application:

Qualified and interested candidates should kindly forward detailed resume to: [email protected] as soon as possible. Subject of mail, should be position applying for.

Etisalat, is a Nigerian company duly incorporated under the laws of Nigeria in partnership with Mubadala Development Company and Etisalat of the United Arab Emirates. Incorporated in Nigeria as a private company, it acquired the Unified Access License from the Federal Government in January 2007.

Etisalat is currently recruiting for Senior Engineer, Packet Core Planning – Lagos & Abuja. Reports to: Manager, Packet Core Planning.

Summary Job Responsibility:

Assists in the design, planning and optimization of packet switching components of EMTS core network, systems and platforms.

Provides inputs in translating EMTS business plan and subscriber growth assumptions into requirements for the core network packet switching system.

Reviews the unit/team’s activities and make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.

Assists in the timely provisioning of pacet switching network capacity for all the GSM elements, features, protocols, etc.

Designs, plans and dimension packet switching network elements to ensure optimal use and deployment of resources.

Provides useful inputs in defining the locations for packet switches and other network elements.

Coordinates the unit’s activities and ensure compliance with the organization’s operating policies, controls and procedures.

Performs any other duties as assigned by the Manager, Packet Core Planning.

Requirements:

Bachelor’s degree or equivalent in a relevant discipline.

Postgraduate/professional qualification in a related field will be an added advantage.

Five (5) years work experience, with at least three (3) years in an Analyst/Engineer role.

Method of Application:

Qualified and interested candidates should kindly forward detailed resume to: [email protected] as soon as possible. Subject of mail, should be position applying for.

Etisalat, is a Nigerian company duly incorporated under the laws of Nigeria in partnership with Mubadala Development Company and Etisalat of the United Arab Emirates. Incorporated in Nigeria as a private company, it acquired the Unified Access License from the Federal Government in January 2007.

Etisalat is currently recruiting for Engineer, VAS Planning – Lagos. Reports to: Manager, VAS Planning.

Summary Job Responsibility:

Contributes to the planning and optimization of EMTS core network systems and platforms to support Value Added Services and ensure compatibility and integration with EMTS existing infrastructure.

Analyze statistical report for proper optimization of Value Added Service platform.

Reviews Business Requirement Document (BRD) and ensures vendor implement according to commercial requirements

Monitor VAS license usage capacity to ensure proper expansion plan is put in place.

Performs any other duties as assigned by Manager, VAS.

Requirements:

Bachelor’s degree in Civil/Structural Engineering or related discipline.

Two (2) – three (3) years post NYSC relevant experience, with at least one (1) in a Telecom industry.

Method of Application:

Qualified and interested candidates should kindly forward detailed resume to: [email protected] as soon as possible. Subject of mail, should be position applying for.

Etisalat, is a Nigerian company duly incorporated under the laws of Nigeria in partnership with Mubadala Development Company and Etisalat of the United Arab Emirates. Incorporated in Nigeria as a private company, it acquired the Unified Access License from the Federal Government in January 2007.

Job Vacancies at Etisalat, Nigeria

Etisalat is currently recruiting for Manager, RF Planning & Optimization – (North Region/Work Based Area: Kano – Network Development Department). Reports to: Head, RFP & Optimization

Summary Job Responsibility:

Oversees planning, prioritization and assignment of targets and tasks to entire Radio Network Development section.

Reviews allocation/utilization of resources and section performance.

Oversees all activities related to the coverage prediction for planned radio base stations ensuring conformance to standards, procedures and guidelines.

Oversees the assessment of available capacity, current utilization of capacity and additional requirements to meet new/increased traffic needs with respect to Radio Network.

Requirements:

Bachelor’s degree in Electrical/Electronic engineering or related field.

Relevant certification

Post Graduate degree, MA/MBA/M.Sc, desirable.

6 – 8 years post NYSC experience in Radio Network Development, design, planning and optimization for large-scale commercial operations; deployment, planning, field trial planning and execution.

Extensive experience with wireless technologies.

Method of Application:

Qualified and interested candidates should kindly forward detailed resume to: [email protected] as soon as possible. Subject of mail, should be position applying for.