Role Summary/Purpose Manage complex customer area through leadership and development of team (field engineers, installation field engineers, installation specialists, project managers, clinical apps specialists..). Create an environment to achieve ultimate customer loyalty. The LCT Operations Director will be accountable for the Services P&L, the Customer projects execution and the operational financial targets in the LCT.
Essential Responsibilities Responsible for all GE Healthcare Services and customer projects activities- both direct and via Channel partners for all Healthcare businesses including Diagnostic Imaging, Ultrasound , Life Care Solutions- Clinical Devices.
Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development.
Drives Services P&L for the LCT to deliver profitable growth and enable business growth aligned with regional strategy.
Owns services operational processes: Corrective jobs, PM completion, recalls, Installations. Leads and cultivates a culture of GE Values and integrity.
Develops strong customer relationships and serves as the interface for the customer from Order through life cycle of the products for projects and service related activities.
Proactively identifies customer needs and develops and implements customer specific solutions.
Manages an Operations team including, but not restricted to, Field Engineers, Services Leaders, Installation specialists, Clinical apps specialists and other functions, driving service delivery and customer projects execution excellence which continuously surpasses customer expectations and deliver productivity.
Leverages internal relationships to enhance business performance and customer experiences. Promotes a safe working environment and ensures compliance with applicable EHS policies and procedures.
Drives change initiatives as required to improve efficiencies and execute on business commitments.
Qualifications/Requirements Master’s degree (Engineering) with at least 5-8 years of leadership experience in a technical environment. OR
5- 8 years experince field sales or field service or OTR experience
Proven experience leading a team, managing customer relationships and/or managing a P&L or comparable business unit.
Ability to develop and execute multiple priorities and approaches to meet objectives
Proven leadership and ability to orchestrate resources and motivate teams
Experience in managing a large P&L/ business unit within large matrix organization
Proven ability to influence and drive change through exceptional written and verbal communication skills
Understanding of customer/marketplace and drivers that influence customer behavior
Previous direct report management/leadership experience
Ability to resolve complex issues within functional area and/or area of expertise
Ability to develop and execute multiple priorities and approaches to meet objectives
Direct customer relationship experience
Proven ability to effectively communicate across a distributed workforce
Desired Characteristics Exceptional interpersonal skills
Strong inclusive leader that builds a connection to the workforce through personal involvement and trust
business acumen
Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals
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