Xnet Security Technologies Limited Recruits Customer Services Representative
Xnet Security Technologies Limited – We are an innovative & dynamic company that evolved from a team of dedicated professionals based in Europe and Nigeria. Established since 2003, we are currently Nigeria’s largest vehicle tracking company, with over 50 fully qualified installation and recovery engineers nationwide.
Customer Services Representative at Xnet Security Technologies Limited
Job Detail
Location: Abuja
Job Reference: CSR/205
Location: Abuja
Job Summary
Acting as a liaison between customers and the company, the customer service personnel shall assist with complaints, orders, errors, account questions, billing, cancellations, and other queries.
He/she will also be involved in the sales of highly intelligent vehicle tracking products and solutions and shall coordinate all sales, records and associated matter in the region.
Primary Responsibilities
Resolve customer complaints via phone, email, mail, or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Assist with placement of orders, refunds, or exchanges
Advise on company information
Place or cancel orders
Answer questions about warranties or terms of sale
Act as the company gatekeeper
Suggest solutions when a product malfunctions
Inform customer of deals and promotions
Sell products and services
Utilize computer technology to handle high call volumes
Work with customer service manager to ensure proper customer service is being delivered
Close out or open call records
Compile reports on overall customer satisfaction.
Log all queries properly and escalate possible complaints to the concerned teams using effective tools
Take all possible measures to timely resolve customer’s query and process them in accordance with our established procedures and policies
Job Requirements
Required Experience: 1-3 year(s)
Desired Courses: Not Specified
Qualifications/Experience
¦A Bachelor’s degree/HND in Marketing, Humanities or any other related Social Science field
¦Ability to manage time and stress and time manage
¦Technical Support Expertise to handle customer complaints which requires prior computer handling skills
¦Interested candidates must also possess sales experienced with IT knowledge to sell our highly intelligent assets tracking products and services
¦Excellent communication, presentation & negotiation skills
¦Multi-task, maintain a high standard of service and quality
¦A minimum of 2 years work experience in a similar position
¦Must be based in Abuja
¦Experience in Logistics & Transportation Industry will be an added advantage
Application Closing Date
17th March, 2015
How to Apply
Interested and qualified candidates should forward their applications and CV’s using the role (Job Title) as the subject of the mail. to [email protected]
Note:
All applications MUST be accompanied by a cover letter (attached or pasted on the main body of the e-mail).
Candidates are also advised to save their CV’s in their own real names
Failure to adhere to this will lead to automatic disqualification.
Only shortlisted candidates will be invited for interview.
