Gblcareers

Workforce Management Centre – Our client in the bank industry, requires the services of:
Call Centre Consultant (CCC)
Location: Lagos
Job Description
To work in a telephone call center or multimedia contact center, handling a variety of functions, including customer service, technical support, telesales and customer contact.
Responsibilities
Handling incoming telephone calls and dealing with customers via text message, e-mail, web chat or instant messaging.
Take customers’ orders, provide a quotation, arrange a service call or resolve a technical query by telephone.
Make courtesy calls to check customers’ details or ask if they were satisfied with the service they received. CCC may also call customers who have recently purchased a product to offer them information on other products of interest.
Job Requirements
Qualifications and Requirements
Call center agents must have good interpersonal skills to understand customers’ inquiries or complaints and deal effectively with people who may be worried, frustrated or angry.
They must be fast learners in order to acquire the product knowledge to enable them correctly answer customers’ questions.
They must also have good knowledge of telephone and computer systems so they can use call center systems efficiently.
Qualifications
First Degree or its equivalent from any recognized University (B.Sc/HND) in any discipline.
Minimum is second Class Lower Division/ Lower Credit.
Minimum of 0-3 years relevant work experience in customer service/call centre related roles.
Age: Maximum of 34 years.
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