Support Manager at NRC Nigeria

Support Manager at NRC Nigeria
: NRC: Closing date06 Feb 2019
NRC is looking for a Support Manager for our Area Office based in Maiduguri – North Eastern Nigeria. The purpose of the Support Manager position is to coordinate the support functions at an Area Office and off-load the Area Manager on support functions.
NRC initiated country operations in Nigeria in June 2015, in order to respond to the critical and increasing needs in the country. NRC currently has a full team based in Maiduguri and a coordination office in Abuja. NRC is currently providing services across various sectors namely; Shelter and Non-Food Items (NFI); Water, Sanitation and Hygiene Promotion (WaSH); Livelihoods and Food Security; Information, Counselling and Legal Assistance (ICLA) and Education in order to address identified humanitarian needs.
Supervision of: Support Staff at Area Level
Duty station: North East Nigeria
Travel: 40%
Duration and type of contract: 12 months (with possibility of extension)
The Support Manager reports to the Area Manager.
Job description
The following is a brief description of the role.
Generic responsibilities
  1. Daily management of support Department Area Office, including line management of support staff – Finance, HR & Admin and Logistics
  2. Member of the Area Management Group
  3. Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements
  4. Provide input on operational support to the Area Plan of Action, and to coordinate and align operational support with programme plans at area level
  5. Responsible for ensuring quality support to project implementation
  6. Facilitate Area Support Budget, area level budgets, including support cost
  7. Responsible for developing regular reports on Area level to Country Office and AM
  8. Responsible for implementation of technical SOPs, guidelines and tools in Area (HR, Logistic/ICT and Finance)
  9. Facilitate trainings for programme staff on finance, logistics and HR procedures
  10. Responsible for technical capacity building of support staff (HR, Logistic/ICT and Finance)
Specific responsibilities
These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.
· Supporting Field Coordinators in establishing administrative routines at field level
· Responsible for coordinating support functions to programme, including between Area Office and Field Offices
· Responsible for capacity building of Support Department staff.
· Responsible for developing and monitoring support budgets
Critical interfaces
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:
· Technical managers at Country office
· Field coordinators
· Program Development Managers
Scale and scope of position
Staff: HR/Admin Coordinator, Finance Coordinator, Logistics Coordinator.
Staff reporting directly to the position is HR coordinator, Logistics Coordinator and Finance Coordinator
Budgets: N/A
The position is responsible for planning and monitoring Z-budgets within own level of authorization
Information: Position is responsible for Agresso, Webcruiter and Office 365 at Area Level
1. Competencies
Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:
  1. Professional competencies
These are skills, knowledge and experience that are important for effective performance.
Generic professional competencies:
· Experience from similar positions in a humanitarian/recovery context
· Previous experience from working in complex and volatile contexts
· Documented results related to the position’s responsibilities
· Knowledge about own leadership skills/profile
· Fluency in English, both written and verbal.
Context/ Specific skills, knowledge and experience:
· Knowledge and experience from working in the BAY states · Fluency in one local language relevant to the context (Hausa, Kanuri or similar)
  1. Behavioral competencies These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:
· Empowering and building trust
· Managing resources to optimize results
· Managing performance and development
· Analyzing
· Handling insecure environments
Education field
· Administration / Organisation / Management
Education level
· College / University, Bachelor’s degree / Master’s degree in relevant field to position
· English and Hausa
We offer
· Commencement: March 2019.
· Duration: 12 months.
· Salary/benefits: According to NRC’s general directions. Grade Level 8 Step 1.
· Duty station: Maiduguri, with 40% frequent travels. Travel outside Maiduguri is dependent on changing security conditions, especially for certain roads in the area.
· Approved health certificate will be requested before contract start.
· Application procedures and CV registration: Please note that you are required to enter the geographical location for all your previous positions while registering your CV. There is no specific field
Performance Management
The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:
• The Job Description
• The Work and Development Plan
• trial Period Performance Review Template
• term Performance Review Template
• The NRC Competency Framework
How to Apply
Interested applicants should submit application before deadline of February 6th, 2019 at this link
Maiduguri – Borno State
Norwegian Refugee Council
Career category
Years of experience
3-4 years