SENIOR CARGO ASSISTANT – 190000S9
Closing Date: 18-Jul-2019
– Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including build instruction, maximization of available space, load control, safety and ad hoc flight instruction – Monitor import cargo receipt and breakdown; resolving any related issues – Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policies – Update flight handling reports including identification and monitoring of irregularities and discrepancies – Dispatch post flight information to the correct departments in a timely manner. – Receive and process cargo telephone reservations in a prompt, accurate and efficient manner – Handles Customer requests for ad hoc quotes, in coordination with Pricing and Capacity Control departments, allotment monitoring – Handles special product shipments (eg pharmaceuticals, horses, car, AVI, DOC…) – Resolve customer queries, complaints and claims, including those escalated by Cargo Agents – Optimize cargo loads on passengers flights and freighter allotment – Complete administrative duties as directed by the Cargo Supervisor/Officer, including data entry, statistics and reports – Provide support, guidance and coaching to Cargo Agents – Provide operational support and cover operational duties as directed by the Cargo Supervisor/Officer e.g. freighter – Controls ULD stock
QUALIFICATIONS & EXPERIENCE
– Educated to GCE ‘O’Level standard or equivalent. – Proven experience in Cargo Reservations and in Cargo Operational Aspects. – Excellent written and oral communication skills in English. – Valid driving licence. – PC based skills including Microsoft Word/ Excel/ E-mail & Powerpoint. – A good appreciation of the concept of customer service – Knowledge of Dangerous Goods regulations – Knowledge of Weight & Balance procedures Information Applicants must have the legal right to live and work in South Africa. The Company will not provide assistance with obtaining work permits.
SALARY & BENEFITS
We offer our employee’s competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.