Territory Manager/Rural Sales Officer (Various Locations) at Zain Nigeria
September 13, 2010 | Posted by admin
Categories: telecom company jobs, zain jobs, zain nigeria jobs | 
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Team Member : Fraud Management at Zain Nigeria(Top Urgent)
June 6, 2010 | Posted by admin
Basic Purpose:
Detect and Prevent Subscriber and network Fraud using the FMS and other data sources.
Conducting Fraud Investigations and estimating potential losses
Monitoring subscriber’s usage fraud and updating profiles based on usage.
New Product Review and product assessment
Ensure compliance of the new Near Real Time Roaming Data Exchange(NRTRDE)
Ad hoc reviews and duties as may be required by the Team leader.
Main Duties & Responsibilities:
Prepare fraud investigation/incident reports with recommendations for management.
Managing and updating information on the fraud database
Preparing and organizing Fraud Awareness /education sessions- E-mail, Presentations and Interactions.
Providing other teams with information when required .i.e. credit control, internal audit
To ensure NRTRDE implementation is effective and efficient and responsibilities are maintained within the agreed timeline/ Monitor all Tap In Roamers
Conducting interviews, investigations(including CDR analysis) and process audits
Preparing processes & procedures for fraud management
Reviewing of other unit’s processes & procedures and identifying control lapses which may lead to fraud.
Reviewing Roaming/Postpaid & prepaid High Usage Reports (HUR)
Establishing and escalating high/unusual or irregular patterns of usage that is typical to fraud/abuse for all subscribers.
Carry out reviews on usage data ,sources of credit, to detect anomalies or suspicious activities that can lead to fraud
Carrying out regular fraud checks on activation, migrations & deactivated subscribers.
Reviewing the FMS Thresholds and Events on the Network when required.
Reviewing New Products specifications for fraud indicators prior to launch of the product.
Conducting usage checks on Desk phones, test lines, Float phones for indications of Fraud/abuse.
Detect fraudulent customers who have not given ALL the details. Also detects dealer fraud where fictitious customers are activated
Review of Commission payment greater than revenue/Returned cheques
Review of backend entry /adjustments into SOG/ Minsat /HLR
Adopt the use of I2 software for carrying out investigations and presentation of fraudulent subscriber pattern analysis.
Provision of call detail records and other subscriber information to Law Enforcement Agents via Regulatory Unit.
Provision of call details records to internal stakeholders i.e. internal audit, security and logistics
Competencies & Qualifications:
University or relevant Degree
4 – 6 years experience in the Telecommunications industry
At least 3 years experience in Fraud Management
Note: you will be required to attach the following:
1. Resume/CV
Apply now
Categories: zain nigeria jobs | No Comments
Categories: zain jobs, zain nigeria jobs | No Comments
Zain Nigeria Jobs and Careers:Manager: Business to Business( Hot Job)
May 29, 2010 | Posted by admin
Zain Nigeria, one of the nations leading telecommunications operator recruits for Manager: Business to Business
Basic Purpose:
The incumbent will be responsible for driving strong business performance through;
•Building and sustaining corporate level relationships,
•Ensuring all accounts are managed profitably,
•Providing strategic guidance for team members
•Increasing Zain’s strategic value for Business to Business
Main Duties & Responsibilities:
•Develop the division’s overall sales strategy and drive execution through rigorous reviews and disciplined application.
•Effectively lead the team to ensure coordinated, efficient, account management, and accountability for achieving business results.
•Actively engage all internal stakeholders to ensure required Quality of Service is maintained and adherence to all SLAs.
•Conduct periodic customer satisfaction surveys to ensure customer satisfaction and a resultant increase in revenues for Zain.
•Actively seeks breakthrough and new opportunities by shaping demand, leading client discussions, and offering insightful approaches to solving client business challenges.
Competencies & Qualifications:
•A good Bachelor’s degree.
•An MBA will be an advantage.
•Minimum of 8 years sales experience, with at least 5 spent leading a sales team.
•Thorough understanding of IT and telecoms infrastructure and applications.
•Proven ability to build relationships and effectively sell to senior executives.
•Strong prospecting, presentation, oral and written interpersonal ability
•Strong employee management and team leadership skills.
•A strong background in developing new sales opportunities within a “green” field territory as well as maintaining longer term account management.
Note: you will be required to attach the following:
1. Resume/CV
Application Deadline 3rd June 2010
Apply now!
Categories: Graduate Jobs in Nigeria, zain jobs, zain nigeria jobs | No Comments
Zain Nigeria Jobs and Careers: Key Account Manager: Business to Business (x 2)
May 29, 2010 | Posted by admin
Basic Purpose:
The incumbent will be responsible for rolling out Business to Business solutions to clients by;
•Building a database of prospective clients
•Establishing contacts with relevant client representatives
•Identifying, and delivering new solution opportunities that result in substantial growth in Zain’s share and revenues of Enterprise Solutions subsector
Main Duties & Responsibilities:
•Understanding of the client’s industry and business needs and ability to deliver cutting edge bespoke solutions
•Development and execution of a detailed Sales Plan highlighting transactional and strategic initiatives
•Drive to meet and exceed set targets
•Conduct periodic customer satisfaction surveys to ensure customer satisfaction
•Constantly liaising with internal stakeholders to ensure quality of service and adherence to set SLAs utilizing feedback from clients
Competencies & Qualifications:
•University or relevant Degree
•Experience in Enterprise Solutions Sales
•4 – 6 years account management experience
•Must possess deep knowledge of Telecommunications industry and services available
•Must keep abreast of trends and lead discussions with clients on strategic directions
•Must possess excellent negotiations skills and must be result oriented
•Strong prospecting, presentation, communication and writing skills.
Note: you will be required to attach the following:
1. Resume/CV
Application Deadline 3rd June 2010
Apply now!
Categories: zain jobs, zain nigeria jobs | No Comments
Zain Nigerian Vacancy: Regional Sales Manager (Vavious Locations)
May 29, 2010 | Posted by admin
Zain Nigeria, one of the leading telecom operators in the country recruits for Regional Sales Manager
Main Purpose:
•To manage the Sales and distribution of products and services in the region
•Ensure the overall delivery of the Regional Revenue and Activation Targets.
•Achieve a sustainable retail footprint (75%) within the region to ensure effective product distribution and availability
•Increase Zain Market Share in the region
Main Duties & Responsibilities:
•Formulate inputs to the development of sales strategies, plans and programs.
•Ensure Continuous Achievement of
- Retail Partner targets
- Overall regional targets
•Identify and deliver high ARPU Potentials in the Region (State Governments, Legislatures, Blue Chip Companies)
•Implement the sales programs in the region to ensure that national sales targets are met.
•Participate and contribute to the development of new products and services.
•Maintain mutual performance enhancing relationships with Retail Partners /POS.
•Provide leadership to team members and Retail Partners
•Deliver an environment that supports people development and rewards innovation.
•Sales activity to cover a span of 6 states
Must be willing to work in any region.
Competencies & Qualifications:
•Sales experience in Telecommunication or FCMG
Apply now!
Categories: zain jobs, zain nigeria jobs | No Comments
Zain Nigeria Jobs and Careers: Team Lead: Performance & Demand Management
May 17, 2010 | Posted by admin
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| Note: you will be required to attach the following: 1. Resume/CV Apply now |
Categories: zain jobs, zain nigeria jobs | No Comments
Zain Nigeria Jobs: Team Member: Billing & Payment
May 4, 2010 | Posted by admin
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Basic Purpose:
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Qualification & Competencies:
more jobs here
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| Note: you will be required to attach the following: 1. Resume/CV |
Apply
Categories: zain jobs, zain nigeria jobs | No Comments
Manager, Consumer Segment at Zain Nigeria(Top Urgent)
May 4, 2010 | Posted by admin
Basic Purpose:
* Maximize customer value through the design of new P&S, pricing, marcom, promotions & targeted campaigns for the Consumer segment.
Main Duties & Responsibilities:
Key responsibilities:
Design Marketing plan in terms of campaigns and P&S for the Consumer segment (High Value and Mass Market groups)
Support and PMO campaign and P&S implementation (conducted by P&S) assisting the implementation process with content related information and ensuring implementation follows designed concept
Collect cross-functional business requirements and feedback for new developments
Develop full ownership of the Consumer segment through a comprehensive understanding of the Consumer segment, leveraging support of the Business Intelligence Unit when necessary
Maintain and update Consumer segmentation (High Value and Mass Market) – reassess as necessary
Perform idea challenge/ screening/ filtering and validation of potential initiatives suggested by the Consumer segment teams before final delivery and approval by marketing director
Manage the deployment of VBM practice contributing for the optimization of the customer experience in terms of campaigns and customer touch points – included cross- and up-sell activities, acquisition promotions and save team initiatives
Manage all relevant aspects of the Consumer segment that can affect the value proposition of the segment – ensure retro-feeding from Sales to develop/improve value proposition
Ensure the commercial tracking (commercial KPIs) of the P&S and campaigns launched and share the feedback with the required parties
Monitor segment performance and report to the Marketing Director
Monitor budget control of the different segments to ensure profitability
Key Result Area
Manage the creation, delivery, and implementation of the Consumer segment strategy to achieve set targets
* Total Subscribers – per identified sub-segment (mass market and high value for now)
* Subscribers per product – prepaid and postpaid
* Revenues
* MoU
* ARPU
* Churn
Gross margin per segment/product
Competencies & Qualifications:
* Relevant experience and qualification
Note: you will be required to attach the following:
1. Resume/CV
Business Unit: Zain Nigeria Division: Marketing
Location: Nigeria – Lagos Closing Date: 05-May-2010
Apply
Categories: Marketing Jobs in Nigeria, zain jobs, zain nigeria jobs | No Comments
Manager, International and Carrier Segment at Zain Nigeria
May 4, 2010 | Posted by admin
Basic Purpose:
* Maximize customer value through the design of new P&S, pricing, marcom, promotions & targeted campaigns for the International & Carrier segment
Main Duties & Responsibilities:
Define and reinforce International & Carrier strategy in alignment with overall Marketing department and business objectives
* Develop the overall International & Carrier roadmap and conduct quarterly reviews
* Develop full ownership of the segment through a comprehensive understanding of its needs, leveraging support of the Business Intelligence Unit when necessary
* Manage and supervise all aspects of relationships and project management/ operations of International & Carrier portfolio
* Validate and approve roaming contracts, launch certificates, concept papers, business models
* Perform idea challenge/ screening/ filtering and validation of potential initiatives suggested by the segment teams before final delivery and approval by marketing director
* Manage all relevant aspects of the International & Carrier segment that can affect the value proposition of the segment
* Develop proper KPIs with the support of the Business Intelligence unit to measure the overall performance of International & Carrier and ensure the alignment with the objectives set
* Monitor segment performance and report to the Marketing Director
* Monitor budget control of the International & Carrier segment to ensure profitability
Develop compelling promotional roadmap to ensure
Key Result Areas
Manage the creation, delivery, and implementation of the International &Carrier segment strategy to achieve set targets
* Total Subscribers – international and roaming
* Revenues
* MoU
* ARPU
* Churn
* Gross margin per segment/product
Number of roaming partners/agreements
Competencies & Qualifications:
* Relevant experience and qualification
Note: you will be required to attach the following:
1. Resume/CV
Business Unit: Zain Nigeria Division: Marketing
Location: Nigeria – Lagos Closing Date: 06-May-2010
Apply
Categories: zain jobs, zain nigeria jobs | No Comments
Manager, Business Segment at Zain Nigeria(Top Urgent)
May 4, 2010 | Posted by admin
Basic Purpose:
* Maximize customer value through the design of new P&S, pricing, marcom, promotions & targeted campaigns for the Business segment
Main Duties & Responsibilities:
* Design Marketing plan in terms of campaigns and P&S for the Business segment (Corporate and SME groups)
* Support and PMO campaign and P&S implementation (conducted by P&S) assisting the implementation process with content related information and ensuring implementation follows designed concept
* Collect cross-functional business requirements and feedback for new developments
* Develop full ownership of the Business segment through a comprehensive understanding of the Business segment, leveraging support of the Business Intelligence Unit when necessary
* Maintain and update Business segmentation (Corporate and SME)- reassess as necessary
* Perform idea challenge/ screening/ filtering and validation of potential initiatives suggested by the Business segment teams before final delivery and approval by marketing director
* Manage the deployment of VBM practice contributing for the optimization of the customer experience in terms of campaigns and customer touch points
* Manage all relevant aspects of the Business segment that can affect the value proposition of the segment – ensure retro-feeding from Sales to develop/improve value proposition
* Ensure the commercial tracking (commercial KPIs) of the P&S and campaigns launched and share the feedback with the required parties
* Monitor segment performance and report to the Marketing Director
Monitor budget control of the different segments to ensure profitability
Key Result Areas
Manage the creation, delivery, and implementation of the Business segment strategy to achieve set targets
* Total Subscribers – Corporate and SME
* Revenues
* MoU
* ARPU
* Churn
Gross margin per segment/product
Competencies & Qualifications:
* Relevant experience and qualification
Note: you will be required to attach the following:
1. Resume/CV
Business Unit: Zain Nigeria Division: Marketing
Location: Nigeria – Lagos Closing Date: 05-May-2010
Apply
Categories: zain jobs, zain nigeria jobs | No Comments
Team Lead: Forensic Services at Zain Nigeria
April 14, 2010 | Posted by admin
ZAIN1394 – Team Lead: Forensic Services
Business Unit: Zain Nigeria Division: Finance
Main Duties & Responsibilities:
Management of Forensic Services.
Planning, organizing and conducting investigation of corporate frauds.
Undertake confidential investigation commissioned at the instance of top level Management.
Manages human and material resources of Forensic Services Department.
Competencies & Qualifications:
Experience
4+ years experience in the same field.
Knowledge of Internal Audit & Risk Management.
Qualified Chartered Accountant (ACA)
Other skills:
ACL proficient
Working experience in a Multinational environment
Reporting Writing
Certified Fraud Examiner (CFE) qualification
Excellent communication skills
Excellent analytical skills
Key Result Area:
Preparation of final investigation reports for approval by the Manager, Internal Audit & Risk Management.
Preparation of fraud investigation plan in line with Corporate Fraud Policy.
Follow up on fraud investigation reports for timely implementation of recommendations.
Preparation of monthly activity report of Forensic Department for use in decision making by Management.
Use of Audit Software to undertake digital forensic investigations and solve IT related frauds.
Fraud prevention and reduction.
Note: you will be required to attach the following:
1. Resume/CV
Apply
Categories: telecom company job, zain jobs, zain nigeria jobs | No Comments
ZAIN1426 – Team Lead: Performance & Demand Management
March 29, 2010 | Posted by admin
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| Note: you will be required to attach the following: 1. Resume/CV |
Definition of service performance management framework (KPIs, Balanced Scorecard, benchmark analysis)Apply now!
Categories: bsc jobs, lagos jobs, telecom company job, zain jobs, zain nigeria jobs | No Comments
ZAIN1425 – Team Member: Projects
March 29, 2010 | Posted by admin
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Categories: bsc jobs, lagos jobs, telecom company job, zain jobs, zain nigeria jobs | No Comments
ZAIN1418 – Team Member: IT Security and Continuity Management
March 29, 2010 | Posted by admin
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Key Result Areas: IT Policies management
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| Note: you will be required to attach the following: 1. Resume/CV Apply now! |
Categories: bsc jobs, lagos jobs, telecom company job, zain jobs, zain nigeria jobs | No Comments
ZAIN1424 – Team Member: Billing & Payment
March 29, 2010 | Posted by admin
Basic Purpose:
To support Zain’s IT Application and Billing teams in developing and providing robust solutions which meets marketing and business needs that will align with overall business application architecture and strategy.
Main Duties & Responsibilities:
* Ensure compliant with all IT policies, architectural standards and other standards.
Communicate with project teams and other stakeholders to keep them apprised of Billing & Payment implementation/enhancement status and relevant issues of interest to clients and their business areas.
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Project management of all implementations and enhancement related to all Billing & Payment applications.
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Vendor management of all implementations and enhancement related to all Billing & Payment applications
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Align Billing & Payment applications with other Enterprise Architecture/ Information Management counterparts to ensure overall alignment of architecture components.
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Ensure that these Applications and Billing Architecture is developed to Standards required for business effectiveness and agility.
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Ensure all these Applications and Billing solutions are documented (processes, policies & procedures) and updated at all times.
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Ensure all these Applications and billing solutions is agile, dynamic and fit for future Business requirements.
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Optimal use and re-use of IT Investment/minimizing duplication.
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Effective Budgeting and Approval Board Process
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Detailed design specification formulation.
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New technology research and development.
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Billing and Payment System’s configuration spot check
Qualification & Competencies:
Experience
At least 5 years experience in telecom billing
Key Skills
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Degree in Computer Science, engineering or related field is required
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Good understanding of Telecom Network
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Extensive working knowledge of telecom billing
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Ability to do billing design & architectural level work
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Ability to evaluate billing technology solutions / options and recommend
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Key Departmental Responsibilties:
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Technical leadership on Billing and Payment applications to ensure that the solutions meet the business current and future needs.
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Ensure that Billing and Payment applications complies with IT architectural standards and all other IT policies.
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Project and Vendor Management for all Billing and Payment applications implementations.
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Strategic planning and Implementation of Billing and Payment applications.
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Technology assessments and trials (RFI/RFP/RFQ)
| Business Unit: | Zain Nigeria | Division: | Information Technology |
| Location: | Nigeria – Lagos | Closing Date: | 01-Apr-2010 |
Note: you will be required to attach the following:
1. Resume/CV
Apply now!
Categories: bsc jobs, telecom company job, zain jobs, zain nigeria jobs | No Comments
ZAIN1422 – Team Member: QA& Release Management/Configuration
March 29, 2010 | Posted by admin
Main Duties & Responsibilities:
Release Management
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Key Departmental Responsibilties:
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| Note: you will be required to attach the following: 1. Resume/CV |
Apply
Categories: bsc jobs, lagos jobs, telecom company job, zain jobs, zain nigeria jobs | No Comments
Zain Nigeria Jobs: Team Member, Market Intelligence( Lagos) Top Urgent
March 8, 2010 | Posted by admin
ZAIN1391 – Team Member, Market Intelligence
Business Unit: Zain Nigeria Division: Marketing Location: Nigeria – Lagos Closing Date: 08-Mar-2010
Basic Purpose:
To provide relevant customer insight and market intellegence to inform Marketing Strategy
Main Duties & Responsibilities:
Conduct economic, market, competitor and industry analyses to identify business growth opportunities.
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Provide consumer insights for marketing strategy development.
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Analyze and perform business decision support from tracking studies e.g. retail audit, Brand tracker,
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Work with stakeholders to identify business needs to effectively negotiate and execute definitive and adhoc research plans, proposals to address key business questions.
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Coordinate research requirements for different business units
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Liaise with agencies to analyse and report research results for both qualitative and quantitative studies
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Ensure Zain’s standard Request for Proposal (RFP) practices; monitor the process and works with the Manager/HOD, Procurement to ensure timely PO issuance.
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Works with the Legal function of Zain Nigeria to ensure collaborative and contractual obligations are met regarding governmental/regulatory approvals e.g. NOTAP for research payments.
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Prepares presentations for senior management on areas of focus.
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Identifies changes in the commercial and business environment that may potentially warrant modifications to Zain’s operational support strategies and keeps stakeholders informed of organizational and environmental changes and trends that may have an impact on Zain’s current and future performance.
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Identifies and analyzes any other business improvement opportunities by conducting economic, commercial, technical, financial reviews etc, with reference to best practice methodologies and approaches.
Competencies & Qualifications:
Key Result Areas
Quality, timeliness and effectiveness of research plans developed, and the level of alignment with Zain’s goals and objectives
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Generate actionable insights with direct positive impact on Zain’s growth and revenue objectives
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Effectiveness of market intelligence
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Effectiveness of research processes & methodologies.
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Number of new research initiatives that are implemented.
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Effectiveness of knowledge management within the Zain Nigeria
Qualification and Experience
A first degree or its equivalent in a related discipline
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3 – 5 years relevant experience.
Note: you will be required to attach the following:
1. Resume/CV
Apply now!
Categories: lagos jobs, telecom company job, zain nigeria jobs, zain telecom jobs | No Comments