Dan Royal Job/Vacancies: ZAIN1426 - Team Lead: Performance & Demand Management

Monday, March 29, 2010

Main Duties & Responsibilities:

Assurance of functional quality of solutions in accordance to requirements and expectations
Definition of service performance management framework (KPIs, Balanced Scorecard, benchmark analysis)
Overall reporting regarding service quality and performance improvement
Definition of IT services and service levels offered / provided to the organization
Management of the service catalogue
Monitoring and management of service levels with regard to capacity, quality, availability and resources
Customer Advocacy
Demand/Capacity Management

Qualification & Competencies:

Qualifications:

Work Experience:

Minimum of 10 years working experience in IT. At least 5 years in managerial role in a blue chip company
At least 4 years experience in IT service management using the ITIL standard
At least 3 years working experience in a Telecoms company
Interpersonal skills
Good working knowledge of :
o Balance Scorecard
o OpenView/I2MP or similar tool

Key Departmental Responsibilties:

IT performance reporting (SLAs/KPIs)

Business Unit:	Zain Nigeria	Division:	Information Technology
Location:	Nigeria - Lagos	Closing Date:	01-Apr-2010

Basic Purpose:

Note: you will be required to attach the following:
1. Resume/CV

Apply now!

Dan Royal Job/Vacancies