Ericsson : Head of Operational Excellence-00012224

December 19, 2009 | Posted by admin | 126 views

Job Description

Head of Operational Excellence-00012224

Description

The Head of Operational Excellence establishes a set of processes and metrics that would track and monitor
internal productivity and efficiency as well as customer satisfaction for a large Worldwide organization with significant number of products across multiple markets.

Responsibilities:
Develop effective and cohesive improvements in overall processes to develop products that consistently meet or exceed customer expectation
Develop effective, simple, clear, and consistent management system to improve feature velocity
Drive continuous improvement throughout development processes by using field product performance
Develop aggressive productivity and cost effectiveness programs to significantly increase productivity and reduce cost
Develop business processes that would significantly improve customer satisfaction

Qualifications

Minimum of Bachelors Degree in Computer Science
15years + experience
Thorough understanding of product development processes
Experience with ISO9001, TL9000 and Six Sigma
Must foster a strong customer advocacy and work collaboratively with cross organization teams
Excellent communications, leadership and problems solving skills.
Excellent analytical skills and the ability to interpret technical data

Job R&D Management
Primary Location US-CA-San Jose
Schedule Full-time
Unposting Date 20-May-10
Job Type Standard

Apply now!

Send to Facebook