• Change Management 

1. Maintain, communicate and enforce the change management policy and procedure

1. Managing changes and the change process
2. coordinate the CAB and the CAB/Emergency Change committee meetings
3. Ensure that all change requests are logged & correctly classified into Emergency/Normal changes.
4. Ensure that all opened RFCs are eventually resolved/closed.
5. Communicate all change statuses
6. Management reporting and providing management information
7. Ensures zero downtime / service outage via thorough analysis of release content/scope and evaluation of associated risks based on upstream and downstream dependencies;  evaluate side-effects in a controlled environment; monitor, analyze change results and plan improvements; Create and manage change schedules.

 Release Management

1. Maintain, communicate and enforce the Release and deployment management policy and procedure
2. Ensure release due diligence (functional and technical), release-related service outage risk mitigation
3. Conducts release content and dependency review for all planned changes
4. Maintains oversight of release/deployment schedules based on IT initiatives cutting across business units
5. Ensure that all tests and due diligence are done for all new services being introduced into Zain IT production environment as part of the release process
6. Determines overall release guidelines and best practices
7. Collaborates with project teams to develop project release schedules
8. Prepare and update the consolidated/global release road map
9. Ensures zero downtime / service outage via thorough analysis of release content/scope and evaluation of associated risks based on upstream and downstream dependencies
10.  evaluate side-effects in a controlled environment; monitor, analyze change results and plan improvements
11.  Create and manage release schedule

• Configuration Management

1. 1. Maintain, communicate and enforce the configuration management policy and procedure
   2. Manage and update the CMDB
   3. Manage the CM plan. Ensure it is reviewed at least twice a year and includes a strategy, policy, scope, objectives, roles and responsibilities, the CM processes, activities and procedures, the CMDB, relationships with other processes and third parties, as well as tools.
   4. Ensure that CIs are properly identified, implement appropriate controls. Ensure that no CI is added, modified, replaced or removed without the appropriate controlling documentation
   5. Monitor all CIs throughout their life spans. Periodically review and check the physical existence of CIs and that they are properly captured in the CMDB with all their relationships and necessary details.

• Degree in Computer Science, engineering or related field is required
• ITIL Managers Version 2 and V3 foundation certification

Work Experience:

• Minimum of 5 years working experience in IT and in reputable firms
• At least 3 years experience in service management using the ITIL standard
• A minimum of 3 years experience in Change/Release Management, configuration management and testing management  in a reputable organization
• At least 3 years working experience in a Telecoms environment
• At least 2 years in Managerial role in a blue chip company
• Good working knowledge of
• Testing principles and practice
• Change, release and Configuration management (ITIL best practice)

• Responsible for the change, release, deployment and configuration management policies and processes
• Document, manage and enforce the change, release and deployment, IT configuration management policies and processes 
   

  Business Unit: Zain Nigeria Division: Information Technology Location: Nigeria – Lagos Closing Date: 01-Apr-2010

  Basic Purpose: Management of IT services

  Main Duties & Responsibilities: Change Management