ZAIN1185 - Billing and VAS Team Leader
Business Unit: Zain Kenya Division: Information Technology
Location: Kenya - Nairobi Closing Date: 15-Sep-2009
Basic Purpose:
To manage billing, IN(Intelligent Network) and Value Added Services and Application team which is responsible for the postpaid rating control, billing control, Roaming
TAP Generation, prepaid charging system configuration and support, Interconnect control, interconnect dispute resolution and rejected calls management. Support VAS application and help in design, implementation and support of internal systems that support business service deployment. Respond to customer complaints resolution and support report generation from the billing system.
Main Duties & Responsibilities:
Achieve service availability standards:
* Implement approved processes that help to improve on the rating control, billing control, rejected calls fixing and other processes that would improve the quality of billing.
* Manage the analysis of the defect and interface with the billing systems support (supplier) to have the defect fixed within reasonable time.
* Plan for routine maintenance of the IN and VAS systems and ensure that the maintenance plan is executed as planned to ensure services remain available.
* Monitor and anticipate situations likely to result in service unavailability and initiate actions to mitigate these risks.
* Provide technical expertise by analyzing dysfunctions and implementing non-normal network operations.
Cross departmental support:
* Provide advice and technical support in relation to existing services.
* Support the development/testing of new services, by working closely with Marketing, Customer Care and Revenue Assurance.
* Support external audit processes.
* Provide support to/work closely with the operations team.
Service/platform upgrade, configuration and implementation:
* Implement of new services on the network, closely working with the switching engineers where necessary.
* Implement solutions on the Network leading to performance improvement and corrections working closely with external where necessary.
* Support/execute actions on the Network related to Prepaid and VAS related Operations in the technical department.
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Support the IN/VAS team to execute charging and VAS configuration changes, testing, faulting when challenges are experienced.
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Evaluate specifications from marketing and provide support to the IN/Billing and VAS engineers to implement the services.
People Management
* Participate in the recruitment and development of the prepaid, billing and VAS team members.
* Evaluate the training needs for the team and prepare the justification for the same.
* Plan the leaves for the team to ensure smooth business operations.
* Offer leadership and guidance to the team.
Competencies & Qualifications:
Qualifications
* University Degree in Computer Science or Engineering (telecoms or electrical and Electronics) , Information systems or Equivalent
* Training in Operating systems especially sun Solaris and HP-UX etc, databases especially oracle 8i, 9i and 10g, SQL and scripting especially Perl, shell and awk.
* GSM Billing system and value added services training.
* Conversant with how operating systems interact with systems, & specific experience with UNIX & Windows Operating Systems.
* Data modelling techniques & SQL Server and/or Oracle databases.
* 5-7years experience in a busy IT/GSM environment with hands-on experience in billing systems. At least 1 year experience in leadership position in an organization
* Experience with various industry standard scripting & coding methodologies e.g. SQL scripting.
* Billing systems (GSM), interconnect and roaming knowledge and experience will be an added advantage.
* Able to operate in a performance driven environment
Competencies
* Transparency and accountability
* Drive for results
* Innovation and creativity
* Decision making
* Teamwork and partnering
* Ability to work effectively under pressure
Note: you will be required to attach the following:
1. Resume/CV
click here for more and to apply
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