Lufthansa German Airlines is looking for you as an Customer Service & Operations Agent Airport (part time) in Luanda/Angola.
The Customer Service & Operations Agent is responsible for the handling and assistance of passengers and aircraft with particular emphasis on service, punctuality and quality as well as economic aspects.

Dependent on the assignment-focus the tasks include the following:

    * responsible for the daily operation / flight activities for Lufthansa flights and Lufthansa handled flights of other carriers
    * coordination of all phases of aircraft handling, including baggage and cargo handling, catering, cleaning, fuelling, crew and passenger boarding
    * supervision and coordination of Handling Agent during all phases of aircraft unloading/loading
    * operational safety/load security checks on aircraft prior to departure
    * coordination of all operational activities on the ramp during irregularities
    * passenger handling / service according to Lufthansa quality standards
    * participations in projects and tasks beyond own job responsibilities

Your profile
We seek highly motivated team players with an excellent service attitude and a strong sense for processes and quality standards.

The successful candidate must have a pro-active, systematic and target-oriented work approach and very good communication skills in English as well as broad social skills. Industry related work experience and/or aircraft handling knowledge is of advantage. The candidate must be able to work under time pressure and willing to work shifts. Angolan nationality or a work/residence permit for Angola and a valid driving license are a pre-requisite.
Lufthansa is one of the world`s leading airlines. As an internationally-operating aviation Group Deutsche Lufthansa is active in five business fields: Passenger Transportation, Logistics, MRO, Catering and IT Services. More than 400 subsidiaries and holding companies also belong to the Group. The airline offers more than 200 destinations in approximately 80 countries using around 722 aircraft, 317 of them belong to Lufthansa German Airlines. More than 76 million passengers worldwide place their trust in us each year. The dedication, skills and excellent service of our 117 000 employees everywhere in the world is one of our greatest strengths.

Lufthansa German Airlines
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