Dan Royal Job/Vacancies

The Customer Service Agent Town Office (m/f) is responsible for telephone sales and ticketing with particular emphasis on service excellence and with the aim of increasing sales.
Dependent on the assignment-focus the tasks include the following:

    * Provide customer service and sales-information to customers and finalise sales
    * Carrying out reservations and re-bookings and special service requests
    * Processing of requests via various computer reservation systems and internal queues
    * Handling of all tasks related to the Lufthansa frequent flyer program Miles & More
    * Handling of general telephone enquiries, incl. the handling of team/department calls
    * Assistance of travel agents with all product enquiries (incl. net fare contracts, route deals, irregularity handling etc.) and special service requests
    * Participate in projects and tasks beyond own job responsibilities

Your profile
We seek highly motivated team players with an excellent service attitude and a strong sense for sales.

    * pro-active, systematic and target-oriented work approach
    * very good communication skills in English
    * broad social skills
    * industry related work experience
    * knowledge of CRS as well as tariff- and ticketing know-how are of advantage
    * willingness to work shifts
    * Angolan nationality or a work/residence permit for Angola is a pre-requisite

Lufthansa is one of the world`s leading airlines. As an internationally-operating aviation Group Deutsche Lufthansa is active in five business fields: Passenger Transportation, Logistics, MRO, Catering and IT Services. More than 400 subsidiaries and holding companies also belong to the Group. The airline offers more than 200 destinations in approximately 80 countries using around 722 aircraft, 317 of them belong to Lufthansa German Airlines. More than 76 million passengers worldwide place their trust in us each year. The dedication, skills and excellent service of our 117 000 employees everywhere in the world is one of our greatest strengths.


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