Stanbic IBTC Bank is a subsidiary of Stanbic IBTC Holdings, a member of Standard Bank Group which is Africa’s largest banking group ranked by assets and earnings and has been in business for more than 150 years. It is a global Bank with African roots and has extensive operations in 19 African countries including South Africa and 12 countries outside Africa including key financial centers like Europe, United States and Asia making us one of the biggest banking networks in the continent.
NIB Relationship Manager
Job ID: 12797
Division: Business Banking
Position Category: Public Sector
Division Proposition
Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented, resourceful and professional to help us fulfil our business objectives and build customer loyalty.
Position Description
To execute relevant customer relationship and retention management strategy towards delivering of both Liability and Asset budget for the branch(es) under coverage area. To drive the right sales culture amongst all NIB sales staff and spear head acquisition strategy of the NIB business of the branch.
Key Responsibilities:
- To engage Companies on a continuous basis for acquisition opportunities in Personal & Business banking .
- To execute robust relationship management techniques that would ensure optimum customer retention
- Identify opportunities in markets, Cooperative Societies/Associations/Unions and engage market associations and representatives of these cooperatives/associations for acquisition.
- To coach and guide team of Direct Sales Agents (DSAs) towards sales achievement
- Relate well with operation staff to ensure minimal Turn Around Time is achieved on account opening
- Ensure that customers are assisted at their place of work to open accounts, complete applications and collect relevant document
Key Performance Measures
- Delivering on the branch(es) budget
- Ability to grow the clientele base of the branch(es)
- Innovative Business Development input through constructive feedback from the market
- Create sales pool for NIB DSAs
Job Requirements
Required Experience: 1-3 year(s)
Desired Courses: Not Specified
Required Skills and Qualifications
Knowledge
- Good banking relationship knowledge and skill
- Numerical Skills highly desirable
- Sound knowledge of economic trend and local markets in Nigeria
- Working knowledge of branch banking
- Sound knowledge of the banking industry and competitors
- Strong Negotiation Skill
Experience
- Minimum of 2 years cognate working experience.
- Computer literacy and knowledge of personal computers and software packages MS Word, MS Excel, MS PowerPoint,
Required Competencies
Personal Competencies
- Strong interpersonal skills
- Ability to work under pressure
- Strong Analytical and numerical skills
We are an equal opportunities employer and are totally opposed to discrimination in any form. It is our policy to provide equal employment opportunities for all employees regardless of race, sex, colour, nationality, national or ethnic origin, sexual orientation, marital / partnership status, religion, age or disability.
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