Psychosocial Support Team Leader (National Position)at INTERSOS Nigeria

INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.

We are recruiting to fill the positions below:

Job title


Work location


Reporting to

Hieratical: Project Manager

Technical: GBV/PSS Specialist

Supervision of

PSS worker/Case worker


Responsible for the organisation and coordination of all PSS activities implemented in the WGFS/CC at field level. Activities include information, individual and group counselling, vocational training, and recreational activities. Other activities may be added to this list over the course of a given project. Provide referral to case management services where pertinent and with the consent of the survivor. Liaise and coordinate with the Case Management team with a view to providing seamless and holistic service to beneficiaries. Provide technical support and supervision for the implementation of PSS activities in-line with current best practices

Main responsibilities and tasks


 Conduct individual assessments for the diagnosis of possible psychological disorders and the identification of a therapeutic intervention plan for people identified and referred by the case management team following the opening of a CM case file;

 Conduct individual counselling as part of a therapeutic intervention plan for with people identified and referred by the case management team following the opening of a CM case file;

 Carry out a PSS intervention plan for each client after receiving their consent for same. Consider emotional, behavioural and social factors that affect their psychosocial well-being;

 Provide continuous psycho-social support via regular follow-up meetings, establishing a relationship built on trust and respecting confidentiality protocols;

 Close cases when the objectives in the PSS intervention plan have been met and no further needs have been identified;

 Provide group counselling as part of a therapeutic intervention plan for with people identified and referred by the case management team following the opening of a CM case file;


 Document cases and ensure that any progress on the individual therapeutic intervention plan and any significant change in the client’s psychosocial well-being and overall situation is duly recorded in a timely fashion;

 Participate in individual supervision sessions on a weekly basis with the PSS-GBV Specialist, bringing immediate attention to any case of special/emergency needs;

 Participate in internal case conferences (when relevant), team meetings, trainings and workshops as scheduled by the supervisory and management team;

 Document all general protection activities as per INTERSOS and donor reporting regulations and transmit these on a weekly basis to the Protection Officer for compilation.

 Support the planning, implementation and reporting on all protection activities via weekly workplans, schedules and people management;

 Support positive team dynamics and a healthy work environment where case workers feel comfortable and supported in sharing experiences, challenges and feelings;

 Identify gaps and PSS training needs and request support from the PSS-GBV Specialist to provide the same;

 Compile all reporting on PSS activities as per INTERSOS and donor reporting regulations and transmit these on a weekly basis to the Protection Officer for further handling. Engage in regular feedback and dialogue with the Protection Officer on the quantitative reporting;

 Work in close collaboration with the PSS-GBV Specialist to develop, update and adapt the project’s PSS programming, tools and training materials;

 Contribute to regular reporting, programme and proposal development, providing insight and analysis on PSS issues, challenges, gaps and best-practices;


 Oversee the proper and safe filing and archiving of PSS client files and activity reports files to maintain data confidentiality as per INTERSOS and international standards;

 Carry out all tasks respecting key protection principles, including butnot limited to;

· do no harm;

· non-discrimination;

· confidentiality,

· accountability, and;

· need-to-know principles



 Contribute to regular service mapping, updates to the service directory and support the development of referral systems with different service providers and the local NGO/CSO partner;

 Flag PSS and security issues and contribute to the identification of appropriate responses;

 Identify and assist in the analysis of PSS trends in the overall caseload;

 Oversee the planning and implementation of vocational training/life skills acquisition, recreational activities, focus group discussions, and training workshops as instructed by the supervisory/managerial team;

 Coordinate and supervise all activities in the CC/WGFS, ensuring that schedules and workplans are in-line with SOPs and that activities are carried out as per project guidelines;

 Strengthen existing community-based PSS and peer support group activities, where such exist and help to develop them where none currently exist;

 Collaborate and coordinate with INTERSOS teams from other departments (WASH, Health & Nutrition, Livelihoods, etc…) in order to ensure holistic solutions to beneficiaries’ needs;

 Participate in external meetings and trainings on PSS issues, as well as case conferences with partners as needed;

 Ensure good relationships and coordination with the main PSS service providers in the area of intervention with an emphasis on the identification of specific needs;

 Identify and report gaps in the availability and quality of PSS service provision in the target areas;

 Any other activities specified by the supervisory/managerial team.



 University degree in a related field (e.g. Psychology, Social Work, etc…);

Professional experience

 Minimum 3-years of relevant work experience in psychology, social work,

counselling, etc…;

Professional Requirements

 Minimum 1-year of relevant experience with an INGO, NGOs and/or local authorities in Nigeria;


 Fluency in English, Kanuri and Hausa.

Personal requirements

 Essential computer literacy (Microsoft Office Suite, e-mail, internet, etc…);

 Excellent interpersonal and communication skills;

 Excellent analytical and reporting skills;

 Leadership, people management and coaching skills;

 Ability to work both independently and as part of a team;

 Willing to work extra hours and available at the weekend for emergency cases;

 Capacity to work under pressure and willingness to work and live in a complex


How to Apply

Candidates interested in this position should complete this form and attach CV with the following format “Surname_Position you applied for”.

Please note that ONLY applicants whose competencies meet the requirement of the position will be contacted.

Application deadline: apply no later than 20th January 2020 at 4:00 PM

Please note that INTERSOS do not ask for any form of payment at any stage of recruitment.