Job Title
In-Life Product and Propositions Manager
Department:Enterprise Solutions
Location: Lagos
Job Description:
Develop new products ideas based on industry requirements to increase profitability of the business Manage end-to-end cycle of in-life Enterprise Solutions products and value propositions in conjunction with the Senior Manager ES In-Life Product and Service Management to meet revenue targets Develop product concept, product business plans, acquisition and retention campaigns to ensure product performs optimally and gains market share dominance Use market gap analysis and segmentation data to make decisions on the update and churn of in-life products and services Maintain in-life products and services within the distinct Enterprise Solutions brand and the master brand strategy managed by MTN Nigeria Marketing Group Manage product withdrawal; ensure that alternative solutions are available to customers, ensure that a migration path to alternative services is properly planned and that the changes are effectively communicated Ensure full integration of quality and revenue management processes within the in-life management of products and services Use relevant metrics and measures to routinely monitor progress against targets perform sales, trend, and profitability analysis, analyze profit margins, return on investment (ROI), market share and value; Take appropriate managerial action to ensure targets are met or exceeded Manipulate large volumes of data to extract relevant information for measuring performance, monthly product reports and to support management decision making. Provide accurate revenue forecasts based on product trend and planned in-life initiatives for submission at Group and Board level Ensure full compliance with telecommunications license provisions, sector regulations and competition laws
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Job Conditions: Normal MTNN working Conditions Frequent national travel Extended working hours may be required
Reporting To:
Required Skills:
•First degree in a numerate qualification; Economics, Finance, Statistics, Accounting, Engineering or any other related discipline •Minimum of 8 years work experience •Experience in a similar a similar role would be preferable
Employment Status : Permanent
Qualification:
Degree in Economics, Accounting, Administration or enumerate discipline

This vacancy expires on 5/18/2011
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Job mission

To provide a clear strategic direction and vision, ensuring brand development and revenue generation from new/existing products, financial viability and sustainability as well as evolving Liberia’s leading customer service organization through consistent focus on activities and behaviors which influence a positive customer experience and overall improvement of business performance.

Apply online
KPA duties

Task Complexity:
•Responsible for defining and positioning commercial strategies and tactics to ensure commercial objectives are achieved.
•Responsible for developing, initiating and following up quantitative & qualitative market research campaigns.
•Recommend promotional cost budget and ensures that promotional does not exceed approved budget.
•Responsible for measuring the efficiency of specific marketing campaigns from quantitative and qualitative aspect.
•Develop methods to establish, develop & improve customer interface and consumer product marketing
•Responsible forecasting potential sales per segment, through research or client purchasing power, identifying customer needs and taking into account the competitive environment.
•Ensure marketing activities are compliant with applicable laws
•Communicate the organization’s culture and image to internal and external stakeholders
•Develop business plan.
•Manage risk pertaining to the department.
•Ensure accurate reporting and inform the Chief Executive Officer of trends & changes as it affects Commercial Department in LCC.

Supervisory / Leadership / Managerial Complexity:
•Identify and recommend developmental trainings for subordinates.
•Set objective and ensure a smooth monitoring of staff performance
•Coach and motivate staff

Role Complexity:
•Distribution and sales for successful rollout of products into the market place
•Technical department for product development and delivery
•Customer service to ensure coherence in the message going to customers

Educational requirements

•First Degree in Business Administration, Marketing or a related discipline
•MBA will be desirable

Experience required

•At least 10 years work experience of which 5 years heading the Marketing function of a large organization. Preferably a multinational plus Telecom Industry knowledge.

Skills required

Must live the MTN Values of
•Can Do; Integrity; Leadership; Innovation; Relationships

Professional competencies:
•Business Development
•Strong knowledge of marketing methods (market research, quantitative and qualitative analysis, advertising, channels, media, etc.).
•Strong knowledge of customer segments and needs.
•Contract Management
•Customer Focus
•Customer Satisfaction Measurement
•General Administration
•Marketing and Sales Acumen
•Proficiency in standard MS Office applications is required (Excel, Power Point)
•Problem Solving
•Product and Service Advice and Support
•Reporting
•Relationship Building
•Risk Management
•Stakeholder Relations Management
•Telecommunications Business Savvy

Behavioural qualities: People sensitivity (must be approachable)
•Leadership & People Management Skills
•Coaching & Developing
•Managing Accountability
•Team Building
•Good negotiation Skills
•Taking Initiative
•Results/Goal oriented
•Good project management skills
•Ability to coordinate activities across several departments
•Strong communication and interpersonal skills
•Solid analytical and decision making skills
•Adaptability
Other information
Reference No: DXB050
Position Type: Contract – Limited
Affirmative Action: Open to All
Salary:
Additional:

Applications close 20 Apr 2011.

Apply online

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Job mission

Develop and provide strategic vision for the Sales & Distribution Division in order to ensure financial viability and sustainability of the Division and organisation with the revenue streams realized by the Division

KPA duties

Role Complexity:

•High degree of financial responsibility in the management of Division’s activities
•Ensure service delivery, and efficient sales and distribution by ensuring smooth running of all operational activities linked to the achievement of Division’s objectives
•Liaise with other Divisions/Departments on issues that affect the sales & distribution Division/ its external stakeholders
•Liaise with all relevant Divisions/Departments to execute co-odinated commercial plans
•Managing trade & channel dynamics in different markets

Task Complexity:

•Manage and direct activities of direct reports
•Communicate the organization’s culture and image to internal and external stakeholders
•Manage and lead teams to prepare the Division’s budget
•Present the Division’s budget to MTNN management for approval
•Oversee sales operations in all regions
•Ensure all activities of the department are in line with MTNN policies, processes and procedures and the overall objective of the company
•Manage risk pertaining to the Division and its resultant effect on the company as a whole
•Manage relationships with a number of external organisations mainly trade partners & channel members and new markets
•Ensure accurate reporting across regions and engaging the Business on trends & changes as it affects sales & distribution and commercial objectives of MTNN
•Ensure the department contributes to the profitability of MTNN and MTN Group through the establishment of appropriate checks and balances in the system and the alignment of all functional areas in the Division

Supervisory Complexity/Leadership Complexity/Managerial complexity

•Lead and motivate direct reports
•Influence and give substantial input to decisions made by the MTNN board
•Provide & communicate the Division’s vision to all stakeholders
•Motivate and influence activities across all departments within & outside S&D
•Instilling best leadership practices amongst all S&D operations in different Regions

Educational requirements

•First degree in Business Administration, Marketing or a related discipline
•MBA will be desirable

Experience required

•At least 15 years work experience of which 5 years heading the sales function of a large organisation/ FMCG. Preferably a multinational
•At least 15 years work experience of which 5 years heading a business development or management function or role

Skills required

Job Specific Competencies (Skills/Knowledge/Attributes):
•Business Development
•Contract Management
•Credit Management
•Customer Management
•Financial management
•General Administration
•Marketing and Sales Acumen
•Problem Solving
•Product and Service Advice and Support
•Business Reporting & management
•Relationship Management
•Risk Management
•Sales Planning and Opportunity Management
•Stakeholder Relations Management
•Telecommunications Business Savvy

Other information
Reference No: DXB045
Position Type: Contract – Limited
Affirmative Action: Open to All
Salary:
Additional:

Applications close 07 Apr 2011.
Apply

Job Title : Regional Sales Manager (North-Jos)
Department: Sales and Distribution
Location: Plateau
Job Description:

•Plan and implement regional sales strategy
-Assist in developing segment-specific value propositions and differentiated corporate customer care
-Monitor and analyse sales trends to identify new prospects and sales opportunities for the region
-Conduct competitive research to find out competitors’ strategy for implementing corporate sales within the region and develop counter measures to increase sales.
-Coordinate regional sales activities and ensure synergy with other activities within and outside the department/region
•Promote MTN brand visibility within the region
-Ensure distribution and effective usage of brand items and signage to dealers
-Liaise with Marketing to organise events and promotions towards improving awareness of the MTN brand
•Manage growth and profitability of the dealer community within the region.
-Ensure targets of the dealerships are met.
-Ensure dealerships receive necessary training required to maximize sales within the region
-Provide inputs into sales forecasting as regards reforecast and allocation.
-Ensure correct distribution of stock among dealers.
-Ensure optimum service levels achieved and maintained.
-Provide communication link between MTN and the dealerships in the region
Job Conditions: Standard MTNN working conditions. Occasional local travel as required
Reporting To: Senior Manager, Region
Required Skills:
At least 8 years experience in service industry and/ or cellular/ telecommunications and/ or operational management including:
•4 years sales management experience
•Proven track record in sales/ distributor account management
•Customer management experience
Employment Status : Permanent
Qualification:
Bachelors degree in marketing or business administration from a reputable University Masters degree in Sales or Marketing will be an added advantage

This vacancy expires on 3/16/2011

Apply for this position

Job Title: Business Analyst
Department: Customer Relations
Location: Lagos
Job Description:

Business Process Development and Review
•Analyse customers’ information needs, business problems and business opportunities to determine efficient and effective systems/programming solutions
•Collaborate with business users to define processes that meet business needs
•Ensure processes are scalable and flexible to meet future business need
Business Requirements Definition and Technical Team Coordination
•Work with business unit and IS team to define and design user systems architecture. Ensure the availability of all required systems
•Develop and define IT requirements to support process and system changes
•Plan and manage the development and maintenance of required user systems
•Participate in events relating to system upgrades and testing. Prepare and execute testing plans to ensure high quality results.
•Create detailed functional design documents for conversions, interfaces, and reports
•Work with user departments to define roles and access rights to be created for all users in line with business requirements
Technical Support
•Ensure proper documentation of all user systems and provide user guides for new and/or modified systems
•Serve as a resource to super-users for education on technical system functionality.
•Engage with vendor service support groups to bring resolution to system performance or other processing issues
•Provide customer service in terms of problem tracking, troubleshooting and systems fault resolution
•Address customer concerns and enquiries regarding system development and enhancement projects
Project Coordination:
•Develop implementation and project plans.
•Estimate resource requirement and determine IT impacted groups
•Monitor and drive resolution of issues
•Document and communicate status updates to project members and Management
Job Conditions: Normal MTNN working conditions.
Reporting To: Customer Care Manager
Required Skills:

4 years work experience including:
•Systems analysis and application development, preferably within the telecommunications sector
•Some experience in formal business analysis
•Knowledge of ITIL or related field
•Exposure to typical Mobile Telecommunications applications
oBilling systems (Corporate & Retail Billing, Interconnect Billing)
oERP systems (Distribution, Retail, Finance, Payroll, HR, Asset Management)
oGSM network interfacing applications (Provisioning, Pre-Paid management systems)
oFraud Management Applications
Others – Business Analyst(Self Service)
•Knowledge of IVR systems
•Knowledge of MTNN’s product and services; good knowledge of available data bearers such as, GPRS, EDGE, 3G and 3.5G
•Solution Architecture and System Integration expertise
Employment Status :
Permanent
Qualification:
B.Sc Computer Science or related field from a reputable institution.

This vacancy expires on 3/17/2011

Apply for this position

CSP (Customer Service Point) Representative for company retail shops

Responsibilities include:

- Sell and provide quality customer service and support to subscribers and prospective clients.
- Offer efficient & effective after- sales service
- Provide the subscriber or prospective client with requested and necessary information according to company policies and procedures.
- Educate subscribers and prospective clients with regards to the products and services offered
- Resolves billing or service complaints and refers grievances to designated departments for investigation. Follow up the progress
- Be constantly informed about competitor’s products and services (strengths and weaknesses)
- Investigate, study, learn and use all of company’s products and services

Candidate Profile:
Qualifications required

- 1 or 2 years experience in sales, or customer focused position
- Basic PC literacy skills. Basic proficiency in word processing and spreadsheets
- Understanding of services and products
- Able to deal effectively with a variety of personalities.
- Able to maintain confidentiality as related to subscribers data
- Able to adapt to changing circumstances
- Basic knowledge of GSM technology and services
- Fluent written and spoken Greek and English

Applications:
All interested candidates should forward their CVs to [email protected]

2.Infrastructure Administrator
Mission/ Core purpose of the Job:
• Supporting users in the day to day PC and networking problems they may face.
• Is responsible for setup and maintenance of Servers, Network Equipment, PBX and all other related peripherals and also software.
• Will follow all written procedures that he will be given and follow the instruction of the Technical Support Manager

Responsibilities:
- Respond to user problems
- Server installation (both hardware and software), network equipment installation and configuration, network design and implementation
- Fine-tune and re-provision systems for improving security and performance
- Take traces for troubleshooting network issues
- Install or repair required cabling concerning network or PBX infrastructure.
- Installation, configuration and troubleshooting of computers, servers, network
equipment, software and peripherals

Education:
Bachelor degree in Computer Science, MIS, Electronics/Computer Engineering

Experience:
1-2 years experience in information Systems, providing support and experience in allocation of responsibilities

Applications:
All interested candidates should send their CVs to [email protected]

3Call Center Representative – (Nicosia)

Mission/ Core purpose of the Job:
Key person responsible for answering customer/prospective customers’ queries and complaints, solving customer problems over the phone and ensuring that the customer is satisfied.

Responsibilities:
1. Answering within the first ringing customers’ enquiries and solving / escalating, through the customer care management system , customer problems
2. Registering all calls to the customer care management system
3. Providing the caller with requested and necessary information according to company policies and procedures
4. Informing subscribers and prospective customers about existing and new products and services
5. Work within defined systems and processes. In addition, suggest improvements in his/her working areas
6. Giving feedback to his/her supervisor
7. Reports to his/her supervisor any alarming complaint

Education:
High school Education

Experience:
Work experience with Customer Service, Call Center

Knowledge:
- Basic computer skills (high level in Excel, Power Point).
- Knowledge of GSM technology and services
- Fluent written and spoken Greek and English

Applications
All interested candidates should forward their CVs to [email protected]

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Join MTN Cameroon
Human Resources, as far as the telecommunications sector is concerned, constitute one of the key factors for performance and success. MTN Cameroon recruits the best qualified competence for its various domains of activity and heavily invests in the development of skills which it needs.

Joining MTN Cameroon means participating in the sweet African adventure that began about a decade ago, and which has made our Company N° 1 in the Cameroon mobile telephony market.

Joining MTN Cameroon also means investing in a great ambition, which is that of providing Cameroonians with the best of what the future of new technologies holds.

Joining MTN Cameroon finally means joining a major international group, the MTN Group, and be capable of achieving professional growth meanwhile significantly contributing in the socio-economic development of Africa.

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MTN one of the leading telecommunication company in Africa is currently recruiting for the under-listed positions across the two leading countries in Africa-Nigeria and South Africa.
For additional information and online application CLICK on each job position and apply before the various closing dates.

Project Administrator
Department: Capital Programs Group
Status: Permanent,Deadline:3/9/2011

Sourcing Officer
Department: Finance
Status: Permanent,Deadline:3/4/2011

Facilities & Support Services Project Analyst
Department: Finance
Status: Permanent,Deadline:3/4/2011

Security Operations Manager
Department: Finance
Status: Permanent,Deadline:3/7/2011

Project Coordinator
Department: Information Systems
Status: Permanent,Deadline:3/11/2011

Financial Control& Budget Manager
Department: Marketing and Strategy
Status: Permanent, Deadline: 3/9/2011

Return on Investment -ROI Analyst
Department: Marketing and Strategy
Status: Permanent,Deadline:3/9/2011

General Manager Mobile Money (MM)
Department: Marketing and Strategy
Status: Permanent Deadline:3/14/2011

Internet & Data Services Engineer
Department: Network Group
Status: Permanent
Application Deadline: 3/9/2011

Team Lead, Transmission Access Planning (Ibadan)
Department: Network Group
Status: Permanent
Application Deadline: 3/14/2011

RAN Technical Specilaist x1 (Johannesburg) Apply before 07/03/11
To provide a high level service to the Radio Network Planning and Optimisation Engineers through technology research, development of new solutions, high level problem solving and ensuring that only qu… (more)

Senior Engineer: Transmission Planning x1 (Johannesburg) Apply before 11/03/11
Mission Plan the Transmission Systems according to Radio, Core and IP requirements (more)

Senior Manager: Remuneration & Benefits x1 (Johannesburg) Apply before 07/03/11
• Tactical management of total remuneration and benefits programmes for local employees across the Group’s including their terms and conditions of employment. • Deploys Group remuneration and … (more)

Technical Administrator: Transmission x1 (Johannesburg) Apply before 11/03/11
Administrate leased lines and own transmission lines with suppliers and 3rd parties. Do technical and financial administration for Transmission Department. (more)

Senior Manager: Access Networks x1 (DIFC) Apply before 07/03/11
Developing the 2G/3G and future Radio network technology strategy and providing technical support for the radio network across all MTN OPCOs. Provide technical guidance and strategy on the evolution a… (more)

Senior Manager: Transport Networks x1 (DIFC) Apply before 07/03/11
Developing the transport network technology strategy and providing technical support for the transport networks across all MTN OPCOs. Provide technical guidance and strategy on the evolution and conve… (more)

MTN’s vision is to be the emerging markets’ leading telecommunications provider. Our strategy is built on three pillars: consolidation and diversification; leveraging our footprint and intellectual capacity; and convergence and operational evolution..MTN Group is currently recruiting for the under-listed job vacancies.
Click on each job position for more information and to apply