Posts belonging to Category safaricom jobs



SAFARICOM LIMITED RECRUITS FOR CONTACT CENTRE SUPPORT SPECIALIST: SENIOR WORKFORCE ANALYST

Safaricom Limited, an equal opportunity employer is looking for a talented, creative and innovative team player who is excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. To strengthen our existing specialist team,we are looking to fill the following position; 


CONTACT CENTRE SUPPORT SPECIALIST: SENIOR WORKFORCE ANALYST.
REF: CM- CCSSSWA- AUG10

Reporting to the Business Planning & Workforce Manager, the job holder will manage and oversee all workforce related processes to ensure the Call Centre workforce is utilized optimally.
The job holder’s key responsibilities will be to:
  • Develop, implement and manage effective shift schedules for Call Centre and Contact Centre Support resulting from call volumes , training activities and meetings,
  • Analyze trends and statistics on shifts requirements from symposium and make recommendations on shift optimization, leave schedules, occupancy and adherence;
  • Generate and provide reports on staffing levels, adherence to schedule and leave, for all sections working on shifts;
  • Ensure and monitor the effective optimization of resources within Customer Management;
  • Document and analyze processes related to the workforce management section;
  • Communicate workforce related changes and issues to the relevant section or departments.
The ideal candidate should possess the following skills and competencies;
  • Honors Business Degree holder from a recognized university;
  • Qualification in IT will be an added advantage;
  • Must have  4 years working experience in a Call Centre environment with a blue chip company;
  • Hands on work experience in shift management ( Shift scheduling & forecasting) will be an added advantage;
  • Excellent knowledge of Customer Management operations, shift patterns and procedures;
  • Holistic, innovative and creative approach to addressing business challenges, with the ability to understand and adapt quickly to changing customer expectations;
  • Energetic and hands-on individual, with the ability to prioritize conflicting business demands with a bias towards action and resolution ;
  • Resilience to cope with the pressures of working in a fast paced, dynamic, and rapidly changing service environment;
  • Excellent written and verbal communication skills coupled with good listening and critical reasoning skills;
  • Excellent planning, co-coordinating & analytical skills; 

How to Apply

If you are up to the challenge and possess the necessary qualification and experience, please send your resume and application letter to the email address below , quoting the job reference number and indicating why you are the most suitable candidate for the role. All applications must be delivered on or before 23rd August 2010.
The Senior Manager – Talent Acquisition,
Safaricom Limited.
Via email to:

MORE JOBS AT SAFARICOM 

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Safaricom Limited Current Job Vacancies

Safaricom Limited is one of Kenya ‘s fastest growing companies. We are at the forefront of the mobile telecommunication industry in Kenya . In winning the PWC Most Respected Company of the
year Award – 2007, we have clearly indicated our position as number 1 in Kenya and the East Africa Region, this award was due to the dedication and professionalism of our staff. 

CURRENT OPEN JOBS

click on each job title/position for more information and to apply

IT USER SUPPORT ANALYST
Date advertised: Monday June 21st, 2010 expires on  Monday June 28th, 2010
IP NOC ENGINEER
Date advertised: Wednesday June 16th, 2010 expires on  Wednesday June 23rd, 2010
CUSTOMER EXPERIENCE ASSISTANTS
Date advertised: Friday June 18th, 2010 expires on Friday June 25th, 2010. 
NOC SYSTEMS ENGINEER
Date re advertised: Friday June 18th, 2010 expires on  Friday June 25rd, 2010

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Current Jobs at Safaricom Limited

Safaricom Limited is one of Kenya ‘s fastest growing companies. We are at the forefront of the mobile telecommunication industry in Kenya . In winning the PWC Most Respected Company of the year Award – 2007, we have clearly indicated our position as number 1 in Kenya and the East Africa Region, this award was due to the dedication and professionalism of our staff.

view our current job openings, click on each job position for more information and to apply

CURRENT OPEN JOBS

IP NOC ENGINEER
Date advertised: Friday May 7th, 2010 expires on Friday May 14th, 2010. 
NOC SYSTEMS ENGINEER
Date advertised: Friday May 7th, 2010 expires on Friday May 14th, 2010. 
SENIOR MANAGEMENT ACCOUNTANT
Date advertised: Tuesday May 5th, 2010 expires on Tuesday May 12th, 2010. 
SENIOR IP PLANNING ENGINEER
Date advertised: Thursday May 6th, 2010 expires on Friday May 14th, 2010. 
SENIOR IP NETWORK ENGINEER
Date advertised: Thursday May 6th, 2010 expires on Friday May 14th, 2010. 
PUBLIC RELATIONS OFFICER
Date advertised: Tuesday May 3rd, 2010 expires on Monday May 10th, 2010. 

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Safaricom Ltd : CALL CENTRE TEAM MANAGER

We are pleased to announce the following vacancy within Call Centre Division.  In keeping with our current business needs, we are looking for people who meet the criteria indicated below:
Call Centre Team Manager
Ref: CM-MAR- 10- CCTM 
Reporting to the Call Centre Manager, the profile for the position is detailed below:
Key Responsibilities
  • Monitor and ensure availability of resources assigned to ensure quality delivery of service as per CM standards.
  • Ensure all the CCR have the necessary tools / information required to execute the role.
  • Manage the staff shift swapping to ensure it does not affect the Quality of Service delivered.
  • Investigate performance enablers of each CCR related to delivery of Quality of Service. Provide coaching to each CCR in relation to their identified area of development.
  • Plot Quality scores for all team members on a monthly graph based on report/analysis received from the Quality Assessors.
  • Manage disciplinary issues where coaching and training have failed to achieve the desired improvement in performance.
  • Provide service improvement recommendations to each CCR and demonstrate continuous improvement in performance scores.
  • Review the set performance targets for each team member monthly to ensure we consistently maintain high standards.
  • Provide effective management of all escalated issues, document recommendations and ensure implementation leads to improved performance.
  • Enable staff achieve their overall performance targets through training and development, mentoring, scheduling of & implementing training interventions.
  • Ensure Intranet is utilized effectively as a business tool by identifying any inaccuracies and communicating location of information to CCR’s, leading to provision of high quality of service
Minimum requirements
  • Degree in a business discipline or Social Sciences.
  • 6 years total working experience in a customer service environment of which 4 yrs must have been in Safaricom.
  • Excellent knowledge of Safaricom products and services.
  • Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
  • Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills.
  • Excellent interpersonal skills.
  • Excellent Training skills.
  • Problem solving and decision-making skills.
  • Must have good leadership skills coupled with hands on experience in mentoring/coaching staff.
  • Hands on experience in Microsoft Office Applications
If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below  by 30th March 2010.  
The Senior Manager – Talent Acquisition,
Safaricom Limited.
Via email to:

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INTERNATIONAL MONEY TRANSFER (IMT) SALES MANAGER AT SAFARICOM

The M-PESA Sales Department within New Products Division is responsible for the growth and management of M-PESA sales channels and M-PESA revenues.

To build on the existing team of professionals, the department is now looking to fill the position below.

INTERNATIONAL MONEY TRANSFER (IMT) SALES MANAGER
RF: NP- IMT-SM- MAR 10
Reporting to the Senior Manager – M-PESA Business Development, the job holder will be responsible for recruiting International agents and managing their performance to realize performance objectives and drive achievement of revenue targets.    
The job holder’s key responsibilities will be to:
  • Develop an IMT recruitment Plan in line with IMT Strategy;
  • Prospect for agents and recruit them in line with the required strategy;
  • Identify cross functional issues affecting recruitment and address them;
  • Monitor targets for IMT agents/countries and align them to the M-PESA revenue target;
  • Identify new revenue streams for international transfers;
  • Establish working relationships with all agents and countries to ensure excellent client support level:
  • Identify awareness campaigns for priority markets;
  • Develop awareness campaigns to drive transactions;
  • Report on functional activities to various Stakeholders.
The ideal candidate should possess the following skills and competencies:
  • Bachelors Degree in Sales and Marketing or a business management discipline;
  • 5 years hands on experience in Corporate Sales in a highly competitive commercial environment. Dealing with international money transfers will be an advantage;
  • Experience in learning technology, enterprise applications or testing marketplace;
  • Good understanding of financial principles, financial ratios and interpretation of standard financial statements;
  • Excellent Contract negotiation experience and high rate at successfully closing deals;
  • Excellent communication and interpersonal skills with the ability to network and establish effective working relationships across the company;
  • Self confident individual with strong influencing skills;
  • Attention to detail with good organizational, planning, report writing and presentation skills;
  • Proactive, confident, energetic with the ability to work under pressure on tight schedules;
  • A proven team player with excellent communication and interpersonal skills.
If you meet the requirements and are self driven, proactive, highly innovative and up to the challenge, please send your resume and application letter quoting the job reference number to the address below. All applications must be delivered on or before Friday, 26th March 2010.  
The Senior Manager – Talent Acquisition,
Safaricom Limited.
Via email to: 

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SAFARICOM : PERSONAL ASSISTANT-NAIROBI REGIONAL NETWORK

We are pleased to announce the following vacancy in the Nairobi Regional Network Department within the Technical Division. In keeping with our current business needs, we are looking for a person who meets the
criteria indicated below:
PERSONAL ASSISTANT-NAIROBI REGIONAL NETWORK
REF: TECHNICAL_PA-NRN_MARCH 2010

[scholarship opportunities]

Reporting to the Head of Department; the holder of the position will be responsible for the general administration of the HOD’s office and management of the HOD’s calendar.

Key Responsibilities

* Monitor the departments’ budgets, reviewing monthly cost centre reports and analyzing variance between budgets and actual and making recommendations to the management on resolving the variance;

* Manage the HOD’s diary & calendar after initial scanning go the proposals received either in writing or via telephone;

* Managing daily correspondence of the HOD’s office, responding to standard queries & drafting responses to correspondence. Screen and redirect the incoming and out-going mail, including confidential mail and follow-up with the sections;

* Prepare the weekly, monthly and annual reports and/or presentations to be made by the HOD. Prepare accurate minutes of meetings and ensure timely distribution;

* Organize and schedule meetings both internal and external for the HOD and manage the logistics around these meetings, these will include meetings with staff, suppliers, management etc;

* Coordinate travel arrangements both local and international i.e. booking flights, visa applications, transit arrangements, accommodation, car hire, and issuance of taxi vouchers;

* Raise Purchasing requisitions on Oracle as requested and ensure that they are posted in the correct accounts;

* Facilitate Regional site access for both internal and external customers.

* Management of the departments fleet and pool cars by allocating pool vehicles when required for business use, manage servicing of vehicles and repairs, and coordinate with finance on licenses, insurance, TLC and inspection;

Minimum requirements

* Diploma in secretarial services. A degree in secretarial will be an added advantage;

* Must have a minimum of 4 years hands on working experience as a Senior Personal Assistant to a Head of Department/Division in a Blue chip company preferably in an operations or technical function;

* Excellent knowledge and hands on working experience in operating Microsoft Office suite- Ms Word, Ms Excel, PowerPoint & Ms Outlook is a must. Knowledge of Oracle financials is an added advantage;

* Excellent communication and interpersonal skills;

* Personable and presentable with impeccable grooming & etiquette;

* Team player;

* Fluency in both oral and written English and Kiswahili;
If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. The deadline for application is 28th March 2010.

Safaricom Ltd
Nairobi
Via E-mail to
[email protected]

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