AIG Express Country Manager (Full Time) at Jumia | Africa
As Head of Operations your main responsibilities will be to develop and drive the logistical arm of Jumia, AIG Express, in your market through operational and strategic actions. You will directly hire and manage your operational team. You will be supported by a world-class team that has opened ventures throughout Africa and can bring the experience and tools to ensure your success in the country.
Key responsibilities include:
• Implement best practice fulfilment processes in the country
• Recruit and manage the logistic and fulfilment team
• Manage a fleet and 3PL + negotiate with 3PL
• Define and drive action plans to serve AIG businesses including Jumia and Kaymu
• Deliver measurable results linked to your business
• Ensure regular reporting of your actions and results
• Manage the team efficiency and cohesion
• Ensuring the smooth fulfilment of the items sold
• Ensuring the quality of the measurement of selected KPIs hourly, daily, weekly and monthly
• Scaling the team and the processes to support the growth of the company
• Managing a team of 20+ people
• Recruiting adequate profiles to join the team
• Constantly improving and developing new internal processes
• Making fast decisions in order to solve daily emergencies
• Producing regular reporting on the Operations performance
• Coordinating with the other departments of Jumia and third party service providers
• Coordinating with customer service to ensure optimum communication to our customers
• Managing the consistency and quality of the inventory
• Create an unparalleled environment for your team’s development and happiness
A successful candidate will fulfil the following requirements:
• Strong entrepreneurial skills, leadership and drive
• Impeccable communication skills
• Ability to negotiate and communicate in flawless English and French
• Ability to work independently and in a team
• Experience in multinational environment
• Experience or high level of comfort in logistics or operations
• Experience managing teams or large projects
• Excellent analytical and communication skills
• Capacity to challenge and improve processes
• Demonstrated ability to work in a fast paced and competitive environment.
• Bsc. Degree (Business Administration, Logistics- supply chain, Economics, Engineering)
• Advanced degree preferred but not required
Join the journey!
Apply at [email protected] Please put Jumia COO in the subject line.
Who we are
• Africa Internet Group is the leading internet group of Africa with already over 2,500 employees in more than 20 African countries and huge successes such as Jumia.com, Kaymu.com, Hellofood.com, Lamudi.com, Carmudi.com and Jovago.com. It is led by top talented leaders offering a great mix of local and international talents and is backed by Millicom and Rocket Internet.
• Africa is one of the fastest growing economies in the globe, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Africa Internet Group steps in.
• We want to create a well-balanced team of talented, truly dynamic and highly motivated individuals with a passion for emerging markets and Africa. We are currently looking for outstanding candidates interested in entrepreneurship and web businesses.
