DAMCO in Nigeria Vacancy for Team Lead – Customer Service

DAMCO is one of the world’s leading providers of freight forwarding and supply chain management services. For more than 100 years, we have been providing our customers with transportation and logistics solutions that support the way they want to do business, wherever they are in the world.
As Team Leader for Customer Service, you will be able to bring your experience to the team and work in a pleasant work environment.

We offer

You will be reporting to the Customer Service .
You will be given the opportunity to express your ideas and mentored to understand the Company processes and build a strong career.

Key responsibilities

We are looking for

Position Qualifications:
 Bachelors’ degree in business management, social sciences or equivalent is desirable.
 Proficient in English as well as relevant local languages (verbal and written).
 Minimum 1 year of experience in customer service department for a fast-paced service company.
 Minimum 1 year logistics operations experience will be an added advantage.
 Excellent communicator, persuasive and enjoy solving problems.
 Ability to work in a team.
 Previous experience in a customer facing role, preferably one that involved any form of technical thinking.
 Can handle pressure and high volume of customers.
 Personable, energetic, accurate, proactive and excellent communication skills.
 Someone who is an excellent team player and able to work effectively under pressure.
 Should have the ability to converse with people of all levels and is well organized, efficient and effective.

Technical Skills:
 Basic proficiency in MS office

Performance measurement:
 Yearly performance appraisal where personal and business objectives for past year is reviewed and new objectives are agreed upon.
 Quarterly KPI Review


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