Specialist.Quality Assurance (IT & Technical)-|| at 9Mobile, Lagos Nigeria

Job: IRC3493


Job Title Specialist.Quality Assurance (IT & Technical)-||-
Location Lagos,NG
Job Summary

” Ensure the implementation of the process review framework and initiatives to drive conformance to business processes whilst ensuring quality delivery throughout the business
Principal Functions

” Communicate process review reports and identified process gaps to stakeholders and monitor implementation of corrective actions
” Generate periodic KPI performance reports for strategic processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions
” Generate periodic performance reports for identified functional processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions ” Monitor the performance of inter-departmental and vendor SLAs to determine their effectiveness in terms of time and quality of service, analyze root cause of SLA breaches, and recommend improvements
” Continuously ascertain maturity level of EMTS processes in order to monitor evolution of strategic processes, and share best practices with the organization
” Facilitate process awareness trainings and design of workshop materials for internal and external customers
” Establish and manage quality teams for process optimization and operational excellence
” Conduct periodic and ad-hoc review of EMTS business processes to determine fitness for purpose
” Generate process review reports with identified strengths, weaknesses and improvement recommendations
” Identify and mitigate process bottlenecks in order to realize process efficiency
” Identify and document realistic process controls for tracking and reporting processes within agreed timelines
” Enhance corporate governance by supporting the deployment of a robust policy framework. Facilitate enterprise policy development to deployment and process performance monitoring with the intent of supporting the effective delivery of objectives
” Support the maintenance of the Quality Management System to promote the organization’s competitive edge
” Carry out other assignments as directed by the Manager, Quality Management.
Educational Requirements

” First degree in a relevant discipline from a recognized university.
” Three (3) to Five (5) years work experience
Experience,Skills & Competencies

” Process Design and Analysis
” Project Planning and Control
” Problem Solving
” Presentation/Facilitation
” Passion for Excellence
” Integrity
” Empowering people
” Growing people
” Team work
” Customer Focus
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