Work collaboratively with a cross-functional, multi-disciplinary team across the bank to enhance and drive adoption and utilization of digital banking products.
Design and drive implementation of low-friction, customer-friendly and risk-mitigated operational processes for products
Drive product adoption, engagement and deepening of customer relationships across the bank?s digital product portfolio
Work with relevant stakeholders to make sure the right feature set, operational, onboarding, and compliance processes are included to meet customer needs.
Manage customer-focused quality assessments and improvement processes.
Support risk management, compliance, and audit needs as necessary.
Analyze trends and market disruptions while searching for emerging market opportunities
Provide leadership and guidance for staff in reporting line
Position the bank for open banking adoption
Assess reliability, safety, performance and risk of new concept, solution, designs & methodologies.
Manage any other responsibility as assigned by line manager
Qualification & Experiences
Minimum of B.Sc / HND in any relevant discipline. Post-graduate degree will be an added advantage
A minimum of 7 years post-NYSC experience, in financial services, Fintech, IT, Telco, Consulting, or similar sector.
3+ years of digital or mobile product management experience
Demonstrated track record of delivering digital products that generate substantial value for the bank and customers
Must be comfortable delving into technical topics, producing thoughtful analysis, and presenting to a wide range of executive stakeholders.
Key Performance
Required Knowledge
Knowledge of digital and IT solutions, services and products
Strong knowledge of current digital banking trends
Knowledge of Product Management
Knowledge of mobile technologies, especially as related to financial services
Knowledge of Ideation and prototype development
Knowledge of Stakeholder Management
Knowledge of Project Management
Knowledge of Basic programming skills
Knowledge of Market Trend Analysis
Knowledge of IT Security
Strategic and innovative thinking and writing.
Conversion of strategic thoughts to realistic plans and workflows.
Data gathering and analytic skills.
Organizational and time management skills
Strong communication skills to convey the business case, business plan, and intended end state of the digital product experiences.
Ability to use Microsoft Office applications (Project Management, Visio, Excel, Word and Power Points)
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