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Digital Product Manager at Accion Microfinance Bank-Lagos

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Job Responsibilities
  • Work collaboratively with a cross-functional, multi-disciplinary team across the bank to enhance and drive adoption and utilization of digital banking products.
  • Design and drive implementation of low-friction, customer-friendly and risk-mitigated operational processes for products
  • Drive product adoption, engagement and deepening of customer relationships across the bank?s digital product portfolio
  • Work with relevant stakeholders to make sure the right feature set, operational, onboarding, and compliance processes are included to meet customer needs.
  • Manage customer-focused quality assessments and improvement processes.
  • Support risk management, compliance, and audit needs as necessary.
  • Analyze trends and market disruptions while searching for emerging market opportunities
  • Provide leadership and guidance for staff in reporting line
  • Position the bank for open banking adoption
  • Assess reliability, safety, performance and risk of new concept, solution, designs & methodologies.
  • Manage any other responsibility as assigned by line manager
Qualification & Experiences
  • Minimum of B.Sc / HND in any relevant discipline. Post-graduate degree will be an added advantage
  • A minimum of 7 years post-NYSC experience, in financial services, Fintech, IT, Telco, Consulting, or similar sector.
  • 3+ years of digital or mobile product management experience
  • Demonstrated track record of delivering digital products that generate substantial value for the bank and customers
  • Must be comfortable delving into technical topics, producing thoughtful analysis, and presenting to a wide range of executive stakeholders.
Key Performance
Required Knowledge
  • Knowledge of digital and IT solutions, services and products
  • Strong knowledge of current digital banking trends
  • Knowledge of Product Management
  • Knowledge of mobile technologies, especially as related to financial services
  • Knowledge of Ideation and prototype development
  • Knowledge of Stakeholder Management
  • Knowledge of Project Management
  • Knowledge of Basic programming skills
  • Knowledge of Market Trend Analysis
  • Knowledge of IT Security
  • Strategic and innovative thinking and writing.
  • Conversion of strategic thoughts to realistic plans and workflows.
  • Data gathering and analytic skills.
  • Organizational and time management skills
  • Strong communication skills to convey the business case, business plan, and intended end state of the digital product experiences.
  • Ability to use Microsoft Office applications (Project Management, Visio, Excel, Word and Power Points)

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