Customer Service Executive – Safmarine – A.P. Moller/Maersk, Cairo, Egypt
February 14, 2011 | Posted by admin | 1,037 views
Expires: 2/27/2011 Ref: 55973
Customer Service Executive – Safmarine – A.P. Moller/Maersk, Cairo, Egypt
Position: Customer Service Department
Type: Individual Contributor
JG: 48″Executive”
Reports to: Customer Service Manager
Safmarine Egypt/Libya has been growing well above expectations of both Egypt’s board as well as Safmarine’s ELT (Extended Leadership Team.) In continuation of our growth and in line with the W1nning Edge strategy, we are looking to groom new recruits into what Safmarine loyalty & spirit is about.
Safmarine’s customer service, in particular, is our proudest & most important department. Lead by an new experienced leader, you will be measured on client loyalty & customer engagement, the two factors that put Safmarine ahead of competition. With time, you will be expected to demonstrate our CS department strongest assets:
Accessability to our clients & colleagues abroad.
Proactive communication & prompt responsiveness
A Streamlined booking process without bureaucracy
Listening to our clients
Main Responsibilities:
* Handle all requirements of the Customers. Either directly or through the specialized departments – in both cases, have full ownership of meeting the request in a timely, accurate, professional manner and in a friendly way.
* Handle all communication with the Customers. Have full ownership of informing the customers of new services, new charges, shipment updates/status, relevant news or any other information that Customers should or might be interested in – in a timely, accurate, professional, proactive manner, productivity and in respect of Customer satisfaction.
* Coordinate with relevant departments.
* Establish good customer’s relationships.
* Promote e-commerce.
* Follow up/improve on customers’ performance regarding payment, documentation requirements and invoicing requirements.
* Deliver service in accordance with KPI’s and reflect image and values.
* Be prepared to cover your Team members during leave and to proactively assist during peak times.
* Attend and/or follow up on resolution of customers’ requests during duty.
Specific Tasks are:
* Follow the global SOPs with special attention to detail in several dimensions: IMO, OOG, standard bookings, cross bookings, Reefer & Key client.
* CSS targets for the set of customers assigned to the CO.
* Invoice Error Ratio for the set of customers assigned to the CO.
* Amendment Ratio for the set of customers assigned to the CO.
* DSO for the set of customers assigned to the CO.
* Assume other responsibilities & outsourcing initiatives as assigned by management.
Main requirements are:
* Effective listener and communicator.
* System-minded with a knack for detail.
* Ability to work under pressure of multi-tasking.
* Ability to guide junior colleagues yet allows them room to grow and learn.
* Teamwork approach is critical.
* Excellent command of English.
* Import background will be a plus.
* Positive attitude
* High sense of integrity and responsibility
* Adaptability to changes in the work environment – manages competing demands and is able to deal with frequent change, delays or unexpected events.
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Categories: egypt jobs, egypt vacancies | 
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Is their any vacancy for me in your organisation ?… Because I love to simplify complex events through my scenario analysis model .Tula .
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ld , they say brings. out the best in you : genius factor is an elixir that is mean’t for explorers like me ..what is our responsibility in live ? Every potential C.E.O must ask himself that pertinent question – Tula .