Key Accounts Manager – Damco, Cairo, Egypt
Role reports to: Country manager Egypt (in 2011)

Job Summary: To grow and develop the DAMCO Key Accounts in Egypt. The role has a strong Commercial focus and is responsible for selling DAMCO and its services into the Country Key Accounts.

The position will be required to attend and assist in the preparation of Quarterly Reviews for our Key Accounts and network within the DAMCO organisation to promote account development within Egypt.

The ideal candidate should be a senior professional with a proven track record in successful solutions, covering Freight, Customs Management, Warehousing, Trucking & Clearance, International Consolidations, Vendor Management and developing flexible solutions that show innovation.

General Responsibilities: To develop, identify and deliver a profitable business base and business growth within Egypt’s Key Accounts. Undertaking sales calls and presentations from basic Logistic clerks to Board of Directors of Multinational organisations.

Develop and grow relationships within the DAMCO organisation and Operational support teams. Work in parallel with country management team to ensure that continued account development and relationships are maintained outside of personal visits in field. Develop and present a detailed KPI report and business review for each of the Key Accounts on a quarterly basis.

Specific Responsibilities:

Strategy
Deliver profitable new business wins within the Key Accounts group of customers, as well as maintaining the existing business base.
Create customer loyalty through unmatched customer service.
Show detailed grow of Key Account development in Egypt as well as develop business opportunities within the Multinational head offices.

Customer Focus
Ensure that the client KPI’s are achieved
Develop and maintain strong working relationships within the Key Accounts to drive business growth
Identify pain areas within the Key Accounts where DAMCO will be able to grow and develop a solution to show innovation and generate profitable business
Actively manage and new business operations implementations
Act as an escalation point for the client

Financial Control
Drive CM1 performance through well maintained financial propositions and P&L applications for new business targets
Develop P&L and cappex modules for Supply Chain Solutions to ensure that new business opportunities are supported within DAMCO financial policies
Maintain and develop capital assets required for Supply Chain Solutions in accordance with DAMCO policy
Develop and maintain P&L performance monitoring and new implementation financial performance.

Resource Planning
In coordination with the country manager, identify the long term staffing requirements and propose the necessary action for new business solutions and assets
Workload management

Values
Drive the Company values and act as a role model in their application
(Constant Care, Humbleness, Uprightness, Our Employees, Our Name)

Key Performance Indicators:

· Client profitability (CM1)
· Individual Client KPI’s are achieved as a minimum
· New Business revenue development.
· New Business closures
· Client Satisfaction scores on surveys
· CM1 and CCM reviews to be completed to agreed deadlines
· Consistent application of values in the work environment
· Deliver Ad Hoc reports within agreed deadlines

Soft skills & Knowledge required:
· Excellent communication skills
· Strict corporate attire and appearance
· Best in class in PowerPoint design and deliverance
· Best in class customer service skills & mindset
· Solid financial management understanding
· Supply Chain Development background
· Extremely Solid Industry background and knowledge
· Senior Sales professional
· Senior Business development skills

Key Stakeholders
· Client stakeholders
· Country Manager
· Chief Commercial Officer MEA
· Country CCO (if exists)

Apply now

Expires: 2/27/2011 Ref: 55973
Customer Service Executive – Safmarine – A.P. Moller/Maersk, Cairo, Egypt

Position: Customer Service Department

Type: Individual Contributor

JG: 48″Executive”

Reports to: Customer Service Manager

Safmarine Egypt/Libya has been growing well above expectations of both Egypt’s board as well as Safmarine’s ELT (Extended Leadership Team.) In continuation of our growth and in line with the W1nning Edge strategy, we are looking to groom new recruits into what Safmarine loyalty & spirit is about.

Safmarine’s customer service, in particular, is our proudest & most important department. Lead by an new experienced leader, you will be measured on client loyalty & customer engagement, the two factors that put Safmarine ahead of competition. With time, you will be expected to demonstrate our CS department strongest assets:

Accessability to our clients & colleagues abroad.

Proactive communication & prompt responsiveness

A Streamlined booking process without bureaucracy

Listening to our clients

Main Responsibilities:

* Handle all requirements of the Customers. Either directly or through the specialized departments – in both cases, have full ownership of meeting the request in a timely, accurate, professional manner and in a friendly way.

* Handle all communication with the Customers. Have full ownership of informing the customers of new services, new charges, shipment updates/status, relevant news or any other information that Customers should or might be interested in – in a timely, accurate, professional, proactive manner, productivity and in respect of Customer satisfaction.

* Coordinate with relevant departments.

* Establish good customer’s relationships.

* Promote e-commerce.

* Follow up/improve on customers’ performance regarding payment, documentation requirements and invoicing requirements.

* Deliver service in accordance with KPI’s and reflect image and values.

* Be prepared to cover your Team members during leave and to proactively assist during peak times.

* Attend and/or follow up on resolution of customers’ requests during duty.

Specific Tasks are:

* Follow the global SOPs with special attention to detail in several dimensions: IMO, OOG, standard bookings, cross bookings, Reefer & Key client.

* CSS targets for the set of customers assigned to the CO.

* Invoice Error Ratio for the set of customers assigned to the CO.

* Amendment Ratio for the set of customers assigned to the CO.

* DSO for the set of customers assigned to the CO.

* Assume other responsibilities & outsourcing initiatives as assigned by management.

Main requirements are:

* Effective listener and communicator.

* System-minded with a knack for detail.

* Ability to work under pressure of multi-tasking.

* Ability to guide junior colleagues yet allows them room to grow and learn.

* Teamwork approach is critical.

* Excellent command of English.

* Import background will be a plus.

* Positive attitude

* High sense of integrity and responsibility

* Adaptability to changes in the work environment – manages competing demands and is able to deal with frequent change, delays or unexpected events.
Apply for this position

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Adexen Recruitment Agency is mandated by a leading industrial Group to recruit its Human Resources Manager Organisational Development with commercial function for the entire Sub-Saharan region.

Job description
He / she has to play a Strategic business partner working with the Divisional Sales & Marketing teams across Africa as well as the Country HR teams to deliver first class HR services and to manage the execution of functional excellence improvement programmes. The role is there to help develop the commercial capabilities and competencies in SSA.

The initial focus is to use three pilots BUs who are all at different stages of maturity in commercial performance. The incumbent will help each pilot BU to develop their commercial capability by:

1. Reviewing / redesigning the organization – based on customer mix
2. Assessing the existing organization
3. Development initiatives for existing team
4. Incentive schemes
Managing and coordination of change programmes/ OD interventions for the African region in order to monitor progress against the vision for future service delivery and to take action to ensure alignment as appropriate

Responsibilities
Assess and develop organizational needs and design and deliver OD/OE interventions to drive the commercial capabilities and competencies in SSA.
Reviewing / redesigning the organization – based on customer mix
Build strong connect with Business teams (Sales, Marketing, Outsourcing and Exports) to effectively partner in building the right culture in the organization
Sources L&D interventions especially sales & commercial team and works with specialists/ operational managers to design fit for purpose interventions
Ensure capability building for the commercial team as per development needs & company priorities and create a performance oriented work culture
Help establish the organizational culture and climate in which people have the competency, concern and commitment to serve the company and customers well.
He/ she has to Facilitate and drive performance driven culture. Responsible for business direction from the Lead HR Partner for the business division/segment or group function.
Manage key transformation projects and coordinate others, managing risks and opportunities associated with transformational change and business process re-engineering, taking all steps to mitigate/exploit these to ensure that the transformation programme is successfully delivered.
Partners with business leadership team to understand business strategy and define and align human capital strategy elements to ensure achievement of business goals.
Enable local sales team with in the SSA region a sense of employee engagement and culture to build a motivated & committed workforce to partner the business in achieving their objectives
Qualifications et experience
Bachelor degree and preferably MBA or post graduate qualifications
10 years experience in a similar position especially significant experience in a Senior Human Resources Management role or sales background
Significant experience in commercial OD interventions/ transformational change and Business Process Re-engineering for sales and commercial teams with in a complex organisation
Thorough knowledge of Program Planning, implementation and evaluation principles, practices and procedures
Excellent in problem solving, analytical skills
Ability to work in multicultural environment and under pressure
International exposure is preferred
Previous experience in Africa
Excellent command in English
What is on offer
Attractive expatriate package

If your experience, personal characteristics and qualifications meet the position specifications and your personal objectives are to seek such a challenge, then we would like to hear from you with details of your current earnings, up to date CV and explanation as to why your achievements to date fit you for consideration.

Apply

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Department OTH
Location Egypt and other Countries
Category General
Job Description
If all active vacancies below are not fitting your qualifications or targeted position within your field of expertise, apply for this “General Vacancies”, by entering your permanent e-mail address, your favorite password (both will be your permanent ID in the System),fill appropriate fields and attach your CV. Accordingly you will be permanently reachable to repeatable searches by Orascom Telecom Human Resources Department.
Required Qualifications CLICK FOR MORE AND TO APPLY

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Vacancy Finance Director

Responsible for the implementation of the Financial Strategy of the company Coordination of different functions of the finance department and its relations with other departments. Forecast cash flows of the Company and ensure adequate financial resources and investments. Ensure adequate financing for the company. Negotiate and execute loans and financing facilities with the banks. Ensure adequate financial control over all activities

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Vacancy Procurement Manager

Responsible for establishing written procedures for tendering, materials acceptance, inventory management and disposal of materials. Secure all logistics required to ensure smooth flow of equipment / services in an efficient manner. Ensure that all company’s fixed assets are covered with a proper insurance policy that covers respective risks.

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Vacancy Core Network – NSS Manager

Responsible for NSS equipments engineering and design. Responsible for NSS dimensioning rules and routing analysis. Responsible for NSS equipments acceptance. Monitoring NSS equipments performance. Quality and performance assurance. Long term NSS network planning

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Vacancy Site Acquisition Manager

Responsible for the management of the site selection, leasing and zoning activities as well as the information facilitation required for the GSM sites assigned to their direct reports. Prioritize sites for the surveyor in accordance with the leasing, zoning, construction & RF engineering criteria. Provide guidance to and occasionally assist the negotiators with respect to all aspects of site acquisition, including negotiation tactics.

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Vacancy Marketing Director

Responsible for the overall direction and strategy setting of the marketing department with regards to the planning, development and implementation of marketing strategies, plans and programs in areas of market research, sales promotion, pricing, advertising and public relations.

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Vacancy Sales Director

Responsible for overall direction, and control of all sales activities for the company to maximize sales and revenues. Recruits, trains, motivate & maintain an effective sales force. Develop strategies and objectives with regards to sales quota, revenue growth and the maintenance of present customers’ satisfaction.

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Vacancy VAS Marketing Manager

Responsible for conducting marketing surveys on current and new product and service concepts. Observe and evaluate the performance of existing products and services and develops techniques to expand and improve them. Coordinate at all stages with IT, Technical and Finance departments to determine progress of work, hardware and software capabilities, launch schedules, and to provide information on changes in specification to all concerned parties.

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Vacancy Distribution Manager

Responsible for developing and executing marketing plans and programs, both short and long range, to ensure the profit growth and expansion of company products. Manage the distribution channel which. Continuously evaluate effectiveness of sales force in meeting customer demands and expectations

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Vacancy Corporate Sales Manager

Manage creation and implementation of Corporate Services plans, programs, procedures, and budgets. Participate in developing corporate division’s main objectives, plan and budget.

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Vacancy Revenue Assurance Manager

Responsible for assuring that the test bill Cycle has been performed on time with no delay to start billing process. Assure the regular reconciliations between cash collection system and billing system. Write the accounting treatment for each new product or promotion introduced by Marketing/Sales. Securing proper procedures within the company that allow internal control and accurate recognition of all revenue aspects.

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Vacancy Chief Financial Officer – North Korea

Formulate and administer the company’s financial policies and develops long term financial goals and objectives. Direct the company’s financial and accounting practices as well as its relationship with the leading financial institutes, shareholders and financial community. In addition to developing of plan and controlling debt and allocation of funding options.

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Vacancy Accounting Controller

Preparing financial policies in compliance with the Laws. Controlling the company through monitoring the general accounting & reviewing all the financial statements Ensuring that the money invested is properly utilized and invested. Controlling all the general accounting process. Responsible for tax requirements

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Vacancy Investor Relations Supervisor OTH-INV-01

Analyzes company financial statements. Supports in the release of company financial results. Interface and coordinate with various authorities in the financial and investment community. Analyzes risks and economic trends. Evaluates economic and business conditions.

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Vacancy Budgeting, Planning & Control Supervisor

Provides financial analysis and performance of budgeting reports of all subsidiaries. Set up, update and maintain industry KPI benchmark for each country, region. Manages development of detailed financial reports to measure performance against plan and to explain and quantify sources of deviation from planned performance.

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Vacancy Accountant

Preparation of month end reconciliation. Processing of vendors invoices, credit notes and payments. Daily processing of invoices to customers and cash receipts. Processing of all assets additions, disposals, depreciation, amortization, and disposals.

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Vacancy Corporate Finance Director: OTH-F-01

Responsible for forecasting cash flows of the Company and ensure adequate financial resources and investments. Ensure adequate financing for the company. Negotiate and execute loans and financing facilities with the banks. Ensure adequate financial control over all activities. Coordination of different functions of the finance department and its relations with other departments.

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Vacancy Treasury Manager:

Responsible for managing company cash (In & Out) in all forms of cash to avoid bounced checks and lost funds. Ensure that all wire payments reach its beneficiaries and payments acknowledgments are made on time. Forecast the company cash needs all the year long and plan for required new finance needs.

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Vacancy Financial Analyst

Assist IR Director build a strong, long-term shareholder base and achieve full stock valuation.

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Vacancy Accounting Specialist

Preparation of month end financial statements (BS, IS, CF, Dashboard statistics, Trend) Preparation of month end files i.e. consolidation of unit’s month end reconciliation’s (AP, AR, INV, FA, and CASH) Follow up and control on all sales and income tax issues Control of the different accounts (Prepaid expenses, letters of credit, sales tax, Retained earning, statutory reserve, roaming, dealers, bad debt, fixed assets) Preparation of month end reconciliation Processing of vendors invoices, credit notes and payments Daily processing of invoices to customers and cash receipts Processing of all assets additions, disposals, depreciation, amortization, and disposals Processing of stock additions (costing) and releasing (sales, FOC….) Preparation of month end stock counts Review of month end payroll Processing month end payroll bank transfers and slips Preparation of employee’s income tax and social tax payment Processing employees end of service calculation Preparation of income tax payroll certificates

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Vacancy Accounting Manager – North Korea

Manage and maintain the accounting and financial reporting system Manage and supervise the accounting department to ensure the compliance with the company’s accounting and financial policies and procedures Manage and monitor the reporting system to prepare and generate reports regarding the company’s taxes and tax dues

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Vacancy Accounting Manager – Orascom Telecom Holding

Responsible for OTH Standalone accounting functions including managing and monitoring regular financial statements, general ledgers, AP, payroll, cash control, department budgeting.

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Vacancy International Business Manager

Manage International activities including creating synergies between OT subsidiaries in terms of benchmarking existing best practices across OT group as a means to benefit from each others’ successes that could be transferred to other subsidiaries and hence increase the overall revenue of OT.

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Vacancy Chief Marketing Officer – Algeria

Plan and Develop the marketing strategy for new products and services to achieve/ exceed company’s market share

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Vacancy VAS Marketing Manager: OTH-GSM-01

Responsible for conducting marketing surveys on current and new product and service concepts. Observe and evaluate the performance of existing products and services and develops techniques to expand and improve them. Coordinate at all stages with IT, Technical and Finance departments to determine progress of work, hardware and software capabilities, launch schedules, and to provide information on changes in specification to all concerned parties

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Vacancy Distribution Manager (CAT) RF.CO7

Responsible for developing and executing marketing plans and programs, both short and long range, to ensure the profit growth and expansion of company products. Manage the distribution channel. Continuously evaluate effectiveness of sales force in meeting customer demands and expectations QUALIFICATIONS AND EXPERIENCE: University degree. (MBA is a plus) 5-7 years of experience in the telecommunication field.

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Vacancy Customer Support Manager (CAT) RF.OP1

Responsible for planning, organizing, and coordinating customer service department activities. Manage the implementation of processes and procedures of customer service. Make occasional / random/ periodic courtesy calls to existing corporate customers to ensure satisfaction with services provided. QUALIFICATIONS AND EXPERIENCE: University degree. (MBA is a plus) 5-7 years of experience in customers operations field in the telecommunication industry.

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Vacancy Customer Support Manager

Responsible for developing, planning, organizing, and coordinating Customer Service Department activities. Manage the implementation of processes and procedures of Customer Services. Make occasional / random/ periodic courtesy calls to existing corporate customers to ensure satisfaction with services provided.

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Vacancy Call Center Manager

Customer Service planning and implementation of programs to generate customer satisfaction and loyalty. Communicate, coordinate and ensure implementation of billing and customer administration system requirements with Billing Department. Develop a procedural framework for customer service operations.

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Vacancy Customer Operations Support Manager

Derives the strategy to achieve a proper customer care function in the group. Follows up and audits main KPIs and reports monthly on it. Establish unified Processes, best practices and Infrastructure requirements.

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Vacancy Postpaid Marketing Manager

Develop marketing strategies for postpaid & implement marketing goals to ensure market share & profitability. Maintain close contact with & understands customers needs. Prepare business forecasts, plans, & pricing proposals for postpaid products.

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Vacancy Prepaid Marketing Manager

Develop marketing strategies for prepaid products & implement marketing goals to ensure market share & profitability. Maintain close contact with & understands customers needs. Prepare business forecasts, plans & pricing proposals for prepaid products.

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Vacancy Marketing Director

Responsible for the overall direction and strategy setting of the marketing function for the company with regard to the planning, development and implementation of marketing strategies, plans and programs in areas of market research, sales promotion, pricing, advertising and public relations. Qualifications and Experience: MBA or Masters in International Business is a must 9-12 years of experience in the GSM field

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Vacancy Corporate Sales Supervisor (CAT) RF.CO10

Manage creation and implementation of Corporate Services plans, programs, procedures, and budgets. Participate in developing corporate division’s main objectives, plan and budget. QUALIFICATIONS AND EXPERIENCE: University degree. 3-5 years of experience in the telecommunication field.

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Vacancy Sales Support Supervisor (CAT) RF.CO11

Ensure that proper products and services are standardized in all sales shops. Ensure proper product display. Ensure availability of proper marketing POS items in the shops and sales schemes QUALIFICATIONS AND EXPERIENCE: University degree. 3-5 years of experience in the telecommunication field.

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Vacancy Sales Coordinator (CAT) RF.CO12

Managing correspondence and communications with the direct sales channels. Answer and follow up telephone inquiries received by sales channels. Follow up and resolve customer’s inquiries and complaints QUALIFICATIONS AND EXPERIENCE: University degree. 1-2 years of experience in the telecommunication field.

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Vacancy Call Centre Supervisor (CAT) RF.OP2

Responsible for setting an overall plan for the call centre operations. Monitoring reasons for calls and identifying subscribers needs to improve service standards. Identify and Plan training requirements for call centre staff. QUALIFICATIONS AND EXPERIENCE: University degree. 3-5 years of experience in customers operations field in the telecommunication industry.

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Vacancy Activation Supervisor (CAT) RF.OP3

Responsible for implementing the strategies, policies and procedures for activation of services. QUALIFICATIONS AND EXPERIENCE: University degree. 3-5 years of experience in Customers Operations field in the telecommunication.

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Vacancy Customer Service Representative (CAT) Ref. OP4

Receives calls from customers to answer their queries, solve their problems and provide solutions. Document cases that need follow up and transfer them to entitled personnel. QUALIFICATIONS AND EXPERIENCE: University degree. 1-3 years of experience in Customers Operations field in the telecommunication industry.

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Vacancy Market Development Manager (CAT) (Required Now) Rf.CO3

Develop marketing strategies for different markets and segments to ensure market share & profitability. Maintain close contact with & understands customers needs and new technologies. Plan to achieve the company’s overall commercial targets regarding revenues and acquisition. Prepare business forecasts, plans, & pricing proposals for

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Vacancy Marketing Supervisor (CAT) Rf.CO4

Develop marketing strategies for products & implement marketing goals to ensure market share & profitability. Maintain close contact with & understands customers needs. Prepare business forecasts, plans & commercial proposals for products. QUALIFICATIONS AND EXPERIENCE: University degree. 3-5 years of experience in the same field.

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Vacancy PR & Communication Specialist (CAT) RF.CO5

Responsible for support the sales and marketing department in campaigning new launched products.Media relations with journalists local and international, through press conferences, press releases, interviews…etc.Prepare and handle company strategic advertising – campaigns QUALIFICATIONS AND EXPERIENCE: University degree. 1-3 years of experience in the telecommunication field.

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Vacancy Sales Support Manager (CAT) RF.CO6

Responsible for ensuring that products and services are available at all sales channels including proper distribution, storage, cash control, cash reports, refunds, checks and cash change. QUALIFICATIONS AND EXPERIENCE: University degree. (MBA is a plus) 5-7 years of experience in the telecommunication field.

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Vacancy Corporate Sales Manager (CAT) RF.CO8

Manage the corporate sales team. Plan for achieving the company’s corporate market targets and objectives. Allocate quotas for the team. Coaching and enhancing the selling skills of the work-force. Ensure the corporate image and maintain close relation-ship with key corporate accounts. QUALIFICATIONS AND EXPERIENCE: University degree. (MBA is a plus) 5-7 years of experience in the telecommunication field.

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Vacancy Customer Operations Director (Djezzy)

Responsible for developing, planning, organizing, and coordinating Customer Services Department activities. Ensure quality and consistency of customer services on a nationwide basis Provide effective customer service & high levels of clients satisfaction and loyalty Effectively drive the implementation of new and existing projects within the center. Approve customer service planning and supervise the implementation of programs to generate customer satisfaction and loyalty. Ensure operational effectiveness and efficiency of business operations and processes. Approve the policies and procedural framework for customer service operations (Ownership of the customer services manual) Responsible for the maintenance of the Total Customer Satisfaction concept

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Vacancy Sales Support Manager

Derives the strategy to increase and enhance sales reach and effectiveness. Follows up on Distribution, Channel Management and corporate sales force. Ensures proper set up and commission scheme implementation through Audits and mystery shopper efforts. Reports monthly on distribution performance. Suggests way to improve the sales effectiveness. Supports subsidiaries on different sales projects.

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Vacancy Marketing Product Development Supervisor

Manage products for ARPU maintenance beyond normal voice. Owns the product road map and follows its implementation with subsidiaries (with support of program management when needed).He also follows up on promoting the service after launch and keeps track of performance and reports on it. Value Added Services (VAS) Experience.

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Vacancy Corporate Marketing Manager

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Vacancy Roaming Manager

Manage roaming activities including creating synergies between OT subsidiaries in terms of benchmarking existing best practices across OT group as a means to benefit from each others’ successes that could be transferred to other subsidiaries and hence increase the overall revenue of OT.

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Vacancy Products & Services Marketing Manager

Develop appropriate products and services which will be the key to revenue generation. Developing and implementing products on a tight time schedule. Inter-working with several departments and suppliers and understanding their needs and limitations.

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Vacancy Customer Life Cycle and Loyalty Senior Manager

The role is a mixture of direct and indirect management of campaign implementation for cross-sell, up-sell and retention programs and overall coordination of the loyalty program, Imtyaz. In collaboration with the Marketing team, this role will ensure direct marketing campaigns align with the overall customer contact strategy, High Value, Retention and Loyalty strategies, and with the appropriate teams in Customer Service, Logistics, Technical, IT and Finance will implement the campaigns, conduct analysis and present results and recommendations. This role also houses the Quality team responsible for auditing all entities in the Customer Operations organization for process compliance and the treatment of all customer complaints.

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Vacancy Chief Commercial Officer

Responsible for leading and directing the day-to-day operation of the sales, customer operations and marketing department to maximize sales, market share and maintain customer satisfaction.

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Vacancy Market Development Manager

Follows up all commercial activities on a daily basis such as promotions, competitive moves and media scene and reports on them. Ensures Delivery of forecasted Acquisitions. Ensures maintaining the proper ARPU levels through proper pricing and follow up on product management. Ensures churn management by following up the loyalty and retention Programs. Reports monthly on subsidiary performance on commercial KPIs and key initiatives. Follows up with subsidiaries on key projects and supports implementation when needed. Analyses constantly the marketing factors and gives suggestions to improve our KPIs

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Vacancy Chief Commercial Officer – Bangladesh

Responsible for leading and directing the day-to-day operation of the sales, customer operations and marketing department to maximize sales, market share and maintain customer satisfaction.

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Vacancy Sales Operations Manager:

Responsible for developing all the processes, available systems and procedures for all sales channels. Ensure that products and services are available at all sales channels and include proper distribution, storage, cash control, cash reports, refunds, checks and cash change.

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Vacancy Sales Director

Responsible for overall direction, and control of all sales activities for the company to maximize sales and revenues. Recruits, trains, motivate and maintain an effective sales force; develops strategies and objectives with regards to sales quota, revenue growth and the maintenance of present customer’s satisfaction.

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Vacancy Marketing Director

Responsible for the overall direction and strategy setting of the marketing function for the company with regard to the planning, development and implementation of marketing strategies, plans and programs in areas of market research, sales promotion, pricing, advertising and public relations.

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Vacancy Customer Support Manager

Responsible for developing, planning, organizing, and coordinating Customer Service Department activities. Manage the implementation of processes and procedures of Customer Services. Make occasional / random/ periodic courtesy calls to existing corporate customers to ensure satisfaction with services provided.

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Vacancy Market Development Coordinator-Talent Management Program

Follow up on all commercial activities on a daily basis such as promotions, competitive moves and media scene and reports on them. Ensures Delivery of forecasted Acquisitions. Reports monthly on subsidiary performance on commercial KPIs and key initiatives.

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Vacancy Sales Manager-Fixed & Internet

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Vacancy Sales Distribution Manager

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Vacancy Commercial Strategy Senior Manager

Bring to the marketing direction and to the company the market vision, input & inform with all market, economical and financial analyses, as well as identify all commercial strengths & improvements needs that help to take appropriate strategic & financial decisions.

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Vacancy Customer Operations Director

Responsible for the overall performance of the call center, back office, training and all functions of the customer service management.

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Vacancy Training Supervisor

Prepare for and design Methods to collection and analyze the training needs. 2. Prepare and propose the development of the annual training plan and review this plan on quarterly basis. 3. Prepare Monthly, quarterly and statistical reports on all Training activities. 4. Assist department’s Trainees and Managers in achieving training objectives. 5. Maintains standard training equipment, and training library of resources. 6. Organize employee’s orientation programs. 7. Organize and implement various training and development programs to meet identified needs. 8. Evaluate all of-job training and share it with concerned parties. 9. Establish and maintain effective employee relations. 10. Assist in gathering up to date information for setting the Career Development Plan. 11. Maintain and upgrade training policies and procedures. 12. Prepare and get approval of the Competency Models of all Jobs across the Board including all details of Competency development Process and Competency identification. Enter and Update the Competency Models and Competency Development into the HRIS Job Description, Training Modules according to company related Approved Training & Development Policy. 13. Establish and maintain employee records of training, and keeps track on training process Across the board, and master the usage of the automated Training Modules within the HRIS, keeping full access and control of the data entry and updates within the Training Modules of the HRIS.

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Vacancy VP HR & Administration (For WL only) OTH-HR-01

Proactively drive & manage employee resource base and planning. Responsible for developing and implementing performance management system, compensation and benefits scheme, as well as employee training and development. Plan, coordinate and supervise countrywide administrative activities in accordance with company policies under the guidance of the CEO.

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Vacancy Recruitment Specialist (OTH) OTH-HR-09

Seek out, interview, and screen applicants to fill existing and future job openings and promote career opportunities within the Organization. Interview job applicants in employment office and refer them to prospective employers for consideration. Search application files, notify selected applicants of job openings, and refer qualified applicants to prospective employers. Contact employers to verify referral results. Record and evaluate various pertinent data.

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Vacancy Human Resources Supervisor (OTH) OTH-HR-08

” Plan and manage the recruitment process, manage recruitment team in order to reach the company’s future challenges related to Human Resources policy. ” Implement the recruitment process and update the company’s data bank. 1. Supervise preparation of the annual man power plan according to approved budgets. 2. Plan and manage the staff of the recruitment division when Reporting to him. 3. Plan the objectives and aims for the recruitment division and how to meet these objectives 4. Obtain wider view of the entire business need and accommodate for the needs. 5. Ensure establishing and maintaining a data base of candidates within all different fields. 6. Measure the progress of the recruitment activities by measuring the time, cost and efficiency of the selection process according to the key performance indicators. 7. Manage the recruitment process including; screening, interviewing and short listing candidates. 8. Upgrading the entire selection process, introducing new competencies and empowering employees to use the upgraded tools. 9. Plan for methods to measure the effectiveness of the sources of CVs, time to cover each position, obstacles 10. Draw out analysis reports that indicate problematic areas to recruit, the value of certain positions in the market.

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Vacancy HR Specialist ITALY-1

HR Specialist responsible for all recruitment Activities within the ItalianMarket, Dealing with Local and international recruitment agencies

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Vacancy Training & Development Manager

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Vacancy Human Resources Generalist

Responsible for implementing HR strategies as directed by the company. Develop and implement a board range of activities in the areas of recruitment, training, and compensation & benefits. Responsible for undertaking projects relating to the formation, development and implementation of HR policies.

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Vacancy Human Resources Manager

Plan, direct, and coordinate human resource management activities of the organization to maximize the strategic use of human resources and maintain functions such as employee compensation, personnel policies, and regulatory compliance, in addition to all other HR responsibilities.

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Vacancy HR Director

Responsible for implementing HR strategies as directed by the company. Develop and implement a broad range of activities in the areas of recruitment, training, and compensation & benefits. Responsible for undertaking projects relating to the formation, development and implementation of HR policies.

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Vacancy Technical Engineer-Talent Management Program

Minimize CapEx and OpEx while maintaining / improving the quality of service by enforcing global negotiations of unified specification. Continues technical & commercial update and renegotiation of frame agreements for vendors.

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Vacancy RF Engineer OTH-TEC-04

Participate in network design, site surveys frequency planning, and familiar with planning and survey tools usage.

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Vacancy NSS O&M Manager: OTH-TEC-03

Manage the trouble shooting & technical problem analysis for the Core (Switching/Signaling) network. Ensure proper System escalation procedure with the Vendor for all the GSM switching network nodes to avoid sudden system failures.

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Vacancy Core Development Supervisor

Data Network Transport Technology Developmento Continues evaluation for Technology development, to be ready to take the correct technology choice that optimize OPEX and/or CAPEX, may lead to Revenue increase or ensures business continuity. IP Transport Architecture Evolution Defining and Enhancing QoS for IP Transport Knowledge sharing and competence transfer between different group operations Being deeply involved in the Business Planning creation for the whole Core network Technologies (Mobile Switching, Fixed Switching, IN …etc) o Taking part and support in developing Mobile and fixed core network end-to-end solutions

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Vacancy Procurement Manager: OTH-TEC-02

Administrate the technical procurement database. Involved in the automation process of the procurement database . Involved in following up status of technical procurement activities. Involved in Quality control of purchasing process (internal and external). Participate in tenders/evaluation/negotiation cessions. Analyze company needs, financial data and cost Effective breakdown to monitor this area. Ensure standardization in all procurement activities through establishing written procedures which involve: tendering, materials acceptance, inventory management and disposal of materials. Responsible for achieving the highest degree of economy and efficiency in procurement activities and thus to safeguard company’s rights and interests.

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Vacancy VAS Development

Responsible for providing technical solutions for VAS for the company subsidiaries. Assist and participate in marketing ideas for VAS and development of GSM services and applications. Follow up latest technology trends to develop services already existing and obtain new services from different parties and optimizing them to other operator needs.

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Vacancy Head of Core Network

1- Plan and make decisions: ” Decide the necessary H/W and S/W that fulfills the network needs (Capacities, Quality, new services, new features…etc.) and department objectives ” Plan for providing the H/W and S/W in the needed time ” Decide the H/W locations to assure the effective and efficient way to use them ” Plan for the H/W re-location to be available there in time ” Decide the needed training and development plans to assure keeping the needed technical levels for the employees and to cope with the ongoing technologies 2- Organize: ” Network organization (Traffic routing, Network elements re-location…etc) and organizing with all the participants (Suppliers, Other departments and all the in touch environments) to achieve the department’s plans and participating to fulfill the other departments’ plans ” Organize and group the job upon the needs to fulfill the targeted plans 3- Lead: ” Decide the best ways (as contingency planning) in approaching the targets (in term of network and employees profile) 4- Control: ” Monitor the network profile and adjusting the network to assure the best service and quality ” Monitor and adjust the department activities to achieve the objectives

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Vacancy Technical Procurement Supervisor

Administrate the technical procurement database. Involved in the automation process of the procurement database . Involved in following up status of technical procurement activities Involved in Quality control of purchasing process (internal and external). Participate in tenders/evaluation/negotiation cessions.

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Vacancy Engineering Support & Technical Procurement Specialist IN/VAS

Minimize CapEx and OpEx while maintaining / improving the quality of service by enforcing global negotiations of unified specification. Continues technical & commercial update and renegotiation of frame agreements for vendors for IN/VAS activities.

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Vacancy BSS O&M Team Leader

Responsible for leading the BSS team to perform O&M tasks related to BSS, Transmission and technical environment equipment.

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Vacancy Engineering Support & Technical Procurement Specialist Access

Minimize CapEx and OpEx while maintaining / improving the quality of service by enforcing global negotiations of unified specification. Continues technical & commercial update and renegotiation of frame agreements for vendors for Access Network 2G & 3G activities.

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Vacancy Technical Operations Manager

Follow up and support the overall technical operational tasks. Tracking the key performance indicators and ensure the high level of quality control over operation. Review, analyze, and approve of the technical budget and defining the CAPEX utilization indicators. Monitoring network capacity and utilization of equipment including technical audit missions when needed. Tracking and control of OPEX elements (rent, utilities, leased lines, etc.) Development of working processes and documentation. Rollout and Inventory Follow up. Tracking and follow up of purchase orders from technical operations perspective.

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Vacancy Transmission Development Specialist

Support in defining the Backhaul/backbone & Aggregation technology roadmap for OTH and its OpCos. Support in managing vendor’s Backhaul/Backbone & Aggregation related issues.

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Vacancy Access Network Head

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Vacancy Chief Technical Officer CTO

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Vacancy Network Deployment Director

Assure proper implementation and expansion of telecom network by leading the Network Deployment Department.

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Vacancy Traffic & Technology Manager

Responsible for Traffic related KPIs and ensuring objective is reached. Ensure the preparation and justification of the densification budget calculations and reviewing.

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Vacancy VAS Broadband Manager OTH-VAS-2

Responsible for follow up on latest technologies in Broadband including Wifi,Wimax. Provide support to Internet-Mobile Value Added Services. Acts as a bridge between the ISP and Mobile Services. Promotes the company strategy towards Fixed to Mobile convergence (FMC). Manage relationship with vendors. MAP Internet ADSL services into GSM Services. Promotes broadband and ISP services into GSM Services. Increase knowledge transfer of subsidiaries in the IP Domain.

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Vacancy Chief Technology Officer – Bangladesh

Responsible for the build out and operation of the network and performance of the different technical function. Plan, identify & monitor the implementation of high availability reliable integrated IT solutions and billing system for the company according to business needs.

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Vacancy Operations & Maintenance Manager OTH-TEC-06

Responsible for the preparation of the maintenance plan for all the network sites and equipments. Responsible for fault and performance monitoring. Ensures spontaneous reporting and intervention to minimize down time.

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Vacancy BSS Engineer OTH-TEC-07

Responsible for all BSS activities performed by the subcontractors including vendor supervision and acceptance of the sites. Responsible for fault and performance management of BSS network elements.

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Vacancy Rollout Manager OTH-TEC-08

Managing field implementation division. Managing civil and communication activities performed by subcontractors. Evaluate subcontractors’ work efficiency. Responsible for following up and achieving targeted milestones of the implementation projects.

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Vacancy VAS Project Manager

To provide technical management to the project staff throughout the project, and provide an interface with other Technical groups outside the project. To support the project by ensuring that the technical issues within the project are identified and addressed.

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Vacancy Switching Development Specialist

Develop/Issue of the RFIs / RFQs for switching infrastructure and perform the final evaluation of the vendors’ responses. Review & approve budget and business plans for switching infrastructure. Define the key performance indicators for Switching Networks, which shall be applied to monitor / measure the network quality for OT operations. Participate in the preparation for bids for new GSM/ UMTS licenses.

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Vacancy Head of Core Network

Develop the Core Network Optimization, Development, Capacity, Data Network, Product and Services engineering plans which match the technical plan and budget.

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Vacancy Core Network Head

Responsible for Management of all Network subsystem (NSS), Intelligent Networks (IN), and Value added services (VAS) engineering and activities. Responsible for planning and Dimensioning NSS, IN, and VAS networks. Monitoring of different network elements for re-dimensioning according to actual traffic. Update of traffic model. Setting routing rules.

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Vacancy IT – Network Administrator

- Good knowledge of LAN , WAN in the matter of design , implementation and Troubleshooting – Good knowledge of VOIP – Familiar with PAPX admin and troubleshooting – Familiar with Video conference – Familiar with Wireless solutions – Knowledge of HP, Avaya , Cisco will be plus

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Vacancy Application Development Specialist

2-3 years practical experience in at least one of the following areas ” Relational databases, such as DB2, Oracle and/or MS SQL server (Oracle DBA experience would be a major plus) ” Web application servers: Web logic, Web sphere and/or Oracle; ” Bi experience or OLAP technology ” VB/C (or any other programming languages) ” Crystal Reports , oracle discover , oracle report builder ” Hyperion Experience is a major plus

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Vacancy IT KPI & Reporting Manager

Design, implement and regularly generate management reports about the performance, quality and efficiency of the IT departments within Telecom industry. Suggests KPIs, SLAs and quality indicators, collect & update the benchmark according to industry best practice.

See Vacancy Details then Apply
Vacancy IT Operations Support Manager

Inspecting and advising on the Purchase Orders/Requests initiated by the IT departments at the subsidiaries. Validating the business needs, requirements, and selected solutions for all the IT projects at the subsidiaries. And provide on-site assistance whenever needed.

See Vacancy Details then Apply
Vacancy Application Development Manager

Responsible for overall direction of a software development function in respect of the planning, writing, testing and maintenance of new and existing software products including engineering & reengineering of systems within the company.

See Vacancy Details then Apply
Vacancy Infrastructure Manager

Responsible for the development and delivery of IT solutions to business requirements in compliance with the corporate IT structure. Liaises with users and provides technical consultancy across the company relating to applications, systems software, and database or network problems.

See Vacancy Details then Apply
Vacancy IT Technical Support Supervisor

H/W and S/W support for users. Maintain IT inventory

See Vacancy Details then Apply
Vacancy IT Network Administrator Specialist

Administrate network equipments, support VOIP & Video conference solution and support and maintain LAN &WAN connectivity

See Vacancy Details then Apply
Vacancy IT Security Administrator Specialist

Manage security devices firewalls, IDS….etc. Ensures compliance of IT Security Policies.

See Vacancy Details then Apply
Vacancy IT BI Application Development Manager

Act as a project manager and validate business functional analyst and solutions architect in the business intelligence and data warehousing function within IS, managing assigned work to time, cost, quality, and scope requirements. Interface with all levels of the organization management and all departments throughout the business, including executives, business analysts, IS personnel, as well as service providers. Manage the work collaboratively with business users to understand and document BI requirements, provide solution options and recommendations consistent with business requirements and strategy.

See Vacancy Details then Apply
Vacancy IT Application Support Supervisor

Support three or more applications which are a combination of development and implementation on projects of moderate to large size and complexity. Review support methodology of all financial applications in production in order to assure availability. Keep track of achieving support KPIs.

See Vacancy Details then Apply
Vacancy IT Operations Support Manager (Infrastructure)

Inspecting and advising on the Purchase Orders/Requests initiated by the IT departments at the subsidiaries. Validating the business needs, requirements, and selected solutions for the infrastructure IT projects at the subsidiaries. And provide on-site assisitance whenever needed.

See Vacancy Details then Apply
Vacancy IT Security Manager

Manage security devices firewalls, IDS….etc. Ensures compliance of IT Security Policies

See Vacancy Details then Apply
Vacancy Billing Manager

Recommend, implement and control billing policies and procedures to ensure a proper billing collection of client receivables. Liaises with MIS and Sales to deliver customized invoices and provide revenue and debtors reports to the finance department.

See Vacancy Details then Apply
Vacancy System Administrator

Administrate network equipments. Support VOIP & Video conference solution. Support and maintain LAN &WAN connectivity

See Vacancy Details then Apply
Vacancy IT Systems Administrator Specialist

Responsible for administrating all Database systems that are being used by the business applications across the company. Coordinate with the DBA’s to insure the needed availability level for different services.

See Vacancy Details then Apply
Vacancy IT & Billing Director

Responsible for setting overall strategy for IT and billing within the company. Responsible for the preparation of data security and recovery plans. Report IT and Billing plans for achievements and requirements to company management.

See Vacancy Details then Apply
Vacancy IT Operations Manager Ref.IT1

Responsible for 24hours data centre operations, application servers’ administration and database administration. Liaison with IT equipments vendors. QUALIFICATIONS AND EXPERIENCE: University degree in electrical / computer / communication engineering. 7+ years experience in UNIX and Oracle administration and line management in a data centre environment.

See Vacancy Details then Apply
Vacancy Application Development Coordinator

Ensure the operational effectiveness of software applications.

See Vacancy Details then Apply
Vacancy Process Manager OTH-STR-02

Responsible for setting and ensuring in coordination with line managers that all business processes, systems, procedures and resources related to Sales, Marketing and Customer Service activities are utilized at the maximum capacity to enable the effective supply of products & services to the user base

See Vacancy Details then Apply
Vacancy Program Management Director OTH-PMO-01

Responsible for setting and ensuring that all business processes, systems, procedures and resources are utilized at the maximum capacity to enable the effective supply of products & services to the user base. Responsible for Business Process Program for all activities concerned with defining and implementing all the launch critical business processes.

See Vacancy Details then Apply
Vacancy Marketing Supervisor

Assist in subsidiary management/operations control functions. Responsible for assisting subsidiaries’ achievement of main key performance indicators. Develop subsidiary level projects and ideas for implementation.

See Vacancy Details then Apply
Vacancy Strategic Planning Manager

Responsible for the preparation of the strategic and business plans for the company and its subsidiaries. Contribute by giving clear sense of Strategic vision for the firm with sharper focus on what is strategically important to the company. In addition, improving the understanding of the rapidly changing environment in the Telecom Sector.

See Vacancy Details then Apply
Vacancy Internal Audit Director

Conduct extensive audits for management to assess effectiveness of controls, accuracy of financial records and efficiencies of operations. Preparing necessary reports to the B.O.D. and recommendations to ensure work progress, improving efficiency and effective control.

See Vacancy Details then Apply
Vacancy Internal Audit Supervisor

Undertake the audit procedures of administrative, accounting and financial activities. Review the operations and efficiency for determining the areas that require amendment. Support the applicable work procedures in a way that helps improve efficiency and minimize the loss and wastes in the available resources. Increase the investment payoff, which is a matter that safeguards the operations of the holding company and its subsidiaries against risks in Egypt and/or abroad.

See Vacancy Details then Apply
Vacancy Revenue Assurance Supervisor

Assist in the definition and management of Revenue Assurance KPIs. Interface with subsidiaries’ Revenue Assurance departments in their projects, training and operations. Report on the overall RA controls and metrics status in OT Group.

See Vacancy Details then Apply
Vacancy Legal Affairs Manager

Help execute the various legal projects, assist other departments within the company with their requests and execute the legal details related to the work of the department.

See Vacancy Details then Apply
Vacancy Regulatory Affairs Manager

- Facilitate subsidiaries regulatory teams’ advice with regards to commercial activities. – Ensure subsidiaries regulatory teams’ awareness and readiness for potential commercial plans. – Liaise OTH technical needs in terms of spectrum, Microwave, QoS, implementation of new numbering plans in addition to other technical requirements as requested by technical departments. – Follow up subsidiaries degree of compliance with respect to License obligation and Regulatory authorities enquires. – Follow up the relation between regulatory subsidiaries teams and their regulatory authorities. – Accountable for proposing means to improve Interconnection Agreement in favor of OTH. – Assist in liaising the relation between OTH and its subsidiaries regulatory teams. – Assist in analyzing and planning the department budget.

See Vacancy Details then Apply
Vacancy PR & Communication Specialist OTH-PR-02

Responsible for handling different sponsorship events for the company. Support the sales and marketing department in campaigning new launched products. Handle internal and external correspondents regarding sponsorships and events.

See Vacancy Details then Apply
Vacancy PR & Communication Manager

Responsible for the management and enhancement of the PR & Communication strategy and visual identity of the company. Coordination and management of media relations, community affairs, events planning and sponsorships.

See Vacancy Details then Apply
Vacancy Advertising Manager: OTH-PR-01

Responsible for monitoring advertising agencies performance and prompt delivery of requested jobs. Manage and recommend the proper media channels. Prepare and handle company’s strategic advertising – campaigns. Participate in planning and managing the advertising budget.

See Vacancy Details then Apply
Vacancy PR & Communication Manager (CAT) RF.CO1

Responsible for the management and enhancement of the PR & Communication strategy and the visual identity of the company. Assist in establishing and maintaining a strong brand for the company. Analysing communication and branding activities of competition. Coordination and management of media relations, community affairs, events planning and sponsorships. QUALIFICATIONS AND EXPERIENCE: University degree. (MBA is a plus) 5-7 years of experience in the same field.

See Vacancy Details then Apply
Vacancy Project Manager – ARPU+

- Leads projects by directing departments from project kick-off through product launch and then will follow up. – Drives completion of the project on time and on target within budget constraints. – Manage all aspects of projects through cross-functional teams. This includes costs, timelines, budget and quality. – Manage simultaneous projects – Take necessary action to keep project on track, escalating issues as necessary

See Vacancy Details then Apply
Vacancy Technical Manager – ARPU+

Sustain International standards for the company platform performance and stability. Supporting the commercial department on services technical visibility and delivery dates.

See Vacancy Details then Apply
Vacancy Country Manager – ARPU+ – Morocco

-Managing operations in two different countries Morocco & Tunisia. – Responsible for the qualitative, quantitative targets & objectives which are set for each of these countries & on which the bi-yearly bonus is dependent. – Give feedback on field expectations and share with the commercial team. – Maintaining an effective reporting system to providers, partners & management. – Planning yearly budgets and media plans for the company operated services. – Negotiating with the third parties and content providers to reach optimum deals. – Identifying possible market opportunities based on careful analysis of the VAS offering in these countries. – Conducting market researches in order to identify the customers’ needs and to find out the updated technologies and applications that help satisfying these needs. – Managing and maintaining all revenue generating products and services in each country such as portals, IVR services, SMS, Ring back tones, etc… – Assign to subordinates the bi-yearly goals & objectives and assess them according to the results.

See Vacancy Details then Apply
Vacancy Subsidiary CEO

See Vacancy Details then Apply
Vacancy Country Manager

Expand Business in the country. · Develop & Manage relations with Telecom Operators & VAS providers · Study the market requirements to plan and execute GSM VAS strategy that fits the local needs. · Approach new potential clients, present market proposals. · Offer our content & RBT all through the region. · Finalizing deals with potential partners. · Revenue Reports.

See Vacancy Details then Apply
Vacancy Business Development Specialist (Arpu +)

Coming up with new ideas/products/services. Compiling Service Descriptions for new Services. Compiling & analyzing Revenue Reports. Testing & analyzing new content hits. Testing new Services. Product development & follow-up.

See Vacancy Details then Apply
Vacancy Technical / Operations Consultant (Arpu +)

Managing Software Development tea to assure timely & correct delivery of services (IVR, SMS, Web, WAP Portals) Designing project plans & schedule for distributing tasks for the team Following up with head office for platforms implementation Managing IT systems and staff

See Vacancy Details then Apply
Vacancy CFO Arpu+

· Responsible for the implementation of the Financial Strategy of the company · Direct and manage day-to- day activities of the finance Dept. to establish, manage and lead all financial, reporting, budgeting & planning, treasury, audit and accounting functions · Encourage the maximization of the operation’s value by advising CEO · Support operations through development of plans and control of dept and allocation of finding options · Ensure proper presentation and declaration of the company’s financial statements, reports and information revealed to the public · Monitor, follow-up and ensure the company proper situation and relation with the tax authorities and other government associations Monitor and follow-up the set-up and establishment of the company and the group financial, accounting and reporting policies and standards procedures

See Vacancy Details then Apply
Vacancy Personnel Manager

See Vacancy Details then Apply
Vacancy Technical Reporting Manager

· Coordinate execution of activities between OTH and OpCo (focus on Technical and Operational areas) · Gather data and information on current reporting practices and performance situations

See Vacancy Details then Apply
Vacancy Data Analysis and Modelling Supervisor

To ensure availability, accuracy and integrity of data collected from functional departments and to build mathematical / statistical models that could turn complex / large data-sets into usable information.

See Vacancy Details then Apply

Expires: 12/28/2010 Ref: 54723
Customer Service Manager – Damco, Cairo, Egypt
Description:

Hires, trains and manages members of the customer service department. Resolves difficult issues regarding client complaints and other matters. Works closely with managers in other departments, such as sales, to develop accounts, and update policies and procedures for client services.

Key Responsibilities:

The main focus of the customer service manager is to satisfy the needs of every customer. The work of the customer service manager has to be performed at various levels right from initial level of dealing with customers at the reception to the higher level to make the top management aware of the expectations and need of the customers.

Employee Supervision: The CSM is to supervise all the employees of customer service which includes checking the performance, work efficiency, punctuality and above all, the duties of his team of customer representatives

Customer Service: The CSM is responsible to ensure excellent customer service levels are provided by the company at all times and in all geographies. Special attention is given to the practices for customer service like listening to the customers, making suggestions, keeping the promises and ensuring that they are performed in an excellent manner which are key to good customer service.

Client Retention & Escalation: The CSM will be overall responsible for the retention and development of existing and newly landed clients. He will also be the point of escalation for clients who are not satisfied or confused about the service.

Sale Opportunities: The CSM is responsible for identifying and developing further sale opportunities with existing clients and support the sales team to capture these opportunities, and deliver the agreed services to the satisfaction of the client.

Customer Service Employee Development: The CSM is responsible to training and develop the CS team. His duty is to ensure that the employees possess the required knowledge regarding the services we deliver, values, expectations, rules and regulations of the job, as well as are of the right caliber to deliver the services to the satisfaction of the clients.

Targets and Goals: The CSM will be tasked to meet growth, CM1 and service level targets as set regularly. This includes increasing the customer satisfaction ratings of the company by providing good service to clients.

Main requirements for the position holder are:

· 5-7 years of experience in customer service delivery in a multinational company
· 3-4 years of experience in leading and managing a team
· Excellent communication and negotiation skills
· Perfect command of English and Arabic
· Self-driven, extroverted personality that likes to work with and through people inside and outside the company.
The position will offer you:

· A chance to develop and grow the new Customer Service department in Damco Egypt.
· Enhancement of your management and communication skills
· Exposure to an extensive client portfolio in and out of Egypt.
· Exposure to multinational environment

Apply for this position

Contact information:

George Farid

Managing Director

Posted: 9/28/2010 Expires: 10/28/2010 Ref: 47195 Damco is an independent unit of the A.P. Moller-Maersk Group of Companies and is a globally recognized and leading logistics provider! We are a global logistics provider, offering customized solutions for integrated supply chain management, international freight forwarding services, warehousing and distribution, reefer logistics, project cargo, customs house brokerage and supply chain consultancy services such as SupplyChain HealthCheck™ and SupplyChain CarbonCheck™ to large, international customers all over the world. Please visit our website at www.damco.com to learn more about our organization. Description: Coordinate shipments to Egypt from various origins. To serve clients professionally & efficiently in accordance with documented & globally agreed procedures.  Adhere at all times to the rules & regulations pertaining to the process of handling your clients. This includes but is not limited to documents, systems as well as finance requirements.  Pro active exception management in case of changes to scheduled shipment. Carefully manage a close working relationship with all key parties; overseas contacts, sales team, consignees, local and global accounts in addition to customs brokers/authorities. Interact directly with external providers such as airlines. Constantly work to improve data quality to obtain zero defects. Identify opportunities in the market & forward them to Sales/Management with proactive approach. Be a key player in promoting the DAMCO services and DAMCO brand in the market. To attend client meeting, this may include limited travel as required by the position. Contact information: To apply, please click on the “Apply Position” hyperlink on top of this page. Please note that this position is available only for local Egyptians.

Apply for this position

 Our client is a leading international company in High technology marine services for the offshore Oil & Gas industry

Job description

The function of the Country HSE Manager is to ensure  Group HSE management system in-country.

He is responsible for coordinating ,for leading and managing the HSE activities and resources.

He is also to assist in promoting and developing a strong safety culture oriented towards continuous improvement and in reinforcing HSE leadership from key staff in the Country. He is to ensure that all personnel adhere and comply with the Group HSEQ Policies and rules.
Responsibilities

The country HSE Manager will be responsible to provide an efficient support at the 3 following levels: Country, projects and sites.

    * Develop and maintain the Country HSE Plan and any other required Country HSE documentation covering environmental and health aspects.
    * Assist and advise in all matters pertaining to the Health and Safety of the personnel, the Safeguarding of the equipment and the preservation of the environment.
    * Staff and co-ordinate the HSE Resources in the Country to ensure that appropriate support is provided to Projects teams and Sites, in coordination with the Regional HSE department.
    * Ensure that all Group HSE processes, rules and policies are respected and report to him any deviation.
    * Participate to the definition of the Yearly Country HSE Action Plan (cascaded from the Group and Regional ones) and be responsible for its execution.
    * Ensure all required Risk Assessments for the Country are carried out
    * Enforce the HSE policies on vessels
    * Monitor and ensure compliance with Company statutory health, safety & environmental rules & regulations (ISM, STCW, MARPOL, ISO etc)
    * Participate in the inspection of marine vessels to ensure compliance with company standards and contractual obligations
    * Review regular reports from vessels on safety meetings to ensure company procedures are being adhered to
    * Handle matters related to compliance with HSE requirements of various Regulatory Authorities
    * Communicate with Clients and Regulatory Authorities on matters related to HSE requirements and also guide the project teams on such matters
    * Ensure all accidents and incidents are recorded, reported and investigated as required and that corrective action is implemented accordingly
    * Manage and develop a high performance team, maintaining a positive and proactive working environment that encourages efficient team working
    * Take lead in resolving technical problems related to HSE
    * Prepare and maintain required HSE statistics and key performance indicators for review and report / update HSE Board accordingly
    * Advise and assist personnel with regard of health, safety & environmental management matters for all field of activity performed on vessels
    * Maintain up to date and share a set of procedures, work instructions, induction presentations as necessary to promote common practices.
    * Perform regular audits and monitor HSE performance to identify areas for improvement, and ensure that appropriate actions are taken. This includes offices, guesthouses, and accommodations.

Qualifications et experience

    * Degree in Engineering discipline, or other relevant education / practice.
    * Minimum of 5-10 years of experience in HSE on projects and/or sites in the Oil & Gas Industry and in an offshore environment.
    * Knowledge of Construction and Fabrication operations (onshore and offshore), HSE Management System and related tools.
    * Good command of English, both oral and written. Command in French is of added-value.
    * Leadership skills.
    * Teamwork and proactive approach.
    * Ability to negotiate, share and promote ideas.
    * Creativity, autonomy, flexibility, adaptability and rigor.

What is on offer

Attractive package

If your experience, personal characteristics and qualifications meet the position specifications and your personal objectives are to seek such a challenge, then we would like to hear from you with details of your current earnings, up to date CV and explanation as to why your achievements to date fit you for consideration.
Sales Manager CAC
Job reference n°: AGO0404
Sector: IT & Telecom – Angola – Southern Africa
Function: Marketing
Apply online

Our client is a leading international company in High technology marine services for the offshore Oil & Gas industry
Job description

The function of the Country HSE Manager is to ensure  Group HSE management system in-country.

He is responsible for coordinating ,for leading and managing the HSE activities and resources.

He is also to assist in promoting and developing a strong safety culture oriented towards continuous improvement and in reinforcing HSE leadership from key staff in the Country. He is to ensure that all personnel adhere and comply with the Group HSEQ Policies and rules.
Responsibilities

The country HSE Manager will be responsible to provide an efficient support at the 3 following levels: Country, projects and sites.

    * Develop and maintain the Country HSE Plan and any other required Country HSE documentation covering environmental and health aspects.
    * Assist and advise in all matters pertaining to the Health and Safety of the personnel, the Safeguarding of the equipment and the preservation of the environment.
    * Staff and co-ordinate the HSE Resources in the Country to ensure that appropriate support is provided to Projects teams and Sites, in coordination with the Regional HSE department.
    * Ensure that all Group HSE processes, rules and policies are respected and report to him any deviation.
    * Participate to the definition of the Yearly Country HSE Action Plan (cascaded from the Group and Regional ones) and be responsible for its execution.
    * Ensure all required Risk Assessments for the Country are carried out
    * Enforce the HSE policies on vessels
    * Monitor and ensure compliance with Company statutory health, safety & environmental rules & regulations (ISM, STCW, MARPOL, ISO etc)
    * Participate in the inspection of marine vessels to ensure compliance with company standards and contractual obligations
    * Review regular reports from vessels on safety meetings to ensure company procedures are being adhered to
    * Handle matters related to compliance with HSE requirements of various Regulatory Authorities
    * Communicate with Clients and Regulatory Authorities on matters related to HSE requirements and also guide the project teams on such matters
    * Ensure all accidents and incidents are recorded, reported and investigated as required and that corrective action is implemented accordingly
    * Manage and develop a high performance team, maintaining a positive and proactive working environment that encourages efficient team working
    * Take lead in resolving technical problems related to HSE
    * Prepare and maintain required HSE statistics and key performance indicators for review and report / update HSE Board accordingly
    * Advise and assist personnel with regard of health, safety & environmental management matters for all field of activity performed on vessels
    * Maintain up to date and share a set of procedures, work instructions, induction presentations as necessary to promote common practices.
    * Perform regular audits and monitor HSE performance to identify areas for improvement, and ensure that appropriate actions are taken. This includes offices, guesthouses, and accommodations.

Qualifications et experience

    * Degree in Engineering discipline, or other relevant education / practice.
    * Minimum of 5-10 years of experience in HSE on projects and/or sites in the Oil & Gas Industry and in an offshore environment.
    * Knowledge of Construction and Fabrication operations (onshore and offshore), HSE Management System and related tools.
    * Good command of English, both oral and written. Command in French is of added-value.
    * Leadership skills.
    * Teamwork and proactive approach.
    * Ability to negotiate, share and promote ideas.
    * Creativity, autonomy, flexibility, adaptability and rigor.

What is on offer

Attractive package

If your experience, personal characteristics and qualifications meet the position specifications and your personal objectives are to seek such a challenge, then we would like to hear from you with details of your current earnings, up to date CV and explanation as to why your achievements to date fit you for consideration.
Country HSE Manager
Job reference n°: NGA0402
Sector: Maritime – Nigeria – Western Africa
Function: Other

Apply online

Our client is a leading international company in High technology marine services for the offshore Oil & Gas industry
Job description

The Shipyard Manager will be responsible for the overall technical activities & maintenance operations for a large fleet of Crew boats. He will as well oversee all new construction activities.
Responsibilities

    * Manage overall technical activities & maintenance operations for a large fleet of crew boats
    * Supervise the mechanical team and insure planned maintenance and other technical activities are carried out in a correct and safe manner
    * Train, supervise and provide general guidance to his team with day to day operational involvement.
    * Ensure high standards in maintenance and preparation of fleet
    * Full supervision of the maintenance operations of vessels : planning, repairs, inspection Responsible to follow the new building program with the shipyard
    * Manage the yard and delivering the required equipment in a timely manner
    * Assist with & organize all surveys and statutory vessel inspections. Check that equipments and tools are properly maintained and inspected
    * Oversee all new building activities, review & approve major refits, dry-docking & major repairs.
    * Report on day to day basis about new buildings, ships operation, budgetary performance and any untoward incidents on vessels in the fleet
    * Ensuring company policies and standards are strictly followed
    * Monitor budgetary performance
    * Daily reporting

Qualifications et experience

    * Class I Engineer Certificate
    * Mechanical eng. or demonstrated sound technical knowledge through experience
    * Shore base experience in West Africa used to manage a fleet and a work shop
    * Experience of the offshore industry
    * Knowledge of the maritime industry / operation of ships
    * Management skills, strong and attentive to his team
    * Shipbuilding/operation/technical knowledge
    * Very organized
    * Communication skills
    * Ability to work under pressure
    * Ability to work in multicultural environment
    * Fluency in English

What is on offer

Attractive Expatriate Package

If your experience, personal characteristics and qualifications meet the position specifications and your personal objectives are to seek such a challenge, then we would like to hear from you with details of your current earnings, up to date CV and explanation as to why your achievements to date fit you for consideration.

Shipyard Manager

Job reference n°: NGA0403
Sector: Maritime – Nigeria – Western Africa
Function: Other
Apply

Graduate Trainee
 Job reference n°: LBY0406
Sector: Oil&Gas, Energy, Mining & Utilities – Libya – Northern Africa
Function: Production

Our Client is a leading international manufacturer for the Oil & Gas sector.

The company is looking for Libyan Graduate Trainee Engineers for its operations.
Job description

The position was created in order to develop young engineers’ abilities and skills, to grow a future director class with an excellent technical background.

The candidate will be part of the
Responsibilities

Qualifications et experience

    * Bachelor in Engineering from an European or US University
    * Should be willing to take frequent trips
    * Should demonstrate strong proactivity, technical background and knowledge.
    * Open mind and client orientation are mandatory.
    * Good communication skills, teamwork, analytical skills
    * Fluent proficiency in English

What is on offer

Attractive package

If your experience, personal characteristics and qualifications meet the position specifications and your personal objectives are to seek such a challenge, then we would like to hear from you with details of your current earnings, up to date CV and explanation as to why your achievements to date fit you for consideration.

Apply

Job reference n°: EGY0407
Sector: Oil&Gas, Energy, Mining & Utilities – Egypt – Northern Africa
Function: Technical

Our Client is a leading international manufacturer for the Oil & Gas sector. 

The company is looking for an Egyptian Field Services Specialist / Engineer for its operations.
Job description

The ideal candidate will have the responsibility to provide technical assistance services to customers ensuring the correct use of Company products, and providing support to the regional area.

He advices and ensures Group recommended practices are applied at the rig site preventing potential problems and incidents during the operations and assisting in the safe efficient installation of Group products.

The position is based in Cairo.
Responsibilities

    * Ensures the correct use of Company products training, controlling and ensuring well site preparations and well site repairing.
    * Organizes logistic and transportation requirements
    * Provides support to the regional area performing maintenance inspections, customer query evaluations, internal training activities, presentations to the customer’s when not performing field operations.
    * Responsible for updated self-training and knowledge on Company Standards.
    * Ensures compliance with Company policies and standards
    * Ensures adherence to SOX regulations
    * Ability to understand and respond to (internal and external) clients’ needs and to innovate products, services and processes in order to optimize client-supplier chain
    * Ability to understand the business, its context and its future evolution: constant updating of his/her unit management and conduction of the necessary reporting.

Qualifications et experience

    * University Technical Engineering degree, preferably in Petroleum Engineering or Mechanical / Metallurgy or demonstrated sound technical knowledge through experience
    * Minimum 3-5 years of experience in a similar position in the Oil & Gas sector
    * Previous offshore experience and background in areas such as quality, drilling operations and oilfield well testing
    * Mastery, application and updating of technical and professional competencies of own unit.
    * Ability to build professional networks.
    * Personal commitment, tenacity and energy applied to his/her management.
    * Fluent in English

What is on offer

Attractive package

If your experience, personal characteristics and qualifications meet the position specifications and your personal objectives are to seek such a challenge, then we would like to hear from you with details of your current earnings, up to date CV and explanation as to why your achievements to date fit you for consideration.

Apply

GE is a diversified technology, media and financial services company dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging and plastics, GE operates in more than 100 countries and employs more than 300,000 people worldwide.

Role Summary/Purpose
Successful candidate will be a part of the GE Middle East & Africa HR Team and will work closely with team members to ensure consistent application of HR policies throughout the Africa continent. Human Resource Manager will be responsible for advancing GE’s employee value proposition across the continent.

Essential Responsibilities
Partner with local and country HR managers to implement strategies and drive HR initiatives that contribute to the development of the employment base in Africa.

Facilitate GE’s various localization efforts by partnering with internal and external teams to fill talent gaps.
Standardize HR practices, procedures, policies to ensure one GE approach.
Establish and drive the Session C agenda, including strong performance management.
Manage and follow-up on compliance risks and investigations, including working with regulatory bodies.
Partner with government and other external organizations to understand approach to labor and employment regulations. Utilize that knowledge to ensure GE is taking a proactive approach in compling with those regulations
Facilitate with local businesses and Crotonville a focused and consolidated learning and development plan, including compliance, Skills, Leadership training and development programs, including apprenticeship and entry level leadership programs.
Partner with employee services team to ensure country HR infrastructure has consistent and repeatable processes.
Qualifications/Requirements
Degree qualified in Business Administration, Human Resources, Industrial Relations or other HR-related disciplines.

Minimum 7 years HR Generalist experience on the African continent with ideally 2-5 years of HR leadership in a multinational environment.
Demonstrated success in development & application of up-to-date practice in employee relations, HR policy & formulation, recruitment & staffing and training & development.
Strong written & oral communication skills with the ability to influence all levels of the organization and multicultural/international environments.
Demonstrated leadership and ability to work in a matrix team environment.
Ability to handle multiple priorities and initiate, lead and manage change.
Project management, facilitation and complex problem-solving skills.
Bi-ligual – Fluent in English and French or Portuguese
Knowledge of labor law
High energy level, driven with positive enthusiasm & a pragmatic approach.

Apply online

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Job #:    101350
Title:    Assoc. Investment Officer (Cairo or Amman)
Job Stream:    Investment
Location:    Cairo, Egypt
Close Date:    30-Jun-2010
Background / General description:
The International Finance Corporation (IFC), the private sector arm of the World Bank Group, is a
global investor and advisor committed to promoting projects in its developing member countries that are economically beneficial, financially and commercially sound, and environmentally and socially sustainable. IFC finances private sector investments, mobilizes capital in the international financial markets, helps clients improve social and environmental sustainability, and provides technical assistance and advice to governments and businesses in the developing world. To support its growing investment activities, IFC s Global Financial Markets Department (CGF) invites applicants to apply for an Associate/Investment Officer position in its MENA region. The Associate/Investment Officer s responsibilities will include origination and support of new transactions, as well as supervision of an assigned portfolio of projects in the CGF cluster.
Duties and Accountabilities:
Developing a thorough understanding of the financial markets sector including commercial banks, leasing companies, microfinance banks etc. and establish in-depth relationships with key regional and local market players.
Evaluating the early attractiveness of specific transactions and making recommendations for IFC s investments.
Participating in teams for due diligence of companies/projects for potential financing, with a strong focus on credit and asset quality. This would include processing mandates, structuring deals and negotiating term sheets and other documentation, syndications and internal approvals, as well as supervision thereafter.
Participating in negotiations with the borrowers, sponsors, co-lenders, etc.
Managing IFC s relationship with various stakeholders in assigned portfolio companies in terms of:  Portfolio execution; reviewing, analyzing and monitoring financial and operating performance of clients, and compliance (IFC and external), through visits to these clients and analysis of reports they submit;  Handling disbursements, waivers and other client requests;  Actively monitoring the equities in the portfolio and making recommendations to senior management regarding the sale of holdings, valuations and subscription to rights issues;  Monitoring and ensuring the companies compliance with the terms of investment agreements, and preparing timely internal supervision reports;  Proactively identifying problem projects, negotiating straightforward restructurings and making well substantiated loss reserves recommendations. Keeping abreast of sector developments in the countries where portfolio clients are located and identifying and analyzing strengths and weaknesses of clients in order to anticipate near and long term performance and escalate issues to senior management as needed;  Tracking and taking the lead in managing sensitive environmental and social issues that may arise in assigned projects, and championing IFC s technical assistance and sustainability offerings to clients; and  Tracking and recording the development impacts of assigned projects.
Selection Criteria:
MBA or equivalent degree with specialization in Finance.
Strong analytical and conceptual skills encompassing finance and the allied areas of financial investment, corporate finance and economics.
At least five years of relevant experience in finance, e.g. corporate banking or project finance, investment banking, credit ratings or equity research/analysis experience.
Experience of working with financial institutions in the region or in other emerging markets.
Ability to multi task, deal with conflicting priorities and deliver high quality work on schedule.
Sound business judgment and strong problem solving, negotiation and commercial skills.
Excellent organizational, administrative, and time management skills with proven ability to work promptly and efficiently under pressure and meet tight deadlines;
Strong interpersonal skills and the ability to work with people at all levels (inside and outside IFC) with demonstrated team spirit and responsiveness.
Ability to work in large, culturally diverse and geographically dispersed teams.
Languages: English and Arabic are essential

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Our client, an international industrial group operating worldwide.They are seeking to find a Vice President in charge of Road Safety for Sub Saharan Africa.
Job descriptionThe VP Safety role is to enhance the Road Safety Management performance and culture through the development, promotion, management of Regional Road Safety standards, systems and guidelines.

It will also be to improve the management practices of all sub-contractors for the African region using the existing contractor management tools available but with adaptations to African operations.
He/ she will report directly to the Regional President.
The position is based in Cairo (Egypt) but requires frequent travel over the entire region.

Responsibilities
Road Safety Standards
* Research / benchmark best practices in leading organizations

* Adapt/develop regional Road Safety systems and procedures for all in-bound raw materials and outbound finished goods in Lafarge cement operations

* Develop road safety standards compliance assessment tool and assess the gaps in business units

* Develop implementation road map

* Support implementation in business units

* Arrange and lead regional road safety standards review workshops

* Monitor effectiveness and adherence of road safety standards through auditing process and coach affected parties in the application of existing and new standards

Road Safety KPIs / Change Management
* Develop appropriate road safety management KPIs and gather region-wide road safety statistics

* Work with key influencers and stakeholders (government, business associations etc) to lobby for change.

* Coach BU management in their approach and commitment to road safety based on stakeholder feedback

* Hold BU or transport contractor training sessions as per agreement with the BU GMs (incident investigation, standards etc.)

* Ensure good road safety performance is celebrated

* Influence BU Safety Managers activities
Contractor Management
* Understand and assess the level of compliance in relation to the contractor safety management system.

* Conduct a study with pilot business units to determine a hierarchy of risks and exposure in relation to health and safety and productivity.

* Develop systems to mitigate risks and manage efficiencies in the management of sub-contracted work. In particular, this will be in relation to specific areas such as packing plants and decision making around the sub-contracting process.
Qualifications et experience
The successful candidate will demonstrate the following attributes:
* Bachelor degree and preferably MBA or post graduate qualifications

* 10 years experience in operational management including functional rotations.

* International experience preferred

* Specific safety qualifications are not required but would be beneficial

* Operational leadership experience in world class multinational with strong safety culture

* Passion and vision for driving a safety culture

* Sound knowledge of supply chain and contracting agreements

* Knowledge of road safety standards and procedures that pertain

* Knowledge of behavioral auditing techniques

* Good influencing, negotiating and coaching skills with ability to train others

* Knowledge of incident/’injury investigation process and procedures as well as risk assessment.

* Knowledge of

What is on offer
Attractive expatriate package.
If your experience, personal characteristics and qualifications meet the position specifications and your personal objectives are to seek such a challenge, then we would like to hear from you with details of your current earnings, up to date CV and explanation as to why your achievements to date fit you for consideration.
Apply online

Marine Superintendent/Towmaster for EDC – Maersk Drilling, Cairo, Egypt

Marine Superintendent/Towmaster for ED

The Marine Superintendent has two specific functions.
He will handle all marine matters regarding EDC’s offshore units and activities. He will act as Tow Master during offshore rig moves when there is no Tow Master assigned to undertake this duty.

[scholarships]
When acting as Towmaster or in conjunction with the assigned Towmaster he will take care of or assist with all normal duties undertaken by the Towmaster. These duties will be all pre move requirements and arrangements including, but not limited to, the timely preparation and submission of a move plan, approval of the location to which the rig is to be moved, acceptance of suitability of rig for water depth at proposed location, acceptance of seabed surveys where required, and jointly with Rig Manager, the provision of weather forecasts, arrangement of cores to be taken of the seabed at the new location if required and where appropriate, the suitability of the platform over which the rig will work. Jointly with Warranty Surveyors and Tow Master he will approve and accept all boats and anchor handlers which will be used during the move with regard to validity of bollard pull certification, standard and competence of boat crews and general seaworthiness.

When acting as Tow Master for the duration of the actual jacking and move operation, including jacking and pre-loading operations on the new location, he shall be responsible for the safety and overall move operation of the rig in question, final decision on weather suitability before commencing rig move operations, jacking operation, watertight integrity of the vessel, position and utility of anchor handlers, management and disposition of vessel whilst under tow, decision on when final approach shall be made to the new location, jacking and preloading operations and de-mobilization of all personnel and equipment required to complete the move in a timely manner.
All post move requirements and arrangements, including but not limited to, ensuring that all move and jacking operations are completed, the rig is handed over to Drilling Operations or the rig OIM, a final move report is submitted and any post move de-brief required by either EDC or client is done.

When acting as Towmaster, he reports directly to the CEO for matters concerning the move, otherwise he will report to the Offshore Operations Manager.

When acting as Marine Superintendent he will, for all the company’s offshore rigs, both owned and managed, in conjunction with the Rig Manager, be responsible for all marine and general safety aspects. These duties will be closely coordinated with Operations Department management.
Duties
As Marine Superintendent:
2.1 Shall overlook the marine side of the operation in cooperation with the Offshore Rig Manager.
2.2 Shall ensure that all rig classification certificates and surveys are kept up to date.
2.3 Shall ensure that all governmental instruction and certificates are followed and kept up to date.
2.4 Shall ensure all safety measures are taken with regard to the marine operation.

2.5 Shall ensure that general safety equipment such as fire fighting and escape facilities are in the first class condition.

As Tow Master:
2.6 Shall collect the necessary information for the upcoming rig moves, arrange for the premove meetings and arrange insurance surveyors for move attendance in cooperation with the Rig Manager.

2.7 Shall ensure that the rig is prepared for the rig move, with respect to equipment and sea worthiness.

2.8 Shall be in charge of the actual rig move operation, as from the time the rig is signed over from the Tool Pusher to the Tow Master and until the time it is signed back over to the Tool Pusher.

2.9 Shall arrange post move meetings with Operators’ Representatives and Insurance Surveyors as needed.

2.10 Shall follow EDC Safety Management System Procedures and Instructions.

Required Skills:
Extensive knowledge of Marine Operations with specific regard to Jack Up rigs.
Unlimited Master Mariner certification.

Highly experienced as Tow Master.

Understanding of and ability to maintain all requirements for Class and Flag State certification and requirements.
Understanding of and ability to coordinate all procedures and approvals required to safely carry out all rig move procedures.
Contact information:
For further information please contact Robert Petrie at Tel: +20 (2) 2406 2222

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More African Jobs at Maersk

Close Date: 26-Apr-2010
Background / General description:
The International Finance Corporation (IFC), the private sector arm of the World Bank Group, is a global investor and advisor committed to promoting projects in its developing member countries that are
economically beneficial, financially and commercially sound, and environmentally and socially sustainable. IFC finances private sector investments, mobilizes capital in the international financial markets, helps clients improve social and environmental sustainability, and provides technical assistance and advice to governments and businesses in the developing world. IFC MENA Department is looking to hire a Finance Assistant/Analyst to work in our regional office in Cairo, Egypt. The Finance Assistant/Analyst s responsibilities would be assigned to assist the Investment and the Advisory Services Operations in MENA in the duties and responsibilities mentioned below.
Duties and Accountabilities:

The Finance Assistant/Analyst will perform the following duties for Investment and Advisory Services operations, but not limited to: – Preparation and/or review of the Investment and Advisory Services department s monthly, quarterly and annual financial reports – Assist the Regional Department in managing, monitoring and reporting on all department resources (i.e. budget, staff, reimbursable, chargeback and cross-charging) – Conduct monthly review of Facility/Program expenses for accuracy, budget availability and compliance – Monitors and analyses cost effectiveness performance at the unit, activity, product, and project levels. Prepares ad hoc analyses based on IFC cost information stored in various source systems, (e.g. SAP, FTS, IDesk, RMS, MIS, etc,.) and combines the information into appropriate format for further manipulation and analysis – Actively oversees and monitors accounts (including reimbursable costs), analyzes and forecasts budgets and accruals, evaluates commitments and expense trends, alerts management to critical variance from assumptions and plans, and recommends deployment of resources – Collaborate with Finance Officer in developing and managing the budget, work program, internal controls and staffing issues as they relate to the Administrative/DFO Budget in MENA – Conducting regular audits of financial documents; providing recommendations based on review/audit findings and implementing follow-up actions – Handle SAP/Imprest Administration (processing of payments, executing payment runs, maintaining and regularly reconciling all accounts, etc.) – Handling other ad-hoc tasks as assigned by the Regional Finance Controller
Selection Criteria:

- Bachelors Degree in Accounting, Finance, Business or Economics with at least 7 years of working experience – Recognized professional accreditation (CPA, CIMA, ACCA, etc) is a plus – Sound knowledge and understanding of accounting theory, concepts and principles, financial accounting reporting, budgeting, cost allocation – Proven practical skills in GL, AP/AR, journal entries, account reconciliations, budgeting, analysis of financial data, preparation of financial reports – Advanced skills in Excel and Access, working knowledge of Microsoft office – Strong conceptual, analytical and evaluation skills – Ability to research, analyze and synthesize information, interpret data, retrieve information and clearly and concisely summarize results – Prior experience in ERP applications (SAP) a significant advantage – Strong communication skills with the ability to prepare, present and discuss findings in written or oral form – Strong English skills is a must and Arabic is desired
APPLY ON LINE

 The world bank Africa is currently recruiting for the under-listed job vacancies in the aforementioned African countries
Job # 100690
Job Title Team Assistant
Job Family Administration
Location Accra, Ghana
Appointment Local Hire
Closing Date 19-Apr-2010
Language Requirements English [Essential]
Appointment Type
Background / General description

Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year renewable term appointment.

The role would suit an individual who is able to demonstrate initiative and flexibility and would offer full involvement in the team’s activities.

Duties and Accountabilities

The Team Assistant will report to the

Task Team Leaders as well as the Executive Assistant.  Her/his main responsibility will be, but not limited to:

• Drafts routine correspondence and proofreads and edits materials using proper grammar, punctuation, and style;
• Incorporates agreed upon review comments into documents, making full use of shared drives and software capabilities;
• Uses word processing or desktop publishing skills to type complex text, reports, figures, graphs, etc., according to standard Bank formats and distribution;
• Coordinates schedules taking priority into account, monitors changes, and communicates the information to staff inside and outside the immediate work unit, including officials outside the Bank;
• Solves non-routine problems (e.g., responds to requests requiring file search, etc.);
• Assists in preparation of conferences, seminars, workshops, etc;
• Handles logistic planning for negotiations, Board presentations and signings or equivalent events;
• Tracks assigned project steps/timetables, coordinates with relevant staff and provides assistance and/or information on project-related matters;
• Maintains current distribution lists, phone/address lists of project/product contacts, and distributes documents for relevant task team;
• Maintains up-to-date work unit project and other files (both paper and electronic).

Qualifications and Skills

In selecting candidates, the following qualifications and skills will be considered:

• High School and Secretarial Diploma or equivalent diploma, with a minimum of 2-5 years working experience in a reputable organization.
• Proficiency in use advanced functions on Bank standard computer applications (Word, Excel and Power Point)
• Knowledge of and ability to execute diverse and intricate work procedures related to the timely processing and production of assigned outputs and supporting administrative activities;
• Applied knowledge of Bank’s organization, procedures and practices, including Bank records management and filing procedures;
• Thorough knowledge of work procedures in assigned work unit;
• Ability to retrieve reference materials from various sources (e.g., databases, IRIS or other filing systems, joint library, internet, etc.);
• Demonstrated use of initiative and ability to make appropriate linkages in work requirements and anticipate next steps;
• Ability to follow through on team priorities in the absence of the team leader and respond to requests for information;
• Ability to pass relevant Bank tests (e.g. English language, computer applications, etc.) as required;
• Committed, dedicated and team player with ability to deal tactfully and effectively with staff and clients in a multi-cultural environment;
• Proficient English skills (verbal and written), including ability to draft routine correspondence and edit materials using proper grammar, punctuation and style;
• Effective time management and organizational skills;
• Ability to produce high-quality work under pressure.
Apply now!

Job # 100640
Job Title Receptionist (Uganda)
Job Family Administration
Location Kampala, Uganda
Appointment Local Hire
Closing Date 12-Apr-2010
Language Requirements English [Essential]
Appointment Type
Background / General description

Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year renewable term appointment.

The successful candidate will be required to provide professional reception and administrative support services to the organization. He/She will be required to work on multiple concurrent tasks with constant interruption without losing concentration or attention to detail. He/She must be able to deal with emergency situations in a calm, efficient and prompt manner; showing an excellent sense of initiative and discretion.
Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year renewable term appointment.

Duties and Accountabilities

These include but are not limited to:

•    Using a multi-line telephone, answering a high volume of telephone calls with courtesy, speed and accurately routing the calls.
•    Receiving, communicating and screening visitors then directing them to their proper destination in a courteous and professional manner.
•    Providing general information regarding the Bank and responding to routine inquiries or complaints from clients and members of the public in line with Bank’s policies and management direction.
•    Referring non-routine, sensitive and/or complex requests for information and other inquiries or complaints to appropriate staff.
•    Relaying messages accurately orally, manually and by electronic mail.
•    Performing other office support functions, examples of which include receiving, sorting and ensuring distribution of incoming mail.
•    Making calls on behalf of staff and when needed
•    Coordinates monthly subscriptions of newspapers to ensure that they are valid.
•    Receive and distribute newspapers and regular journals to relevant staff
•    Maintain Internal and external directories, circulating and updating of the visiting missions schedule weekly, updating of staff AWS/Leave/Missions schedule, recording and dispatch of pouch weekly.

Selection Criteria
•     Minimum qualification of Diploma in Secretarial studies or an equivalent.
•       Excellent command of written and spoken English
•        Excellent interpersonal and communication skills, and ability to interact tactfully with people of all levels.
•        Demonstrable team spirit and strong desire to actively contribute to a Bank’s objectives.
•         Willingness and ability to assist in any ad-hoc tasks that may come up.
•        Excellent word and data processing skills (Word, Excel, Lotus Notes, etc.)
•         Ability to pass relevant Bank Group test at time of recruitment (English language).
•        Minimum of two years cognate experience in a busy office environment.

Qualified male and female candidates of diverse background (gender, religious, ethnic, disability) are encouraged to apply.

Apply now!

Job # 100647
Job Title Program Assistant
Job Family Administration
Location Cairo, Egypt
Appointment Local Hire
Closing Date 06-Apr-2010
Language Requirements Arabic [Essential]; English [Essential]
Appointment Type  
Background / General description
The Middle East and North Africa region (MNA) has around 350 staff. About 50 % are located in the field within 13 countries and the rest in HQ. The MNA Human Resources Team is committed to delivering high-quality HR services and advisory support to the MNA region staff and management teams. Our services range from analytical, problem-solving, strategic interventions to HR actions and administrative work at individual and unit levels.

Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 3 year renewable term appointment.

Duties and Accountabilities
This position is for a locally recruited staff Cairo – based who will provide a full time specialized and advanced HR administrative support to the decentralized HR function in MNA. The scope of the job includes but is not limited to delivering HR services/products related to recruitment, training, staffing, policies and handling day to day client HR queries and/or reroutes to Sr. HRO.
Based in the World Bank Cairo country office, the position involves interaction with country office staff in MNA countries and counterparts at HQ.
Duties and Accountabilities include but are not limited to the following:

•    Act as a local focal point for the HR Administrators to ensure consistency and quality of HR administration in client country offices.
•    Perform HR administrative work covering employment cycle from recruitment through retirement stages. This includes for example, processing job vacancy advertisements, screening candidates and finalizing recruitment process. Also benefits administration and orientation of new staff.
•    Help in developing, maintaining and updating database and spreadsheets for specific HR reporting activities as in Performance Management, Compensation and Strategic Staffing. Also, perform research and analytical tasks under general guidance.
•    Provide information and guidance to staff on routine HR policies and procedures.
•    Undertake coordination of regional training events and programs as well as extract training needs and help prepare and administer a regional training calendar.
•    Introduce ways to enhance the effectiveness of HR administrative support to the Country Offices.
•    Ensure quality and adherence to standards in HR administration matters for example contracts.
•    Monitor follow-up on deadlines and submissions for management reviews, mid-term reviews, HR Actions and other HR deliverables.
•    Set up appointments with clients, draft minutes of meetings and perform admin responsibilities to address business needs.

Selection Criteria

•    BA degree in HR related fields with minimum four years relevant experience.
•    Professional English skills, verbal and written, including ability to draft routine correspondence and edit materials.
•    Strong computer skills and good knowledge of relevant software applications.
•    ACS tests required

Essential Specialized Skills/Knowledge/Competencies
•    Able to maintain a high degree of confidentiality and trust.
•    Demonstrated ability to operate sensitively in a multi-cultural environment.
•    Excellent interpersonal / communications skills with high level of maturity and good judgment.
•    Results-oriented team player who is adaptable to changing business needs.
•    Effective time management and organizational skills
•    Initiative and resourcefulness to develop HR practical new approaches
•    Ability to learn new practices and procedures quickly with potential for greater responsibility.
•    Ability to choose appropriately between acting independently and consulting with supervisor.
•    Demonstrable skills in retrieving, gathering and obtaining information from various sources (internet) and pulling them together in a usable form.

Apply

Regional Finance Manager at Lundbeck Middle East & Pakistan

Location: Middle East (Egypt)

URL: http://www.lundbeck.com

Type:Full-time
Experience:Mid-Senior level
Functions:Finance 
Industries:Pharmaceuticals 
Employer Job ID:Regional Human Resources Manager

Job Description
Based in Cairo and reporting direct to the Regional Managing Director, The Regional Finance Manager will be responsible for the organization’s overall financial plans and policies along with its accounting practices and the preparation of reports and statistics reflecting earnings, profits, cash balances and other financial result. He/she will formulate and administer approved accounting practices in fields such as financial reporting, management accounting, cost accounting, banking and cashing, credit and collection, payroll administration and internal budgeting. Also, he/she will ensure that all accounting systems in all markets comply with the company policy and the local regulations. In addition to the above, he/she will act as overall coordinator with headquarter and first-line advisor to the Regional Managing Director on all finance-related matters.
[scholarships]
Skills
With relevant accounting/finance qualification (preferably CPA, CMA or CFM), the suitable candidate should have at least 10 years experience in finance and/or accounting management in multinational companies, pharmaceuticals’ experience is a plus not a must. In person, he/she should have excellent communications skills, strong analytical skills with meticulous attention to detail. He/She should have the ability to multitask with proven staff management skills.

Company Description
Lundbeck is specialized Pharmaceutical Danish Company with a presence in more than 56 countries worldwide. Lundbeck ME&PAK employed around 150 employees with the highest market share in all Regions. With a very strong team spirit and willingness to continue leading the market in CNS product, believing that Specialization is our strength, Speed is our weapon, Integration is our culture, Results are the measure of our success and Research is our foundation we work in an environment with honesty, transparency, respect and teamwork.

Job ID: 912232
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