British Council Vacancy for Customer Service Officer – Kano, Nigeria

Customer Service Officer – Kano, Nigeria
Sub Saharan Africa
Country / Territory
English & Exams
Job Category
Pay Band
Pay Band 4
Vacancy Description
Pay band: PB 4 / Remuneration: Naira 5,431,443.03 per annum / Location: Kano, Nigeria/ Contract type: Indefinite/ Requirements: Applicants must have the existing legal status to live and work in Nigeria / Closing date and time: 7 August 2019 (23:59 UK Time)

The British Council SSA has an exciting opportunity for a Customer Service Officer in Kano, Nigeria.

The Role:

Customer Service Officer Kano

The Role Purpose:


To contribute to the smooth running of the British Council’s operations in Nigeria by delivering high quality customer service and sales targets as part of a larger team that is in line with corporate standards and policies. The post-holder will be the main point of contact for visitors, providing information about our services, counselling customers to ensure they make the right decisions regarding products and services and ensure enquiries are converted into sales.

Role Requirements:


  • Education to degree level or equivalent
  • Customer Service Qualification advantageous
  • At least two years working in a reputable customer service environment
  • Dealing with customers and enquiries in a service environment
  • Experience in digital communication (i.e. social media, website)
  • Experience in handling and reporting on payments from customers
  • Experience in public sector, education or related services industry advantageous
  • Knowledge of the education and qualification systems in UK and Nigeria advantageous
  • Shortlisted candidates will need to demonstrate that they meet the required standard through the APTIS test which will be administered as part of the recruitment and selection exercise


Please refer to the role profile for a full list of the role responsibilities/accountabilities and person specification.

Please follow the links for relevant document to support your application:

Customer Service Officer – Role Profile.pdf
British Council Behaviours.pdf
British Council Core Skills.pdf


Closing date for applications is 7 August 2019 (23:59 UK time)

In your application form, please clearly explain how you meet the essential and desirable skills, qualification and experience criteria mentioned in the person specification section of the role profile. This will help us determine your fit for the role and increase your application’s chances of success.


About us:


The British Council is the UK’s international organisation for cultural relations and educational opportunities.  We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work in over 100 countries across the world in the fields of arts and culture, English language, education and civil society.  Each year we reach over 20 million people face to face and more than 500 million people online, via broadcasts and publications.

Our Equality Commitment:


Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council’s Child Protection policy, any appointment is contingent on thorough checks.

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