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A leader company in Electronics, Telecommunications & Services business is looking for a dynamic, customer-oriented and self-motivated individual to fill the position of Assistant Service Manager for its expanding operations in Senegal.


Assistant Service Manager
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Job reference n°: SEN0310
Secteur: Distribution & commerce de détail - Senegal - Afrique de l'ouest
Fonction: Marketing
Notre client

A leader company in Electronics, Telecommunications & Services business is looking for a dynamic, customer-oriented and self-motivated individual to fill the position of Assistant Service Manager for its expanding operations in Senegal.
Description du poste

Customer satisfaction through support in creating & achieving Business targets, to achieve organizational goal & performance.
Responsabilités

    * Quality issue report and registration on all products
    * Process approvals for FDP SWAP cases for partners as per company policy
    * Check and provide Quality Issue solution to partners  through Group HQ and factory
    * Provide Technical Information  to partners as per requirements
    * Establish CIC in branch office and partners, provide them trainings and monitor results
    * Report result of Field test to Group HQ and factory
    * SVC expanses management of branch
    * Daily, weekly & MIS reports to branch head and Group HQ
    * GQI / RMA reports control and monitoring
    * Product quality Issues evaluation, follow up with Group HQ, factory and finish them all
    * New model Field testing (All required products])
    * Manage & Monitor RTAT and make plans and schedule to Improve RTAT
    * Manage service expense of the branch service

Qualification et experience

    * Engineering background preferably
    * Minimum 3 years experience in relevant industry
    * Smart, sharp, aggressive with pleasing personality & quick decision making ability
    * Dynamic, result-oriented and able to deliver and achieve target
    * Excellent communication and interpersonal skills
    * Bachelor status

Rémunération

Attractive package
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