To prepare Zain Malawi Network Performance Indicators (KPI) consolidated reports in accordance with company policies and procedures.

Main Duties & Responsibilities: Reporting daily consolidated Senior Management & Group Network peformance reports (Voice & Data) for all designated network elements e.g. Core, Radio and Transmission sections. Network Systems’ raw KPI Data retrieval report automation, documentation and storage (backups). Assist in performance monitoring systems’ administration and maintenance. Reporting up-to-date network elements worst case performance scenarios and corresponding specified action plan details. preparation of any other adhoc Network performance reports requested by Management and Group from time to time.

Competencies & Experience: Education: Bsc. Electrical/Telecom Eng./IT Training on MS Office Suite and Statistical Applications Experience At least two years experience in Telecommunications Systems Expertise on Spreadsheet packages (Excel). Perssonal Attributes Ability to work with minimum supervision Technical & analytical ability Team worker, methodical & organised Excellent communication and interpersonal skills.

Note: you will be required to attach the following: 1. Resume/CV

Apply now

Zain Africa is currently recruiting across its countries of operation in Africa for the under listed positions:
Interested applicants are to click on the job positions for more and to apply

Events and Sponsorships Executive	Kenya – Nairobi	23-Jul-2010
Database Systems Specialist(Orcale)	Sudan – Khartoum	05-Aug-2010
International Roaming Specialist	Sudan – Khartoum	04-Aug-2010
Billing, Mediation & Provisioning E…	Kenya – Nairobi	21-Jul-2010
Treasury Zap Co-ordinator	Kenya – Nairobi	21-Jul-2010
SME Team Leader	Kenya – Nairobi	21-Jul-2010
Network Specialist (IP)	Sudan – Khartoum	03-Aug-2010
VAS Specialist	Sudan – Khartoum	03-Aug-2010
Civil Engineer	Sudan – Khartoum	03-Aug-2010
Systems Specialist(Storage/Unix)	Sudan – Khartoum	03-Aug-2010

Zain one of the leading telecommunications in Africa is currently recruiting for the position of ZAIN1514 – Manager – Spend Analysis in Nairobi Kenya
Business Unit:    Zain Kenya    Division:    Finance
Location:    Kenya – Nairobi    Closing Date:    16-Jul-2010
Basic Purpose:
The role will essentially be responsible for ensuring regular monitoring and analysis of tower sites project implementation & maintenance of operating cost & capital expenditure to check deviation from established budgets & derive synergies. This will entail leading cost efficiency initiatives to optimize spends.
Main Duties & Responsibilities:
Capex / Opex Spend monitoring
Develop CAPEX forecasting models
Keep track of CAPEX and OPEX proposals across all Opcos
Ensure timely order placement against approved CAPEX
Monitor spends vis-à-vis approved budgets
Analyze past CAPEX and spends data to derive trends and identify deviations
Design and implement spend analysis processes
Develop processes and strategies to monitor spends in operations
Establish key performance metrics (in terms of savings, SLA tracking, statuary compliances etc) and benchmarks relating to supply chain planning
Measure the actual performance against goals on regular basis and present results to Management
Conduct cost benchmarking
Engage in costs and quality benchmarking through informal market research, study of consumption patterns, quality and cost interrelationships
Develop cost benchmarks by checking rates given to other clients and competitors by vendors
Manage cost efficiency initiatives and drive process improvements
Drive financial savings across all Opcos by recommending improvement projects and other initiatives
Monitor successful progress and implementation of cost reduction projects across all Opcos.
Evaluate & improve processes of complete supply chain (warehousing, inventory, and logistics) function for all Opcos
Lead reengineering efforts as it relates to supply chain planning and execution systemsLead reengineering efforts as it relates to supply chain planning and execution systems
Identify and implement tools for effective data analysis and warehousing
Identify & implement system tools needed in the existing system
Process and utilize computer software programs (Excel, Word, PowerPoint, and Access) for data analysis/MIS and reporting
Analyze database design & recommend changes for optimization against function needs
Competencies & Qualifications:
Qualifications
5-7 years of experience in analysing CAPEX for supply chain and process mapping in telecom industry
MBA/Post graduate degree/diploma in IT
Competencies
Strong analytical & data integration skills
Research orientation
Commercial acumen
Planning and coordination
Market awareness
Drive for results
Relationship management
Communication skills
Multi tasking
Note: you will be required to attach the following:
1. Resume/CV
Apply online

Basic Purpose:
Manages the entire receivables operations for Zain Kenya. Retrieves, analyzes data and takes action to control and limit financial risk in business operations. Manages customer billing and collection
activities. Overall responsibility for collection, assessing credit worthiness, minimising bad debts and ensuring contract compliance, in order to contribute to a minimization of losses on debtors.

Main Duties & Responsibilities:
Implement credit policies, procedures and processes so as to mitigate commercial risks:

•Reviews/updates credit control policies in conjunction with the management team
•Develops relevant systems, processes and procedures and present to management for review and approval
•Communicates approved systems and processes and offer training where required
•Develops tools and products, that optimize cash collection and improve days outstanding
•Monitors implementation and ensures compliance
Manage the debt collection process:

•Manages the reconciliation of client accounts and the issuance of statements and invoices to customers
•Manages the follows up on due/overdue debt and ensures timely collection
•Identifies and recommends third party debt collectors for contracting
•Oversees and support the work of both in-house and external debt collectors to ensure achievement of collection targets and puts in place remedial actions in instances of shortfalls
•Continually reviews the performance of client accounts and recommends the review of usage limits/cancellation of facilities as required
•Manager the recruitment and performance of external debt collection agents
•Ensures that credit or debit notes and other adjustments are raised and entries passed on the various customer accounts accurately and on time
•Manage the monthly bad debt provisioning
•Provides for bad debts and draft Board papers for write off where necessary, in consultation with the Finance and Commercial Directors
Manage the overall post paid invoicing

•Ensure all usage is billed
•Ensure all bills are generated and timely delivery
Respond to customer queries relating to the status of accounts in consultation with the corporate accounts manager and customer service team:

•Receives queries and allocates these to Credit Controllers for action
•Follows up and or offers support to ensure prompt resolution
•Escalates complex problems that require input from other parties or departments and follows up to ensure prompt responses
Vet credit applications both new facilities and extensions:

•Manages and reviews the credit vetting process and policies
•Appraises escalated credit vetting requests from sales
•Continually reviews the vetting versus bad debts
Manages the sales distributors credit exposure and ensures timely collection as per terms of trade

Manages the roaming partners debt collection activities

Manages and ensures all other debt exposure from various sources is mitigated

Prepares regular and timely management reports relating to debt collection and credit control aimed at bringing about improved debt management and control

Work closely with personnel in other departments to ensure compliance with accounting policies and procedures
 
Competencies & Qualifications:
Qualifications

•University degree (Finance or B.Com)
•Recognized professional accounting qualification, for instance CPA, ACCA
•5 years of working experience
•A minimum of two years experience in a credit control function
•Telecom experience is preferable
•High stress handling capacity
•Able to operate in a performance driven organization
•Culturally aware and adept at working across multiple geographies
•Fluency in English and/or French
Competencies

•Business focussed
•Strong analytical skills
•Negotiation skills
•Excellent interpersonal skills
•Sets high personal standards and is goal oriented
•Excellent and effective communications skills, both orally and in writing
•Strong coaching skills

Note: you will be required to attach the following:
1. Resume/CV
  Apply now!

Basic Purpose: Manages and supports Zain distributors and staff within the designated region by coordinating all planned segments and interdepartmental activities in order to maximize sales revenues, grow market share, foster distributor effectiveness and meet distribution channel sales objectives for the region. Maintains knowledge of and reports of new developments in the marketplace with regards to distributors and competition.
Main duties & responsibilities: Design and implement the regional sales plan in line with distribution segment strategy: Translates the quarterly sales and revenue targets into comprehensive action plans that ensure their achievement Develops and implements route and call plans Monitors performance against plans and targets and takes remedial action in cases of shortfalls Maintains sales records and prepares sales reports as required Continuously promotes Zain ‘s products and services with a view to increase subscriber numbers and achieve revenue targets Coordinate sales and distribution activities within the region: Continually monitors the availability of Zain products in the region Supports and participates in the distribution of branding and promotional materials Mobilizes staff to support the implementation of sales promotions and other projects within the region Identifies requirements for trade promotions within the region and shares with sales and marketing management Monitors and supervises promotional activities in the region and reports/redresses any problems noted Monitors and reports on competitor activities within the region and reports for action Manage, co-ordinate and support distributors, dealers and other partners: Identifies and recommends prospective dealers/partners to head office for consideration Participates in the setting of targets for dealers/partners Communicates the targets and obtains the commitment to the target of the dealer/partner Monitors dealers’/partners’ purchases and performance against sales targets on a weekly and monthly basis In cases of shortfalls, investigates the cause and works with the dealers/partners to develop and implement remedial actions including coaching and working alongside dealer/partner staff Motivates, develops and trains dealers/partners on existing and new Zain products Manages the flow of information between dealers/partners and Zain Prepare reports for management review as per the reporting calendar: Generates weekly, monthly, and quarterly reports on the sales trends in the region Generates weekly reports on dealer/partner performance Manage, develop and motivate staff: Participates in the recruitment and selection of Territory Sales Executives Trains and sets targets according to the sales and distribution projection Monitors performance against targets and put in place remedial measures where required Manages staff discipline
Competencies & Qualifications: Qualifications: 5-8 years with University Degree in business, sales, or marketing or equivalent training in business or sales management; 3-6 years with Advanced Degree Good knowledge of channel, indirect sales, direct sales, and selling skills Able to work under high stress with short-term targets and objectives IT literacy Able to operate in a performance driven organization Knowledge of English and/or French Competencies Business awareness Strong analytical skills and problem solving skills Excellent planning skills High personal standards and goal oriented Excellent interpersonal skills Excellent and effective communications skills, both orally and in writing Excellent presentation skills
Note: you will be required to attach the following: 1. Resume/CV

Apply now

ZAIN1464 – Regional Manager – Nairobi West

Business Unit: Zain Kenya Division: Sales Location: Kenya – Nairobi Closing Date: 21-May-2010

Basic Purpose:Implements and administers Zain’s recruitment policy and best practice to ensure that Zain attracts the appropriate workforce. Responsible for resourcing the business. Provides work direction or guidance regarding employment law and OPCO policy to less experienced members of team. Operates with
minimal supervision and occasional review of completed work.

Main Duties & Responsibilities:
Manages recruitment actvities of the OPCO ensuring that quality of staff with the requsitie skills are hired:

* Conducts Job Analysis for both existing and new jobs in the company.

* Develops recruitment practices that are in line with the best practice and comply with local legialaion and both Group and OPCO policy.

* Develops and creates HR tools including job descriptions, competence profiles and assessment tools and ensures that these are applied consistently.

* Inform managers and directors of the recruitment policies and procedures and ensures compliance.

* Build networks with other HR professionals that are of benefit to Zain.

Executes recruitment assignments and ensures that these are executed to specifications and in a timely manner:

* Receives approved requisitons from the recruitment department.

* Confirms the job description and person specifications with the department, and agrees a suitable recuitment process with the department.

* Sources suitable candidates and draws up a shortlist for interview.

* Sets up and chairs an interview panel.

* Refers details of the selected candidates to compensation and benefits to facilitate the negotiation of contract terms and issuance of offer letters.

* Ensures that communication to non succesful candidates is made in a timely manner.

* Continually reviews the OPCO recruitment process taking into consideration market best practice and manages recruitment actvities of the OPCO ensuring that quality of staff with the requsitie skills are hired:

* Conducts Job Analysis for both existing and new jobs in the company.

* Develops recruitment practices that are in line with the best practice and comply with local legialaion and both Group and OPCO policy.

* Develops and creates HR tools including job descriptions, competence profiles and assessment tools and ensures that these are applied consistently.

* Inform managers and directors of the recruitment policies and procedures and ensures compliance.

* Build networks with other HR professionals that are of benefit to Zain.

Executes recruitment assignments and ensures that these are executed to specifications and in a timely manner:

* Receives approved requisitons from the recruitment department.

* Confirms the job description and person specifications with the department, and agrees a suitable recuitment process with the department.

* Sources suitable candidates and draws up a shortlist for interview.

* Sets up and chairs an interview panel.

* Refers details of the selected candidates to compensation and benefits to facilitate the negotiation of contract terms and issuance of offer letters.

* Ensures that communication to non succesful candidates is made in a timely manner.

Continually reviews the OPCO recruitment process taking into consideration market best practice and

* identifies areas that require redressing and make recommendations to management for action

Manage the headcount:

* Provide input into the budgetary process

* Monitor the headcount changes against the business needs to avoid exceeding approved limits

Manages career fairs, ensuring that Zain Kenya positions itself as a preferred employer in the minds of university/college graduates and attracts exceptional graduates:

* Draws up career fair programmes and ensures that the necessary arrangements are put in place and the fairs executed in a professional manner.

* Builds and maintains strong relatioships with select colleges and universities and keeps these updated of Zain’s skills requirements..

* Plans and manages student tours of Zain operations in liaison with Marketing.

Ensures that new staff are integrated into Zain in a speedy and efficient manner that allows them to settle down quickly:

* Liases with the relevant departments to ensure that all affected individuals are aware of the new employee’s start date and that necesssary arrangements are made.

* Checks to ensure that the new employee is provided with the required tools in arrival.

Manage, develop and motivate staff to ensure quality performance:

* Defines roles and set performance targets for team

* Monitors and gives feedback on performance

* Conducts skill gap analysis

* Identifies training needs and offers on job training

* Coaches and mentors departmental staff on recruitment policies and processes;

* Supervise the execution of tasks to ensure quality outputs.

* Sets performance objectives, conduct performance appraisals and takes remedial action where required.
Manages agencies and suppliers and ensures that they offer quality service at optimal prices:
* Identifies and recommends suppliers, and maintains an up to date list.

* Ensures that suppliers meet contract terms in respect to work quality, turn around time and pricing.
Business Partnering:
* Builds credibility with business partners by delivering learning solutions that meet their needs and yield outstanding results.

* Develops and maintain strong working relationships with business unit leaders and peers. Uses collaborative approach to developing solutions and programs, exercising appropriate influence for desired outcomes as needed.
Competencies & Qualifications
Qualifications
University degree in social sciences/business administration

Post Graduate Diploma in HR Management will be an added advantage
Recruitment & Selection training plus good knowledge of HR concepts

Good knowledge of the Kenyan Employment Act
Good MS Office Suite skills

Able to operate in a performance driven organisation
Knowledge of English
Competences
Hands on attitude
High personal standards and goal oriented
Excellent interpersonal skills

Culture sensitivity

Excellent Communication skills

Good presentation skills
A person of high integrity and appreciates confidentiality
Well organised

Good knowledge of HR Concepts

Supervisory skills and a decision maker

Ability to work under pressure

Ability to handle, prioritize, multiple projects simultaneously
Ability to operate in a performance driven organisation.
Exposure to the mobile/telecom industry.
Knowledge of English/French
Able to handle, prioritize, multiple projects simultaneously

Note: you will be required to attach the following:

1. Resume/CV
 
Business Unit: Zain Kenya Division: Human Resources

Location: Kenya – Nairobi Closing Date: 07-May-2010
 
Apply
 
 
OTHER ZAIN KENYA JOBS
 
IN & VAS Support Senior Engineer
 
 
IN & VAS Support Engineer
 

ZAIN1430 – Core Optimization Engineer
Business Unit: Zain Sudan Division: Engineering
Location: Sudan – Khartoum Closing Date: 18-Apr-2010

Basic Information:
Accountable to the Core Network Optimization Team Leader   to deliver optimization and Parameters tuning for Zain SD Circuit Core network and for ensuring maintenance and inspection work is conducted in line with recognised Engineering practices as well as manufacturers recommended procedures.

Main Duties & Responsibilities:
•Managing all Core Network optimization and parameter tuning activities to ensure consistency and continuity across the business.
•Liaise with Core Network project and planning on network requirements to support the agreed network operational and expansion demands.
•Maintain and carry out changes to all plans and blue prints for internal reference as well as for the planning and safety municipalities.       
•Carry out quality test and checks for  all new network installations and expansion.
•To ensure that after any installation expansion and support activity the Network KPIs is comply with Zain Slanders.
•Insure compliance with all applicable policies & regulatory requirements on Information Security.
Competency & Qualifications:
• B.Sc in Electrical /Telecommunications Engineering ect…
•Minimum 2 years of experience in a related field.
•Mobile Telecommunications background is must.
•Should have previous strong track record of success in planning activities in a multi-site, expanding business.
•Ability to create and interpret drawings and specifications
•Cooperative/collaborative interchange with external network suppliers and vendors.
•Leadership/management skills within a matrix management environment.
•Conflict handling and resolution skills.
•Highly developed communication and reporting skills (verbal and written).
Note: you will be required to attach the following:
1. Resume/CV
  Apply now!

ZAIN1434 – Fixed Assets Manager

Business Unit: Zain Kenya Division: Finance Location: Kenya – Nairobi Closing Date: 12-Apr-2010

Basic Purpose: The incumbent shall be responsible for: Fixed assets and project accounting. Maintaining internal controls over Fixed Assets. Financial and management reporting of Fixed Assets and Projects. Managing subordinates within the FA and Project Accounting Unit.

Main Duties & Responsibilities: Monthly financial reporting of the Company’s Fixed Assets: Prepares listing, post additions and run depreciation in FAR. Ensures fixed assets disposal are correctly accounted for. Analyzes Capex Auto accruals and ensures accuracy and completeness. Reviews and approved manual journal schedules and ensures that these are posted accurately and on time Prepares relevant input into Deferred Tax templates and lead schedule. Manages month end closure for Fixed Assets section and ensues timely and accurate completion. Analyzes depreciation variances within the month. Prepares age analysis of CIP and obtains justification from budget champion, as required. Ensures completeness, accuracy, valuation and ownership of the company’s assets as reported in the MRP/LRP and statutory financial statements. Prepares LRP schedules within set dates. Ensures that Fixed Assets balances in MRP tie to LRP balances; analyses and makes required adjustments. Prepare the Project Tracker, Accounts Analysis, Insurance Schedules and Audit Schedules as per set dates: Assigns each additional asset cost a project name as defined in the Planning Board and ensuring that monthly additions tally with MRP assets additions in USD. Properly classifies and costs projects in WIP as per MRP reported balance. Ensures that all Capex Balance Sheet Accounts are analyzed by the 15th of the following month and all invalid items adjusted within a month. Prepares quarterly fixed assets additions schedules for insurance cover purposes and reviews premiums to confirm accuracy. Prepares the Fixed Assets Lead schedule for quarterly audit purposes and responds to audit queries. Ensure that Fixed Assets are tagged and physically verify Fixed Assets: Monitors the Tagging and verification all Company’s assets. Supervises/reviews the reconciliation of assets against the Fixed Assets Register and ensures that they tally. Optimise the Fixed Asset accounting systems: Continually reviews fixed asset systems and processes and ensures that they are optimal and are embedded with relevant controls; proposes improvements as required. Develops customized reports for reforecast purposes. Ensures timely availability of ad hoc reports. Manage, motivate and develop departmental staff: Participate in the recruitment of departmental staff Assign roles and targets Manage performance and redress shortcomings if any Identify skills gaps and coach for improved performance or refer to HR for formal training

Competencies & Qualifications: Qualifications Certified Public Accountant (CPA K) or equivalent 5-8 years experience with a University Degree in Accounting or Business (with an accounting emphasis) ; 3-6 years with Advanced Degree Minimum of four to five years of experience working with commissions statements, bank reconciliations, accounts payable and/or receivables, and payroll Computer literacy (excellent knowledge of MS excel) with experience working with an ERP system (with emphasis on FA module) Excellent knowledge of all accounting functional areas Able to work with managers throughout company in analyzing financial situations Proven ability to analyse complex business issues and identify, design and implement effective practical recommendations Able to operate in a performance driven organization Knowledge of English and/or French Competencies Team work and partnering Analytical and problem solving skills Planning and organizing skills Drive for results Interpersonal skills Effective communications skills

Note: you will be required to attach the following: 1. Resume/CV

 Apply now!

ZAIN1433 – Manager – Business Planning and Performance Management

Business Unit: Zain Kenya Division: Finance Location: Kenya – Nairobi Closing Date: 09-Apr-2010

Basic Purpose: Overall responsibility for the development of the annual budget, quarterly reforecasts and the 5 year business plans process in Zain Kenya, in close collaboration with senior management and in line with Zain Group guidelines and timelines. Overall Responsibility for tracking, reporting and understanding of variances in actual performance vs. expectations and proposing remedial measures. Overall Responsibility for tracking key performance drivers of the business. Guides the decision support process to ensure that the Commercial, Capital Expenditure and Operating decisions take due considerations of financial and business implications.  Ensures sufficient accountability for business cases from various functions. Overall Responsibility for management accounting functions – including, where needed, project tracking, budgetary control and costing. Usually operates with minimal supervision and occasional review of completed work

Main Duties & Responsibilities: 1. Business Planning Take overall responsibility in the preparation of realistic, solid and achievable business plans in collaboration with management, in order to contribute to optimal definition of long term business objectives. Define, implement and maintain budgeting and business planning guidelines, tools and best practices, in order to contribute to the effectiveness of strategic planning processes 2. Budgeting Take overall responsibility for the preparation of realistic, solid and achievable budgets in collaboration with management, in order to contribute to optimal allocation of financial resources to the different business units and activities. 3. Forecasting Take overall responsibility for the preparation of quarterly forecasts based on actual results from the past, in order to better align financial projections with changing realities and changes in strategy and focus. PERFORMANCE MANAGEMENT:- 4. Variance Analysis and Reporting Analyse strategic business issues, objectives set in budgets and forecasts, as well as variances between actual and budgeted data, in order to contribute to the continuous improvement of the quality of budgets and the budgeting process and tools. Continuously update management with risks to delivering the business plan. Quantify such risks and assist in developing and quantifying gap closure plans to cover for the potential risks / weakness 5. Performance Analysis and Reporting Set-up mechanisms for analysis of actual performance broken down into the drivers of the performance. Benchmark performance against Competition and other relevant international performance benchmarks Set-up mechanisms for Pre & Post launch analysis and reviews Provide IT and Accounting with specification detailing information requirements in order to better analyse and report on the performance of the business. 6. Decision Support Set-up mechanisms to provide financial and business checks for Commercial, CAPEX & Operational decisions.

Competencies & Qualifications: Qualifications Degree in Finance or Accounting CPA (K) or ACCA (finalist) 7 years work relevant experience with at least 2-5 Years of leadership experience Proven ability to analyse complex business issues and identify, design and implement effective practical recommendations thus requiring exceptional Analytical and Numeric Skills Excellent technical knowledge of budgeting, financial statements and financial analysis processes Able to handle, prioritize, multiple projects simultaneously Able to work with managers throughout company in analyzing financial situations Microsoft Office skills: – PowerPoint, Word and Excel. Excellent Excel skills,- linked spreadsheets, creating “what if” models, creating financial models in Excel e.t.c Consults, understands the business and communicates effectively,: Establishing Collaborative Working Relationships and a team player: Ability to work under pressure. IT literacy Able to operate in a performance driven organisation Knowledge of English and/or FrenchCompetencies Business awareness Strong analytical skills and problem solving skills Excellent planning skills High personal standards and goal oriented Excellent interpersonal skills Excellent and effective communications skills, both orally and in writing Excellent presentation skills Strong coaching skills

Note: you will be required to attach the following: 1. Resume/CV

Apply now

ZAIN1433 – Manager – Business Planning and Performance Management
Business Unit: Zain Kenya Division: Finance

Location: Kenya – Nairobi Closing Date: 09-Apr-2010
Basic Purpose:

Overall responsibility for the development of the annual budget, quarterly reforecasts and the 5 year business plans process in Zain Kenya, in close collaboration with senior management and in line with Zain Group guidelines and timelines.

Overall Responsibility for tracking, reporting and understanding of variances in actual performance vs. expectations and proposing remedial measures.
Overall Responsibility for tracking key performance drivers of the business.
Guides the decision support process to ensure that the Commercial, Capital Expenditure and Operating decisions take due considerations of financial and business implications. Ensures sufficient accountability for business cases from various functions.
Overall Responsibility for management accounting functions – including, where needed, project tracking, budgetary control and costing
Usually operates with minimal supervision and occasional review of completed work

Main Duties & Responsibilities:

1. Business Planning
Take overall responsibility in the preparation of realistic, solid and achievable business plans in collaboration with management, in order to contribute to optimal definition of long term business objectives.
Define, implement and maintain budgeting and business planning guidelines, tools and best practices, in order to contribute to the effectiveness of strategic planning processes
2. Budgeting
Take overall responsibility for the preparation of realistic, solid and achievable budgets in collaboration with management, in order to contribute to optimal allocation of financial resources to the different business units and activities.
3. Forecasting
Take overall responsibility for the preparation of quarterly forecasts based on actual results from the past, in order to better align financial projections with changing realities and changes in strategy and focus.
PERFORMANCE MANAGEMENT:-
4. Variance Analysis and Reporting
Analyse strategic business issues, objectives set in budgets and forecasts, as well as variances between actual and budgeted data, in order to contribute to the continuous improvement of the quality of budgets and the budgeting process and tools.
Continuously update management with risks to delivering the business plan. Quantify such risks and assist in developing and quantifying gap closure plans to cover for the potential risks / weakness
5. Performance Analysis and Reporting

Set-up mechanisms for analysis of actual performance broken down into the drivers of the performance.

Benchmark performance against Competition and other relevant international performance benchmarks
Set-up mechanisms for Pre & Post launch analysis and reviews

Provide IT and Accounting with specification detailing information requirements in order to better analyse and report on the performance of the business.
6. Decision Support

Set-up mechanisms to provide financial and business checks for Commercial, CAPEX & Operational decisions.

Competencies & Qualifications:

Qualifications
•Degree in Finance or Accounting

•CPA (K) or ACCA (finalist)

•7 years work relevant experience with at least 2-5 Years of leadership experience

•Proven ability to analyse complex business issues and identify, design and implement effective practical recommendations thus requiring exceptional Analytical and Numeric Skills

•Excellent technical knowledge of budgeting, financial statements and financial analysis processes

•Able to handle, prioritize, multiple projects simultaneously

•Able to work with managers throughout company in analyzing financial situations

•Microsoft Office skills: – PowerPoint, Word and Excel. Excellent Excel skills,- linked spreadsheets, creating “what if” models, creating financial models in Excel e.t.c

•Consults, understands the business and communicates effectively,:

•Establishing Collaborative Working Relationships and a team player:

•Ability to work under pressure.

•IT literacy

•Able to operate in a performance driven organisation

Knowledge of English and/or FrenchCompetencies

•Business awareness

•Strong analytical skills and problem solving skills

•Excellent planning skills

•High personal standards and goal oriented

•Excellent interpersonal skills

•Excellent and effective communications skills, both orally and in writing

•Excellent presentation skills

•Strong coaching skills

Note: you will be required to attach the following:

1. Resume/CV

Apply now!

ZAIN1145 – Customer Care Executive – Activation (3 months contract)

Basic Purpose:
Capture information for new customers in the system and stimulate the speed of the registration and contract modifications. Provides initial support for customer inquiries received via telephone or written
correspondence and escalates those that are beyond own area of expertise. Receives and records customer information into customer management systems. Controls the quality of activations and modifications done at Zain and Distributor Shops.
Main Duties & Responsibilities:
Receive and respond to incoming calls and take ownership of any issue raised until resolution is achieved :
* Responds to calls and identifies the customers needs

* Provides information or solutions to queries raised by the customers

* Records Customer information on the activation log sheets

* Monitors own performance against set targets (KPI’s) and takes remedial action where the performance falls short
Activate subscriber numbers on the prepaid and postpaid billing systems:
* Checks the availability of mobile and simcard numbers that are requested by customers for both the prepaid and postpaid system

* Books subscriber numbers on the Service Data point, in the case of prepaid activations

* Activates subscriber numbers in accordance with Company policy and Revenue Assurance guidelines

* Prepares files for batch activation whenever required and sends these to IT for action

* Continuously checks every transaction done and reconciles with the billing system and HLR to ensure accuracy and consistency
Resolve Customer queries:
* Resolves all escalated activation queries received from sales, the customer care frontline team and customers

* Updates the Customer on progress and or communicate solutions

* Escalates customer queries that cannot be solved on 1st contact to the escalations team

* Follows up with the relevant parties, obtains solutions and communicates to the customer
Maintain records and generate reports:
* Prepares daily individual performance activity reports

* Files the work done into the respective files on a daily basis
Competencies & Qualifications:
Qualifications
* University degree or equivalent

* Over 2 years experience in Call Centre

* Able to handle, prioritize, multiple projects simultaneously

* IT literacy

* Able to operate in a performance driven organisation

* Knowledge of English and Swahili

[scholarship 2010]

Competencies

Keen and attentive to detail

Energetic and goal oriented. Heaps of commitment. Loads of passion and energy for Zain
Able to handle pressure and to think on one’s feet
Good sales skills and ability to close
Strong interpersonal skills

Excellent communication skills
Willingness to work in shifts
Note: you will be required to attach the following:

1. Resume/CV
Apply now!

Zain one of the leading telecommunications provider in Africa is recruiting for the under listed job vacancies:

ZAIN1409 – Network Analyst
Business Unit: Zain Sierra Leone Division: Information Technology

Location: Sierra Leone – Freetown Closing Date: 01-Apr-2010

Basic Purpose:
To provide technical expertise in the field of networking. This involves planning, analysing, recommending, installing, securing and supporting of the company central computer systems and network including all the associated hardware and software, routers, switches, firewalls, servers data and voice communication. Provide assistance on escalated problems from IT, systems and Network Administration on Systems and Network issues as well as maintaining the data centre for uptime, availability, security and capacity in all IT systems.
Main Duties & Responsibilities:
Advises on the communication requirements of installed and planned networked information systems.

* Reviews with users, vendors network traffic and the performance and quality of service provided by network

* Installs, configures and upgrades the internal network for effective use.

* Liaise with other departments to deliver cross team projects and harmonized IT operations

* Reports on statistic on the quality and usage of the network

* Project co-ordination and management of projects and tasks as assigned.

* Provides and maintain documentation of entire network infrastructure

* Custodian of the Data Centre.
Competencies & Qualifications:

Strong Analytic thinking

Ability to design and optimize mid to large scale networks

VOIP technology

Woking knowledge of various networking topology and technology.
{2010 Scholarships}

Strong knowledge of Server and back end office systems.
Good communication skills

Inter-personal skills

CCNA, CCNP, MCSA, MCSE
Note: you will be required to attach the following:

1. Resume/CV

Apply now!

ZAIN1408 – Network Administrator
Business Unit: Zain Sierra Leone Division: Information Technology

Location: Sierra Leone – Freetown Closing Date: 01-Apr-2010

Basic Purpose:

The position exist to develop and maintain all the network services provide technical support so as to ensure continuous quality services and minimum down time, thereby allowing for business continuity.

Main Responsibility:
* Direct without reference to immediate supervision

* Network monitoring and supervision

* Link management

* Network performance and error reporting.

* Daily optimization of the systems and network infrastructure.

* Implementation of fail over solutions in line with disaster recovery procedures.

* System configuration changes.

* System policy changes

* Changes that will affect the security of our systems.
Competencies:

* Business awareness

* Strong analytical skills and problem solving skills

* Excellent planning skills

* High personal standards and goal oriented

* Excellent interpersonal skills

* Excellent and effective communications skills, both orally and in writing

Qualifications:

* Degree in electrical Engineering, computer science, math physics.

* 2 years experience in an active multi leveled network environment as network administrator.

{Scholarship Opportunities}

Any specific job related training ,including computer skills ,or hands on experience required

* Formal professional training or work experience in network administration in various operating environments. Certification in CCNA, CCNP, MCSE and UNIX.

* Knowledge of wireless technology and proficiency in a wide range of networking LAN/WAN products and technologies.

* Strong working knowledge of security policy design and implementation.

* Working knowledge of programming languages. preferably low level languages.
Other Information:

Note: you will be required to attach the following:

1. Resume/CV
Apply now!

Basic Purpose:
-Advises leadership and/or business executives at the highest levels about the project portfolio, status and resource planning for delivering strategic business Initiatives. Plans, directs, and ensures the successful management of designed business solutions utilising the complete resources of the PMO Office and assigned project management teams.
Main Duties & Responsibilities:

- Act as Liaison and provide leadership for team and area of responsibility. Provide leadership, direction and coaching on project specific tasks as well as individual professional development.

- Ensure coverage of all areas of expertise necessary to support and grow the business within the Directors area of responsibility.

- Ensures functionality is integrated with other applications

- Develop Project Management support policies, standards and procedures.

- Initiates and implements new technologies, methodologies, process and procedures that will support Company Long and short term goals.

- Presents information on projects, initiatives or other subjects to peers, teams and upper management.

- Demonstrates the ability to adapt to and lead, change, and coach others in the acceptance and support of change

- Creation and Support of Standards, Processes and Procedures necessary to produce the deliverables from the team and to work effectively with the other teams
Competencies & Qualifications:

- Business Awareness

- Strong analytical skills and problem solving skills

- Excellent planning skills

- High personal standard and goal oriented

- Excellent interpersonal skills

- Excellent and effective communications skills, both orally and in writing

- Culture sensitivity

- A four year degree or equivalent experience (7+ years of project management experience/training and 7+ years of management experience/training

- 7+ years minimum experience in Project Management

- 7+ years minimum experience in telecommunications industry preferred

- 7 years minimum Management, Team Lead, or other equivalent leadership experience
Note: you will be required to attach the following:
1. Resume/CV
2. Curriculum Vitae

ZAIN1395 – Manager ( PMO)
Business Unit: Zain Tanzania Division: Business Development
Location: Tanzania – Dar Es Salaam Closing Date: 18-Mar-2010

Apply now!