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Job Title
Product Development Specialist (Postpaid)
Department:
Marketing and Strategy
Location:
Lagos
Job Description:
* Understand target market needs and assist in developing relationship initiatives accordingly
* Monitor/ manage existing products in the Business portfolio on an ongoing basis.
* Assist in identifying new revenue streams within the post-paid and hybrid portfolio
* Support project management in the product development lifecycle of new MTNN products
* Design, facilitate and conduct customer surveys and produce value-adding reports for informed decision-making
* Keep abreast of new telecoms marketing products, services and customer loyalty initiatives developed by competitors and other operators and recommend on appropriate actions to be taken
* Implement product development policies and procedures.
* Coordinate quality assurance of developed products and services to ensure consistency and accuracy.
* Ensure new products designs are line with segment strategy and objectives.
* Monitor and evaluate existing products performance on an on-going basis.
* Develop a mechanism for proactively identifying product related queries.
* Ensure prompt resolution of identified product related issues.
* Prepare and generate relevant reports on business segment products and their performance.
* Provide information packs and FAQs to guide the deployment and use of new products and services.
* Provide resources for UAT and FUTs.
* Review UAT plans.
* Ensure sign off of product specifications and UAT reports.
* Drive and participate actively in FUTs
* Liaise with technical teams on customer care and billing applications.
* Monitor suppliers’ compliance with SLAs and business rules.
* Perform other tasks as required by the Product Manager.
Job Conditions: Normal MTN working conditions Long working hours Open plan Office environment. Minimum qualification is 2.2 or equivalent
Reporting To: Product Development Manager (Postpaid)
Required Skills:
* 4 years work experience which includes:
· Marketing Communications
* Product Development
* Demonstrated experience in primary and/or secondary research
* Project Management experience
Employment Status :
Permanent
Qualification:
First degree in Marketing or any other Social Science discipline
This vacancy expires on 9/15/2009
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