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Teller Service Manager
Job Description
Ensure delivery of world-class service to all customers.
Ensure SCB standards are maintained and turnaround times strictly adhered to.
Improve the Bank’s image to the public.
Ensure to maintain Standards and improve levels of efficiency
Key Roles & Responsibilities
> Supervision of the processing of all daily cash site transactions for deposits into current and fixed deposit accounts (Involving cash and cheques) and handling associated customer interactions/inquiries/complaints to a specified standard of quality.
> Ensure that Cash is moved to the Central Cash regularly in order to keep vault balance at minimal level.
> Cash site transactions are posted next working day latest.
> Ensure the Teller’s cash have been balanced daily, tellers registers updated, checked against screen balances and traced / agreed with the General Ledger the following morning.
> Ensure that the Vault Cash (local), has been balanced daily and traced / agreed with the General Ledger the following morning.
> Bank Cheque books are examined and blank forms remaining verified each day.
> Transactions held over are recorded and traced the following day
> Cash custodians must check tellers boxes and cash areas when locking tellers away each day to ensure that no cash is left out
> Entries relating to drafts issued are traced to the General ledger from the draft Counterfoil each day.
> Bank drafts (all currencies) must be examined and forms remaining verified each day.
> Late Teller transactions are recorded and posting traced the next day
> Suspense accounts are reconciled and outstanding items fully explained each day
> Payments must be made in accordance with customer mandates, and call back made for amounts exceeding N200, 000.
> ATM custodian
> Ensure you remain alert to the risk of Money Laundering and assist in the bank¿s efforts in combating it by adhering to the principles in relation to: Identifying your customer, knowing your customer, reporting suspicions, safeguarding records, and not disclosing suspicions to customers. Ensure your staff are trained in combating Money Laundering.
> Vault key custodian
> General reconciliation and control activities which may typically include:
> Processing of Customs Duty payment
> Statistics
> Reconciliation
> Central control of branch Cash
> Supervision of posting of clearing cheques
> Reconciliation of operating accounts for daily control as well as surprise audit
proofing.
> General filling Gathering/preparation of statistics for service quality and productivity indicators.
> Conducting investigators initiated by customer inquiry.
> Cross selling of Banks products.
Qualifications & Skills
> Thorough Knowledge of SCB products, operational procedures
> SCB’s procedures/ Related Policies
> Banking practices /Regulations
> Good Customer relations/ Customer Focus
> Goal Oriented
> Good Interpersonal skills
> Good Communication skills
> Good Knowledge of the operations of other department
> Good knowledge of the Bank’s products
> Bsc – Minimum 2nd Class Lower
> MBA will be an added advantage
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
How to Apply
To apply visit the link below, and enter as keyword 238690.
Click here for more and to apply
