Dan Royal Job/Vacancies

Customer Service Representative
Job reference n°: NGA0324
Secteur: Industrie - Nigeria - Afrique de l'ouest
Fonction: Marketing
Notre client

Our Client is a leading company in FMCG sector.
Description du poste

The ideal candidate must have a first experience in a similar position in an FMCG company.

The Customer service representative will provide a valuable link between customers and the company. She/ he will be responsible for responding to customer inquiries and making sure that any problems they are experiencing are resolved.

The position is based in Lagos, Nigeria.
Responsabilités

    *  The candidate should be able to manage customer claims.
    *  Conduct NPS (net promoter score) surveys time to time and prepare reports for management
    *  Collect VOC of customers/Dealers and customers and report to manager.
    *  Manage and forward customers claims to manager’s and follow up until claim closes.
    *  The candidate should be able to maintain system reports and analyze.        
    *  Reply to customers’ e-mail

Qualification et experience

    *  3/ 5years experience in a similar position.
    *  Possess excellent inter-personal relationship.
    *  Ability to work in multicultural environment and under pressure.
    *  Fully fluent in spoken and written English.
    *  Corporate presentation, excellent interpersonal skills

Rémunération

Attractive Package.
Apply now!