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MTN is recruiting for Customer Care Representatives.
Working in the Customer Relations Department and reporting to the Customer Care Supervisor, the ideal candidate must possess a first degree and 1 - 2 years relevant work experience in the service industry.
Candidates will have extended work hours including shifts and weekends. The positions are based in Lagos, Enugu, PH, Asaba, Abuja, Kano and Kaduna.
The main responsibilities include:
Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard
Follow through on customer queries ensuring prompt resolution and feedback
Escalate and route customer issues to the relevant process operators
Perform necessary system transactions related to customer request
Reports
Document actions taken to resolve client problems.
Generate periodic reports and other ad-hoc reports as requested by team lead
Combine customer care, sales, and routine administrative tasks
Generate funds from sales and render after sales support service
Handle cash and ensure correct amounts paid
Collect customer phones for warranty repairs
Deadline is 26th March 2009.
Click on links below for city/region applying for.
Lagos East North
