Dan Royal Job/Vacancies

Power Services is part of the Energy Services Business under General Electric that provide technical consultation services, installation & maintenance services, outage field services, repair services, refurbishments, upgrades of GE power plant equipments over 200+ locations around the world.
Position can be offered at a different band and will be based on experience of the candidate.
Strong Internal Candidate identified

Role Summary/Purpose

The Quality Operations Manager will work closely with the Traditional Quality Organization , Africa regional management team, and on-site field engineers to drive and lead operational processes excellence and compliance with targets for customer fulfillment, Cost of Quality reduction and consistent execution.

The individual will conduct outage readiness reviews, quality audits, RCA/NCA’s and improvements as well as coaching /observing site personnel in developing & executing work instructions

Essential Responsibilities

• Manage Outage Readiness Review process and craft labor quality management engagement
• Conduct periodic quality audits, leadership observations, follow-up on audit findings and use Continuous Improvement to improve processes.
• Assist operations team to execute process and quality control strategy, outage readiness reviews, outage tracker compliance and outage risk assessments.
• Process Own/author applicable Work Instructions (WI) and implementation of Power Services field technical procedures.
• Manage Customer Issue Resolutions (CIR), Continuous Improvement – RCA/NCA and Corrective/Preventive Actions and drive eWarranty cases.
• Support the development and implementation of Quality Control Plans and Strategies.
• Drive Cost of Quality Reductions for the two regions and share best practices globally

Qualifications/Requirements

- Bachelor's degree in Engineering.
- Minimum 5 years experience in services and related operations
- Strong customer service and quality mindset.
- Proven ability to lead in a global environment.
- Exceptional communication and team building skills
- Demonstrated leadership, organizational and planning skills.
- Must be able to travel within the regions (50%).

Desired Characteristics

- Knowledge of Power Services information systems.
- Green/Black Belt certified (GE Employees Only).
- Field Engineer Program or Direct Hire Program Graduate.
- Traditional Quality Process (Audits, QMS, Continuous Improvement) Experience

Apply now