Dan Royal Job/Vacancies

Adexen is recruiting for one of its client – . Our Client is a large International Industrial Group that is selling Technical products & devices in Nigeria.

They are looking for a dynamic and self-motivated individual to fill the position of an Customer Information Center Counselors.


JOB DESCRIPTION:

The candidate will have to provide customer satisfaction through support in creating and achieving business targets and achieve organizational goal and performance.

RESPONSIBILITIES:

    * The candidate should be able to manage customer claims and ASC claims.
    * Conduct NPS (net promoter score) surveys time to time and prepare reports for management
    * VOC care: collect VOC of customers/Dealers and customers and report to manager.
    * Manage and forward customers claims to ASC’s and follow up until claim closes.
    * The candidate should be able to maintain system reports and analyze.
    * The candidate will also have to provide training to CIC counsellors and allot jobs to counsellors and follow up until get final reports.
    * Reply to customers’ e mail on GCSC/GSFS.

QUALIFICATION:

    * Young graduates with good communication skills.
    * 2 years of experience.
    * Candidates should be  proficient in the use of the computer, specially MSoffice (specially.xls)
    * Knowledge of Net promoter Score (NPS) survey.
    * The candidate should have analytical skills to analyze and prepare reports for management.
    * Excellent communication skills with internal and external customers.
    * Soft spoken and a good listener.

Please send us your salary expectations & your english resume in Word format at the following address: [email protected]

Click here to apply online.