One of the Africa's leading telecommunications company recruits across various countries
ZAIN1187 - Senior Specialist Revenue Assurance & Fraud Management
Business Unit: Zain Gabon Division: Finance
Location: Gabon - Libreville Closing Date: 25-Sep-2009
Basic Purpose:
To maximize all revenues earned by the business by preventing revenue losses/leakages
Main Duties & Responsibilities:
Participate in corporate strategic planning process.
Co-ordinate the activities of the Revenue Assurance unit and provide leadership and motivation
Review daily monitoring of activities on all revenue impacting network elements
Review on all revenue streams to ensure completeness and integrity of revenues and reporting
Review CDR reconciliation from various data streams to ensure completeness and accuracy of revenues
Review the gathering of secondary data from switch, IN, BGW and call Data Warehouse for data reconciliations.
Implement of approved revenue assurance and fraud procedures
Review of subscribers subscription profile on the network to ensure integrity of billing
Review of Promotions/services offered by the company to prevent revenue leakages/loss
Validate traffic across billing platforms to prevent revenue loss/leakages
Monitor and appraise performance of direct reports based on set KPIs Monitor and appraise performance of direct reports based on set KPIs
Understand and advise on Government regulations, and GSM frauds standards
Develop fraud business case for new GSM initiatives for organization & stakeholders
Liaise with Senior Management, Legal Representatives and Law Enforcement Agencies on lawful interception and non disclosure
Promote fraud awareness across the company.
Carry out fraud incident investigation and resolution in conformance to documented policies
Develop periodic reports on forensic audit incidents, investigations and outcomes
Recommend additional tools and methods that could be deployed in combating breaches of company policies, processes and procedures.
Develop personal knowledge and awareness of industry detection methods, best practice and legal requirements
Contribute positively in the area of building controls in business processes and systems
Identify ways to improve processes and procedures where there have been breaches to minimize fraud.
Use personal initiative in developing and implementing new ideas.
Competencies & Qualifications:
Functional Competencies
Process design
Negotiation
Systems security
Telecoms industry knowledge
Planning and control
Systems management
Project Management
Generic Competencies
Integrity
Business understanding
Customer orientation
Strategic focus
Teamwork
Develops Self and others
Interpersonal skills
People development/ management
Decision making
Qualifications
A first degree or its equivalent in Computer Science or Business related discipline
A post graduate degree in Business Admin., Economics or Banking & Finance will be an added advantage
Minimum Experience
5-8 years (at least 4 years in a similar position) with University degree /3-6 years with Advanced degree
Languages
Good command of French as a must
English
Note: you will be required to attach the following:
1. Resume/CV
Apply now
ZAIN1183 - Accountant
Business Unit: Zain Bahrain Division: Finance
Location: Bahrain - Manama Closing Date: 11-Nov-2009
Job Purpose::
Provide support to other functions in the company by handling all suppliers' financial related matters. And provide support to management in its decision making process through submission of the required reports and reconciliations.
Main Responsibilities::
Ensure prompt and accurate recording and updating of supplier accounts through liaising with other functions. (procurement, NW, MKT, etc)
Close all open/un-reconciled supplier accounts by conducting periodic reconciliations.
Maintain all original contracts and update contract summaries (Prepayments & Accruals) on a monthly basis, ensuring proper accounting in terms of value and timeliness.
Ensure prompt settlements to suppliers of their due claims, keeping into accounts debit and credit notes chargeable/receivable to/from suppliers.
Carry out department administrative requirements.
Education and Experience::
Associate Accounting Diploma or equivalent with a minimum of 3-5 years experience in financial control.
Bachelor degree or equivalent in accounting and finance with a minimum of 2-3 years experience in financial control.
Core Competencies:
Effectively communicate by listening actively, share relevant information with others and interact with others to establish fair and effective relationships.
Identify customer's requirements correctly, exceed customer expectations and act proactively for ensuring customer satisfaction
Ability to develop cooperation and teamwork while working toward solutions that generally benefit all parties
Capacity of recognizing owns feelings and those of others for motivating ourselves and managing emotions well in ourselves and in our relationships.
Functional Competencies:
Literate to International Accounting Standards and IFRS applications to the financials of the company.
Easy to adopt various accounting applications and modules.
Literate to the use of Microsoft office tools, including spreadsheet and presentation material.
Note: you will be required to attach the following:
1. Resume/CV
2. Passport-size photograph
Apply now
ZAIN1186 - Corporate Accounts Manager
Business Unit: Zain Uganda Division: Sales
Location: Uganda - Kampala Closing Date: 25-Sep-2009
Corportae Accounts Manager:
Experience:
3 years proven successful years of selling with a combination of direct and indirect (distributors)market approach in the Telecommunications Industry or FMCG environment
Qualifications:
Bachelors Degree in business,sales, or equivalent training in business or sales management.
Other Information:
Note: you will be required to attach the following:
1. Resume/CV
2. Passport-size photograph
Apply now
ZAIN1186 - Corporate Accounts Manager
Business Unit: Zain Uganda Division: Sales
Location: Uganda - Kampala Closing Date: 25-Sep-2009
Corportae Accounts Manager:
Experience:
3 years proven successful years of selling with a combination of direct and indirect (distributors)market approach in the Telecommunications Industry or FMCG environment
Qualifications:
Bachelors Degree in business,sales, or equivalent training in business or sales management.
Other Information:
Note: you will be required to attach the following:
1. Resume/CV
2. Passport-size photograph
Apply now
ZAIN1188 - Service Implementation Engineer
Business Unit: Zain Kenya Division: Information Technology
Location: Kenya - Nairobi Closing Date: 16-Sep-2009
Basic Purpose:
To provide all our customers with the highest standard in configuration and support of systems to meet user requirements and incidents associated with the same systems thereby ensuring the availability, accessibility and performance of the systems. Ensures the accuracy timeliness of ratings for prepaid, postpaid and interconnect customers. Analyzes and resolves efficiently customer billing complaints within the set timelines.
Main Duties & Responsibilities:
Tariff/Services Configuration Support:
Develop and test new tariffs introduced by Marketing in order to meet the Commercial requirement and give a competitive advantage to the company.
Systems Administration
Provide functional administration of all supported systems and ensure that user requirements are met.
Billing Complaint resolution
Analyse the billing complaints to determine the source of the problem and recommend a solution. The solution is developed within the set standard procedures, ensuring the completeness, timeliness and accuracy of the solution.
Rejected calls analysis
Analyse the rejected calls in order to identify the source and ensure that all calls are rated and billed accurately and in a timely manner.
Research and Development
Research on new features that can be supported by the billing system and advise the Commercial department on the system capabilities.
System Synchronization
Ensure that the billing and customer care systems are synchronized with the core network (CS 3.0, HLR, AUC,AF, CMS).
Competencies & Qualifications:
Qualifications
University Degree in Computer Science, Information systems or Equivalent
Training in Project Management, Communication Skills and Customer Relationship Management is desirable, Oracle PL/SQL and performance tuning training.
Unix fundamentals and advanced shell and awk scripting.
2-5 years in a busy IT environment with hands-on experience in software development, systems administration and IT supporting services.
Thorough knowledge of the latest programming technologies such as the .NET framework, Java, Delphi etc. is crucial.
Conversant with how operating systems interact with systems, & specific experience with UNIX & Windows Operating Systems.
Data modeling techniques & SQL Server and/or Oracle databases.
Experience with various industry standard scripting & coding methodologies e.g. SQL scripting.
Competences
Transparency and Accountability
Drive for results
Innovation and Creativity
Quality of Decision Making
Teamwork and Partnering
Remain Productive Under Pressure
Note: you will be required to attach the following:
1. Resume/CV
Apply now
AIN1185 - Billing and VAS Team Leader
Business Unit: Zain Kenya Division: Information Technology
Location: Kenya - Nairobi Closing Date: 16-Sep-2009
Basic Purpose:
To manage billing, IN(Intelligent Network) and Value Added Services and Application team which is responsible for the postpaid rating control, billing control, Roaming TAP Generation, prepaid charging system configuration and support, Interconnect control, interconnect dispute resolution and rejected calls management. Support VAS application and help in design, implementation and support of internal systems that support business service deployment. Respond to customer complaints resolution and support report generation from the billing system.
Main Duties & Responsibilities:
Achieve service availability standards:
Implement approved processes that help to improve on the rating control, billing control, rejected calls fixing and other processes that would improve the quality of billing.
Manage the analysis of the defect and interface with the billing systems support (supplier) to have the defect fixed within reasonable time.
Plan for routine maintenance of the IN and VAS systems and ensure that the maintenance plan is executed as planned to ensure services remain available.
Monitor and anticipate situations likely to result in service unavailability and initiate actions to mitigate these risks.
Provide technical expertise by analyzing dysfunctions and implementing non-normal network operations.
Cross departmental support:
Provide advice and technical support in relation to existing services.
Support the development/testing of new services, by working closely with Marketing, Customer Care and Revenue Assurance.
Support external audit processes.
Provide support to/work closely with the operations team.
Service/platform upgrade, configuration and implementation:
Implement of new services on the network, closely working with the switching engineers where necessary.
Implement solutions on the Network leading to performance improvement and corrections working closely with external where necessary.
Support/execute actions on the Network related to Prepaid and VAS related Operations in the technical department.
Support the IN/VAS team to execute charging and VAS configuration changes, testing, faulting when challenges are experienced.
Evaluate specifications from marketing and provide support to the IN/Billing and VAS engineers to implement the services.
People Management
Participate in the recruitment and development of the prepaid, billing and VAS team members.
Evaluate the training needs for the team and prepare the justification for the same.
Plan the leaves for the team to ensure smooth business operations.
Offer leadership and guidance to the team.
Competencies & Qualifications:
Qualifications
University Degree in Computer Science or Engineering (telecoms or electrical and Electronics) , Information systems or Equivalent
Training in Operating systems especially sun Solaris and HP-UX etc, databases especially oracle 8i, 9i and 10g, SQL and scripting especially Perl, shell and awk.
GSM Billing system and value added services training.
Conversant with how operating systems interact with systems, & specific experience with UNIX & Windows Operating Systems.
Data modelling techniques & SQL Server and/or Oracle databases.
5-7years experience in a busy IT/GSM environment with hands-on experience in billing systems. At least 1 year experience in leadership position in an organization
Experience with various industry standard scripting & coding methodologies e.g. SQL scripting.
Billing systems (GSM), interconnect and roaming knowledge and experience will be an added advantage.
Able to operate in a performance driven environment
Competencies
Transparency and accountability
Drive for results
Innovation and creativity
Decision making
Teamwork and partnering
Ability to work effectively under pressure
Note: you will be required to attach the following:
1. Resume/CV
Apply now
ZAIN1189 - Billing and VAS Senior Engineer
Business Unit: Zain Kenya Division: Information Technology
Location: Kenya - Nairobi Closing Date: 16-Sep-2009
Basic Purpose:
The candidate is responsible for ensuring services availability and proper functionality, by providing fault resolution in a timely manner, close monitoring of performance and implementation of improvements where appropriate. Offer support to any of the teams that interface with the Prepaid and VAS functionality by providing advice and making recommendations where possible. Participate in configuration changes on the VAS and Prepaid systems.
Main Duties & Responsibilities:
Maintaining Service Availability:
Perform daily tasks to ensure service remains available.
Monitor and anticipate situations likely to result in service unavailability and initiate actions to mitigate these risks.
Provide technical expertise by analyzing dysfunctions and implementing non-normal network operations
Cross departmental support:
Provide advice and technical support regarding service currently offered as well as services still undergoing a feasibility study. (Marketing/ CustomerCare /Revenue Assurance)
Participate in audit driven activities.
Provide support to the operations teams.
Service configuration and implementation:
Execute actions conducted on the Network related to Prepaid and VAS related Operations in Technical department.
Undertake VAS configuration changes, testing, faulting when challenges are experienced.
Platforms upgrade and implementation:
Participate in the implementation of new services on the network, by closely working with the switching engineers where necessary.
Implement solutions on the Network so as to support leading to performance improvement.
Competencies & Qualifications:
Qualifications
University Degree in Computer Science or Engineering (telecoms or electrical and Electronics) , Information systems or Equivalent
Training in Operating systems especially sun Solaris and HP-UX, databases especially oracle 8i, 9i and 10g, SQL, scripting especially Perl, shell and awk.
GSM Billing system and value added services training.
2-5 years in a busy IT/GSM environment with hands-on experience in billing systems.
Conversant with how operating systems interact with systems, & specific experience with UNIX & Windows Operating Systems.
Data modeling techniques & SQL Server and/or Oracle databases.
Experience with various industry standard scripting & coding methodologies e.g. SQL scripting. shell
Billing systems (GSM), interconnect and roaming knowledge and experience will be an added advantage.
Able to operate effectively in a performance driven organisation.
Competencies
Transparency and Accountability
Drive for results
Innovation and Creativity
Quality of Decision Making
Teamwork and Partnering
Remain Productive Under Pressure
Note: you will be required to attach the following:
1. Resume/CV
Apply now
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