Dan Royal Job/Vacancies

 As a market leader, the best contribution we can make to the global community is to conduct our business in a responsible way. This belief drives our commitment to creating ethically sound policies and principles that guide us in our work. Our Corporate Responsibility (CR) agenda is framed around the Nokia Values and is carried out in all
aspects of our work to ensure customer satisfaction and respect, and also to assist us in embracing renewal and striving for achievement. By striving to include all members of Nokia's community in this process, we are demonstrating our overall commitment to the belief that responsibility is everybody's business.we recruit for Logistics Coordinator-

Responsibilities

• Responsible for daily execution of order management and demand fulfillment activities for selected accounts
• Responsible for the communication and co-ordination of corrective activities pertaining to
  Defect On Arrival (DOA) quality cases
• Ensure that planning systems and databases are updated according to the processes

• Contact point for customer with regards to delivery status
• Enter / change customer plans into planning tool for Short-Term
• Enter channel inventory data on customer's behalf into channel inventory database
• Generate planning-related reports
• Provide the following information for sales planning:
  
  • Order load
  • Delivery information (quantity, schedules)
  • Supply constraints and availability
• Activate / de-activate Product family and Sales Pack code for accounts in product activation tool

• Co-ordinate with Local Sales Unit Finance & Control, Local Sales Unit Sales, Sales Unit Demand & Availability or Factory on order changes / cancellation, supply updates and delivery issues
• Inform Factories of order exceptions and specific customer requirements and ensure factories execute accordingly
• Create / maintain product catalogue in ERP system for channel inventory database
• Create / maintain customer data in channel inventory database
• Verify / change Sales Area information in Sold-to Party in ERP system
• Create / change Ship-to Party in ERP system
• Receive, process and confirm customer orders for Device and Gear
• Change / cancel sales order as per Sales, Local Sales Unit Finance & Control or Factory confirmation
• Create and send invoices to customer for Device and Gear
• Create and send invoices to customer for Service
• Inform factory to release shipment upon payment confirmation
• Generate order management related reports
• Responding to customer queries related to orders
• 
  
  Distribution
  • Co-ordinate customer's deliveries with Factory and destination Logistics Service Partner (LSP) in case of issues
  • Review destination Logistics Service Partner (LSP) performance
  • Communicate customer delivery requirements to Outbound Lead-time & Transportation (OBLT) team and Factories
  • Monitor and ensure customer's Delivery Quality claims are attended to and resolved within the lead-time stated in Service Level Agreement
  • Does communication related to Defect On Arrival (DOA) quality cases
  • Co-ordinate corrective actions required with required parties (Factory, CARE, etc) for Defect On Arrival (DOA) quality cases
  • Coordinate material returns
  • Provide customer with required documents for importation clearance
  • Issue letter of credit for shipments
  • Enter customer's delivery requirements into shipping information database
  • Enter customer's Delivery Quality claims into quality database
  • Create return order for approved materials returns
  • Uploads customer Proof of Delivery (POD) confirmation into ERP system on month end for revenue recognition, in the event that Logistics Service Partner (LSP) cannot upload in time
  • Responding to customer queries related to deliveries

• Able to work independently
• Able to negotiate effectively to sell alternative solutions to customers
• Able to perceive quality issues from customer's perspective
• Able to understand the business from a market and channel dynamics, product management and segmentation perspective
• Able to multi-task and manage time effectively
• Has understanding of end to end Demand Supply Chain
• Has knowledge of inventory management, replenishment and forecasting concepts
• Has analytical skills
• Has experience in using Microsoft Office applications, ERP systems (SAP R/3), planning tools and databases
• Has knowledge of import/export and trade compliance procedures
• Is customer focused and service oriented
• Is a team player and can work effectively with multiple internal / external interfaces
• Is pro-active

 Job: Operations & Logistics

Primary Location:  NG-Lagos